Project Manager

Adnan Nayab, PMP , ITIL

Cell: 647-***-**** Home: 647-***-****

Email: *.*******@*****.***

. Diverse Experience A savvy project management & business planning

professional experienced in handling large/low scale multi-disciplinary

projects in Banking, Mobile payment solutions, Transportation/Logistics

and Petrochemicals.

. Project Management More than 8 years of hands on exposure in Project

Management facets like project chartering, planning, integration, HLBP

{high level business planning}, scope of work, resource scheduling, risk

impact assessment, tracking change requests, establishing communications

& control in coherence with corporate goals and strategy. Teamed up for

establishing PMO & Project portfolio management techniques.

. Leadership, Collaborative & Strategic Expertise... Successful track

record on organizational change management, building franchise

operations, outsourcing programs, value propositions, strategic and

tactical initiatives. Well versed in managing stakeholder's expectations,

managing escalations and conflicts, ensuring consensus & work

collaboratively with business / tech, QA teams, SMEs, technology / 3P

vendor management for various business and technology projects.

. Business Analysis & Presentation Skills... Have excellent skills in

business analysis, forecasting, budgeting & planning with a strong knack

in presenting business models based on SWOT and PESTLE scenarios. Strong

written & presentation skills, can reasonably speak both French & German.

. Can-do Attitude Clear headed, detail oriented, have a passion to

succeed with a strong tolerance to ambiguity and change.

. Global Experience Gained strong cross-cultural exposure by visiting

and working with off-shore & on-site teams & clients in different

countries of Asia, Africa, North America & Europe.

. Technical Expertise... Proficient in Ms.Project, SharePoint, Excel,

Word, Visio, Access, J2Me apps, CLARITY (a PMO enterprise solution) PDLC:

Method/1, agile, waterfall, use case methodologies and PMI processes.

Volunteered with PMI Southern Ontario Chapter in developing PMBOK 5 exam

prep material.

Experience Matrix

Skills Years Skills Years

Project Management 8 Project - Charter, Scope planning, WBS, 7

Risk assessment, Resource planning,

scheduling & leveling, contract

management, PDLC/SDLC, Agile & Waterfall

methodologies

Business Analysis & 5 Market research, segmentation & 5+

Planning analysis, brand positioning, sales

forecasting, demand management, designing

product campaigns

Sales & Distribution 3+ Human Capital Management, Building & 5+

{Retail & B2B} driving teams, franchise model rollout,

Driving business KPIs & metrics

Overall Experience 13 Ms Office, Excel, Visio, Share Point, Ms. 5+

Project, PWA, EPM, PowerPoint, Method

/1,Clarity

Career Progression

Project Control Officer - Global Solution Centre, GWMT Jan'

13 - till date

Royal Bank of Canada {contract}

. Supporting the Program Manager/PM's in planning, executing, controlling

and closing phases {following RBC 7 gates methodology}. Active

participation in PMO planning and development sessions based on RBC

Project Management Framework (PMF) and PM's Deliverables best practices.

. Building and flashing project portfolio dashboard through project

tracking tools (MS Schedule, EPM, PWA and MIS). SharePoint Management for

maintaining project document repositories

. Providing customized reports & analytics to key program leaders and

senior management team

. Supporting Project Managers/PMO to monitor issue logs, change requests,

financials, risk status, scheduling and evaluating PACE reports for

projects ratings.

. Doing follow-up, assist & approve the Project team's weekly Time

Reporting and escalations.

. Enabling project certification processes and attending all project

reviews and compliance meetings

. Assist PM in Integrating and monitoring progress of 3rd party vendors

invoicing management.

Project Manager - Branchless Banking & Mobile Payment Solutions

Apr' 09 - Sep'12

United Bank Ltd - UBL OMNI

. Managed multiple projects right from inception to completion, defining

the business needs, identifying pain points, leveraging insights,

managing change requests, impact assessments and tracking deliverables.

Monitoring the project KPIs by engaging in risk / impact assessment,

developed fully regulated procedures, defined accounts limits &

thresholds for AML {anti-money laundering} scope balancing, resource

scheduling and work estimates.

