Customer Service Sales
Resume:
VALENCIA SIMS
**** ******* **** ***** *******, GA 30328
CELL: 678-***-**** or HOME: 678-***-****
E MAIL: ************@*****.***
OBJECTIVE
Obtain a Customer Service/Sales position that provides room for advancement, where I can consistently utilize my
suggestive and consultative professional selling expertise and team player workstyle.
SUMMARY
Proven ability to motivate employees to achieve optimum performance levels. Fast track promoted at Chico’s FAS
based on leadership qualities, strategic thinking, and astute customer service skills. Proficient in MS Word, Excel,
E Mail, PowerPoint, Access, POS and retail operations tracking software. Types 50+ wpm. Optimal written and verbal
communication skills. Ability to travel up to 25%, acquire licenses and certifications. Immediate availability.
EXPERIENCE
Sales Lead/Customer Engagement Manager, Chico’s FAS
Norcross, GA October 2012 to Current
Division leader and boutique supervisor for national women’s soft line apparel brand. Responsible for overseeing and
managing daily boutique operations and staff of 9 sales associates. Reports directly to SE Region District Sales Manager.
ACCOMPLISHMENTS
● Designed and implemented employee development and incentive programs
● Increased and maintained customer relationships and retention in boutique
● Grew customer engagement portion of boutique operations by 11%
Department Sales Leader/Selling Specialist, Macy’s Inc.
Dunwoody, GA 2010 2012
Selling specialist for national men’s shoes and apparel marketer. Exceeded departmental and divisional weekly sales
quotas by 100 300%. Responsible for maintaining a profitable client book and solid vendor relations with brands such as,
Ralph Lauren©, Cole Haan©, Clarks©, Stacy Adams©, Timberland©, Nike© and Adidas©.
Business Sales Manager, Avon Inc.
Atlanta, GA 2002 2010
Built and operated a very successful home based cosmetics, home decor, women’s apparel and accessories business,
consistently grossing 30K in revenue annually.
EDUCATION
Gwinnett Technical College Lawrenceville, GA 2013
Associate Of Applied Sciences Business Marketing Management
VALENCIA SIMS
e: ************@*****.***
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