Customer Service Manager
Resume:
Dania Abraham
**** ********* *********, #*** ******* Oaks, California 91403
************@*****.***
SUMMARY
o University Instructor / Licensed Esthetician / Image and Makeup
Certificate with a strong knowledge of various products, techniques,
and applications; background in business management and exceptional
customer service skills.
o Exceptional knowledge of advanced makeup artistry and the cosmetics
industry.
o Outstanding interpersonal skills resulting in exceptional rapport with
people. Proven success in initiating, promoting and maintaining strong
interpersonal relations. Able to deal courteously, professionally, and
tactfully with the general public in a variety of circumstances.
o Multilingual: speak English, Arabic, and Assyrian.
EDUCATION
FLAVIO BEAUTY COLLEGE Torrance, CA
(600-hour technical and hands-on instruction course)
State of California Esthetician License
Program included performance of all practices of an esthetician including
the following:
Recognition of the various skin conditions and disorders and provide
product solutions. Performing therapeutic facials (manual, electrical,
chemical), and microdermabrasion.
Chemical peels; depilatories; lip, eyebrow, chin, leg, arm hair
removal/waxing.
Non-invasive ear candling and paraffin waxing.
Back/foot treatments.
Makeup and eyelashes.
Safety precautions and use of implements.
IMAGE AND MAKEUP ACADEMY Van Nuys, CA
Image and Makeup Certificate
AMERICAN INTERCONTINENTAL UNIVERSITY Los Angeles, CA
Masters of Business Administration
Bachelor of Fine Arts
SPECIAL SKILLS
Computer Literate: Microsoft Word, Excel, and PowerPoint
EXPERIENCE
DANIA HENRY SPA Agoura Hills and Encino, CA 2009 - 2013
Esthetician - provided a wide range of skin care services, micro-current,
meridian massage treatments, and makeup application.
. Performed skin analysis, steamed the skin to prepare it for a facial
treatment, administered facials to cleanse the skin, performed deep
exfoliation treatments, administered facial masques, removed blackheads
and administered chemical peels.
DANIA HENRY Sherman Oaks, CA 2007 - 2013
Makeup/Image Consultant - Evaluate each client's body shape and style to
enhance beauty and confidence.
. Provide advice regarding makeup and wardrobe, including colors, styles,
fabrics, and textures.
. Define and coordinate the individual's personality with overall
appearance, based on skin tones, hair, facial features, personality, and
preferences.
. Provide insight into each individual's choices of clothing and makeup to
ensure harmony with skin tone and the glow of beauty.
ART INSTITUTE OF HOLLYWOOD Los Angeles, CA 2007 - 2009
Instructor - Provided instruction in Fashion, Marketing, and Retailing at
various levels.
. Develop unique learning projects, testing, and evaluation standards for
the following courses: Introduction to Fashion Marketing, Apparel
Marketing, Public Relations & Promotions, and Introduction to Fashion
Industry.
AMERICAN INTERCONTINENTAL UNIVERSITY Los Angeles, CA 2003 - 2007
Instructor - Planned, developed, organized, and implemented course
instruction.
. Developed unique learning projects and academic experiences to empower
students.
. Developed testing and determined evaluation standards in the following
courses: Introduction to Fashion Industry, Apparel Analysis, Wardrobe
Consulting, and Principles of Retailing.
BROOKS COLLEGE Long Beach, CA 2001 - 2002
Instructor - Planned, developed, organized, and implemented course
instruction in design.
. Developed unique learning projects, testing, and evaluation standards
for Exporting Fashion and Apparel Evaluation courses.
DONI Beverly Hills/Sherman Oaks, CA 1995 - 2001.
Owner/Manager - Established and managed all aspects of this men's specialty
store including operations and profitability.
. Recruited, selected, trained, and developed staff; ensured a high level
of customer service.
. Developed business and marketing plans and implemented advertising and
promotional activities including the launch of new products and
merchandising strategies.
. Forecasted budgeted and planned/implemented policies and procedures.
. Exhibited at major trade shows.
Contact this candidate