. Led cross functional teams for both on-site & off-site deployments,

supervised 20 resources including one BA and five project coordinators

and others, collaborated with all internal / external stakeholders such

as {regulators, project sponsors, IT, SME, legal, audit, risk governance,

marketing and retail teams}

. Facilitated BRDs & UATs by applying scrum & agile project management

methodologies.

. Developed Service Level Agreements (SLAs) with {donor agencies,

government, vendors & clients}

Project: Building ECO payment platform

project size: $US3 mil.

. Scope: It's about building a holistic ECO payment system), based on SOA

and leveraged on different banking channels like Web, mobile, ATM, POS

and branches, launched Mobile Wallet. This is a unique concept of

delivering financial services outside the conventional brick and mortar

banking model.

. Impact: The whole banking industry took 65 years to produce 11,000 retail

outlets (branches), while branchless banking achieved 10,000 agents

(retail outlets) in a short span of one and half year. In first six

months of operations almost 1.0 million mobile accounts are opened, which

helped in yielding 40 million transactions worth. $US1.5 bil.

Project: Establishing a retail network of 10,000 agents in 600+ cities

project size: $US 1.1mil.

. Scope: According to Mckinsey & Co. global study on mobile banking, Agent

network management (ANT) is the most critical component in the success

of any branchless banking initiative, perfect example of Human Capital

Management (HCM). A well trained and diverse team of 500 people was

deployed and driven by clear performance based metrics, protocols &

accountability to build & run a huge retail network.

. Impact: UBL Omni solution, won GSMA Global Mobile award - Barcelona,

Spain 2012 as "Best Use of Mobile in Emergency or

Humanitarian Situations".

Project: Expanding product suite & large scale disbursements options

project size: $US1.0 mil

. Scope/Impact: Commercially launched OTC services like low KYC mobile

wallet, fund transfer, bill payment and mobile top ups. Moreover, major

grant utilization by international donors i.e USAID, World Bank, WFP,

DFID, MEDA & Bill & Melinda Gates Foundation} It entails technology

rollout, team's mobilization, infrastructure built-up and risk planning.

. Impact: The grants disbursement value runs to the tune of over US$ 1.0

billion, giving high commission income. The monthly turnover on core

services was 5 million transactions with a monthly turnover over $ 500

mil.

Project: Building HR streams to feed ground teams

. Scope: Assessing the turnover patterns, pinpointing the required skill

set, designing compensation formula, succession planning in coherence

with the career. Approaching colleges / universities for fresh grads for

internship programs, arranging job fairs, building & improvising the HR

pool. Loaded job postings and planned content management in social

websites. Developed blogosphere for branchless banking agents helped in

shaping social media strategy.

. Impact: Turnover reduced by 30%, better retention. Attracted fresh

resource with technical skills. Built better networking & social vibes

for the brand through social media sites like YouTube, Linkedin &

Facebook.

Project Coordinator - Solution Delivery Management Aug' 07

- Jan'09

American Express, Canada.

. Developed full-scale project plans right from inception to completion,

covering scope of work, cost, resource planning, scheduling, risk/impact

assessment and communications documents using Method/1 PDLC & EPIC

(Enterprise Portfolio Information and Control) & SharePoint.

. Done requirement elicitations, identifying pain points, drill down

analysis with SMEs, managing escalation process and design walkthrough to

the project team members and stakeholders. Tracking schedules, change

requests, critical paths, work estimates and milestones. Facilitated

various Joint Application Development (JAD) sessions, conducted UATs for

aligning users with PDP needs.

. Facilitated the communications & support with global offshore teams as

well as different 3P vendors.

Project: BULR - Business Unit Level Reporting - US, UK, Brazil

project size: $ 1.0 mil.

. Scope: This project was implemented to remove inefficiencies and

associated control risks in the global data reporting & analysis, besides

replacing spreadsheet based reporting in the current financial system.

The scope involved complete PDLC of implementing Oracle Analytics

(previously WALKER) as the reporting front-end, while leading four

resource including a business system analyst, interacting with all SME

and offshore teams in US, UK, Brazil & India.

