Customer Service Manager

Hope Ladish

**** **** **** ***** . *******, Kansas 66202 . 913-***-****

****.******@*****.***

Summary of Qualifications:

Versatile, self-directed professional with demonstrated abilities in office

administration, system design, and a broad base knowledge of application

programming and databases. Excellent communication skills and the ability

to effectively interact with a diverse group of internal and external

customers in a variety of employment settings. Demonstrates strong

attention to detail, organized and meticulous in all facets of a position,

comfortable using a variety of methods to design and deliver on business

and technical requirements. Committed to professional excellence in

customer service and product delivery. Proven advanced skills in Microsoft

Office applications (WORD, EXCEL, ACCESS, POWERPOINT, OUTLOOK, MAPPOINT,

and PUBLISHER), QuickBooks, and other applications. Intermediate skills in

Visual Basic and SQL.

Average Typing speed of 65 WPM (Words per Minute)

Average Ten Key speed of 9400 KPH (Keystrokes per Hour)

Average Data Entry speed of 400 KPM (Keystrokes per Minute)

Employment Experience:

Apria Healthcare Data Support Analyst

2011-2013

. Analysis of health care information, obtained from a variety of

sources, including patient care, financial, and demographic data.

. Delivery of data products verbally, or in report/presentation format,

to management's specifications and timelines.

o Reports would be dashboards, graphs/charts, and/or maps.

. Audited reports for accuracy, consistency and completeness. Interfaced

with report users to ensure reports met business needs

. Database management to keep data accurate and complete.

DES Staffing Services Shipping/Receiving Analyst

2011-2011

(Employed at a tire & wheel company

. Liaison between the Shipping, Receiving, and Customs Departments

. Designed and maintained Microsoft Excel Consolidation workbooks to

track location and status of both product and container movement while

on U.S. soil in a non-database computer environment.

. Prioritized orders, scheduled pick up times to coordinate with load

assignments, and processed invoice paperwork and ship confirmations.

. On-site I.T. consultant and help-desk support for the facility.

Johnson County Sheriff's Office Mobile Information Systems Analyst

2003-2009

. Facilitate uninterrupted cost effective computer services for the

Sheriff's Office motor pool fleet and nine (9) municipal law

enforcement agencies within the county

. Resolve electronic components issues installed in patrol cars, trouble-

shoot interagency connectivity issues on LAN, WAN, 800 MHz radio and

wireless WAN

. Trouble-shoot, test and upgrade numerous applications including

Intergraph I-CAD / I-LEADS / I-MOBILE; Aspen/McRegis; Netmotion VPN

and more

Daymark Solutions, Inc. Technician and Trainer

2000-2002

. In-house systems administrator

. Install, train and maintain identification software, digital cameras,

and the identification card printers for customers throughout Kansas

and Missouri

Kansas Bureau of Investigations Microcomputer Technician

1999-2000

. Network and technical support to 180 drug task force agencies in a

multi state region, all sharing multiple systems, email exchange and

network accesses.

Education:

Bachelor of Science in Computer Information Systems / Friends University

References:

David Lane, Security Electronics Manager

Johnson County Sheriff Office

913-***-**** *****.****@****.***

Robin Beck, Implementation Specialist

Readiness Rounds

816-***-**** *************@*****.***

Chris Benson, Manager Payor Operations

Apria Healthcare

913-***-**** *****.******@*****.***

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