Human Resources Customer Service

Sandra Williams

**** ******* **** ****, ***** Las Vegas NV 89032 702-***-**** c 702-***-**** h ***********@*****.***

Summary

• Bachelors Degree in Business Management/Human Resources with 4 years experience in the HR field and 15 years

floor supervisor/ management experience

• Background in HR generalist affairs include recruiting, developing and staff retention, conflict resolution,

compensation, benefits and payroll, HR records management, HR policies and legal compliance

• Proactive in training/coaching management team in key HR areas including employment laws, sexual harassment, title

VII, ADA and interviewing

HR Skills

Staff recruiting and retention Safety Capitan Orientation and On-Boarding

HR policies and procedures Training and development Performance management

Benefits Administration HRIS Technologies Dispute investigation and resolution

Microsoft office, people soft and Kronos

Experience

Human Resources Manager and Department Manager 11/2006 to Current

Lowe’s HIW, Inc. Las

Vegas, Nevada

High Light:

Recruit, conduct interviews, orientation, input new hire information, on-board training and on-going training.

Anticipate talent needs and address them through proactive and effective recruiting.

Handle complaints and investigate disputes.

Assist employees in completing benefits enrollment.

Track employees on worker’s compensation; ensure unemployment compensation is tracked appropriately.

Responsible for Sarbanes-Oxley payroll compliance, which includes file maintenance and retention.

Maintain safety, DOT, Workers Comp and HAZMAT training records.

Provide guidance to associates, specialists and department managers in career development planning.

Promote a friendly and diverse workplace where employees are motivated to provide superior customer service.

Department Head 9/2005 to

11/2006

Ace Hardware

Pahrump, Nevada

Owner/ Operator

2000/2005

Sneaky Pete’s Pit Stop South Range,

Wisconsin

Education

BBA: Business Administration / Human Resources

2008

American Intercontinental University Huffman

Estates, IL

Coursework in Human Resource Management

• Business Management and Leadership

• Recruitment, Selection and Records Management

• Project management

• Team Building and Conflict Resolution

• Compensation and Benefits

• Human Resource Management and Administration

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