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Customer Service Manager

Location:
California
Posted:
June 25, 2013

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Resume:

Dania Abraham

**** ********* *********, #*** ******* Oaks, California 91403

310-***-****

ab9ek3@r.postjobfree.com

SUMMARY

o University Instructor / Licensed Esthetician / Image and Makeup

Certificate with a strong knowledge of various products, techniques,

and applications; background in business management and exceptional

customer service skills.

o Exceptional knowledge of advanced makeup artistry and the cosmetics

industry.

o Outstanding interpersonal skills resulting in exceptional rapport with

people. Proven success in initiating, promoting and maintaining strong

interpersonal relations. Able to deal courteously, professionally, and

tactfully with the general public in a variety of circumstances.

o Multilingual: speak English, Arabic, and Assyrian.

EDUCATION

FLAVIO BEAUTY COLLEGE Torrance, CA

(600-hour technical and hands-on instruction course)

State of California Esthetician License

Program included performance of all practices of an esthetician including

the following:

Recognition of the various skin conditions and disorders and provide

product solutions. Performing therapeutic facials (manual, electrical,

chemical), and microdermabrasion.

Chemical peels; depilatories; lip, eyebrow, chin, leg, arm hair

removal/waxing.

Non-invasive ear candling and paraffin waxing.

Back/foot treatments.

Makeup and eyelashes.

Safety precautions and use of implements.

IMAGE AND MAKEUP ACADEMY Van Nuys, CA

Image and Makeup Certificate

AMERICAN INTERCONTINENTAL UNIVERSITY Los Angeles, CA

Masters of Business Administration

Bachelor of Fine Arts

SPECIAL SKILLS

Computer Literate: Microsoft Word, Excel, and PowerPoint

EXPERIENCE

DANIA HENRY SPA Agoura Hills and Encino, CA 2009 - 2013

Esthetician - provided a wide range of skin care services, micro-current,

meridian massage treatments, and makeup application.

. Performed skin analysis, steamed the skin to prepare it for a facial

treatment, administered facials to cleanse the skin, performed deep

exfoliation treatments, administered facial masques, removed blackheads

and administered chemical peels.

DANIA HENRY Sherman Oaks, CA 2007 - 2013

Makeup/Image Consultant - Evaluate each client's body shape and style to

enhance beauty and confidence.

. Provide advice regarding makeup and wardrobe, including colors, styles,

fabrics, and textures.

. Define and coordinate the individual's personality with overall

appearance, based on skin tones, hair, facial features, personality, and

preferences.

. Provide insight into each individual's choices of clothing and makeup to

ensure harmony with skin tone and the glow of beauty.

ART INSTITUTE OF HOLLYWOOD Los Angeles, CA 2007 - 2009

Instructor - Provided instruction in Fashion, Marketing, and Retailing at

various levels.

. Develop unique learning projects, testing, and evaluation standards for

the following courses: Introduction to Fashion Marketing, Apparel

Marketing, Public Relations & Promotions, and Introduction to Fashion

Industry.

AMERICAN INTERCONTINENTAL UNIVERSITY Los Angeles, CA 2003 - 2007

Instructor - Planned, developed, organized, and implemented course

instruction.

. Developed unique learning projects and academic experiences to empower

students.

. Developed testing and determined evaluation standards in the following

courses: Introduction to Fashion Industry, Apparel Analysis, Wardrobe

Consulting, and Principles of Retailing.

BROOKS COLLEGE Long Beach, CA 2001 - 2002

Instructor - Planned, developed, organized, and implemented course

instruction in design.

. Developed unique learning projects, testing, and evaluation standards

for Exporting Fashion and Apparel Evaluation courses.

DONI Beverly Hills/Sherman Oaks, CA 1995 - 2001.

Owner/Manager - Established and managed all aspects of this men's specialty

store including operations and profitability.

. Recruited, selected, trained, and developed staff; ensured a high level

of customer service.

. Developed business and marketing plans and implemented advertising and

promotional activities including the launch of new products and

merchandising strategies.

. Forecasted budgeted and planned/implemented policies and procedures.

. Exhibited at major trade shows.



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