Customer Service High School
Resume:
Stephanie Bullard
East Orange, NJ 07018
******************@*****.***
JOB OBJECTIVE
I am seeking a challenging position that will utilize my qualifications and
solid background in banking, office supervision and customer service.
SUMMARY OF QUALIFICATIONS
Advanced oral and interpersonal skills. I am well-developed with
analytical and problem-solving skills. I have the ability to perform
multiple tasks simultaneously, outstanding relationship management and
business development skills; ability to make critical decisions
independently and exercise good judgment, and proven ability to thrive
under pressure, deliver excellence, establish relationships and
maintain confidentiality, advanced technology skills, including
Internet Explorer and Communicator, Microsoft Office, excellent math
skills- addition, subtraction, multiplication, and division.
PROFESSIONAL EXPERIENCE
Atlantic Federal Credit Union
2000-2013 Teller/Member Service REP
I was initially hired as entry-level teller; promoted due to
accuracy, speed, and skills that allowed me to work in back
office/Member Service Department for 3 years and Acting Head Teller
for 2 years. I was responsible for finding and investigating all
teller differences, monthly audit of G/L Accounts for money orders,
gift checks. Reviewed and prepared documentation for new accounts and
loans to ensure compliance to legal and bank requirements. Responsible
for handling the research of all customer conflicts to ensure the
regular requirement of Bank; such as Bank Secretary Act and Anti-Money
Laundering. Monitored and maintained an adequate supply of currency
and coins, prepared daily totals and corresponding tickets for batch
transactions and inspected deposit tickets and deposited items for
completeness and correctness. Provided banking education to customers
about Bank products.
Summit Bank
1995-1999: Banking Representative
Work over the phone to open consumer and business deposit and
credit products for new and existing banking clients within
established guidelines and in compliance with banking regulations and
policies and procedures. Responded to customer inquiries regarding
basic account information as well as accepted telephone and wire
transfers, stop payment and check orders, processed collections items
and credit card cash advances, drive thru Teller handling two drive
thru lanes with 300+ transactions, and assisted in all clerical
responsibilities within the bank.
Education
1986 East Orange High School General Studies/College Prep
H.S. Diploma
Montclair State College Computer Software
Salary Requiremets
$25000.00 to $30,000.00
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