. Impact: The financial reporting system is now based on single integrated

data store where business units can retrieve data based on their own

reporting needs. This project is now giving solid foundation for the

financial reporting environment in five markets.

Project: MRO (Mid range server optimization) - US, Canada & Asia

project size: $ 475,000

. Scope: The project was globally undertaken to reduce 4800 servers from

the Amex environment, in my domain 24 servers were minimized. Worked end-

to-end with tech teams and vendors to deliver this project.

. Impact: Achieved 25% cost saving in admin & support cost along with the

massive support maintenance fee for servers.

Project: Payroll Application hosting at ADP, 32 markets, 100,000

employees, project size: $ 550,000

. Scope: This project outsourced the payroll administration {impacting

100,000 employees from 15 markets} to ADP. This involved decommissioning

of existing payroll systems. Facilitating in meeting all technical,

business & functional requirements. Interacting with the tech team for

data integration, formatting, mapping, ETL process & interfaces for the

uploading & migrating from the MDM system (Hyperion) and PeopleSoft

payroll systems to the staging area of ADP.

. Impact: Saved major cost of payroll administration and enabled AMEX

competitive advantage for focusing on its core business.

Project: PIN & CHIP based card Implementation (Canada & US)

size: $ 1.5 mil.

. Scope: It was essentially the market need as well as the regulatory

requirement to embed pin & chip solution for all CREDIT cards.

. Impact: Enhanced the corporate image, boosted the loyalty programs and

marketability of Amex credit cards

Team Leader - Call Centre, Sales & Support Feb' 07

- Aug'07

Rogers Wireless, Canada (GEMMA Communications)

. Managing team of 25 agents for running cell phone plan campaigns.

. Monitoring KPIs and maintain service levels.

. Ensuring target achievements, discipline and team morale.

Project Manager - Organizational Change, Channel Dev. & Franchising

Jun ' 04 - Dec'06

TCS {subsidiary of DHL worldwide}

. Applied SDLC/PDLC methodologies to manage project life cycle including

project scope planning, defining project milestones / deliverables,

resource planning, risk assessment & the budget estimates.

. Strong emphasize on meeting business needs & goals envisioned by the

project sponsor, made extra mile efforts for the successful

implementation of the franchising model

. Managed stakeholder's expectations, communications and negotiations with

business teams, technology partners & 3P vendor management (architects,

builders) for civil contracting, design and d cor. Directly managed 15

people for strong coordination with retail network team of 600+ staff

Project: Revamping Retail & transformation to Franchise business model

project size: US$ 1.0 mil.

. Scope: The idea was to develop a compelling & lucrative value proposition

to the laid off and retiring employees. Franchisee screening & selection,

business feasibility, loan financing, outlet design, IT

deployments/online connectivity, branding collateral and executing

loyalty programs

. Impact: Almost 300 laid off employees got reemployed, achieved outreach

from 300 to 650 countrywide locations, annual HR savings $200,000, over a

US $ 1 mil in infrastructure. Revenues got tripled touched 90$mil

threshold within a year.

Project: Electronic Bar Coding conversion from manual content tracking

project size: US$100,000

. Scope: Converting all manual shipment tracking & tracking into electronic

bar coding system for higher efficiency gains, accuracy and data

security. Did process design, report layouts, requirement analysis,

application training manuals, data mapping, worked with project and

functional teams for automated migration and deployments.

. Impact: Apart from colossal printing cost savings, reduced 6 labor hrs /

day due to the shift of manual data entry to EBP. Globally this system

got integrated with DHL which substantially improved the data flow &

information consistency.

Project: Building a real-time 24/7 call centre

project size: US$ 300,000

. Scope: Premise & workstation design, work estimates, resource scheduling,

3P vendor management, equipment deployment, QA, service levels, hiring,

training and deploying 150 agents.

. Impact: Project went live 2 weeks ahead of schedule, the rigorous

training enabled the service level to touch 90% even at maximum traffic

load catering approx 20,000 customers/day

Project: Setting up an OUTSOURCED scalable digital printing & automated

stuffing facility project size: US$2.5 mil.

. Scope: Successfully led the end 2 end project of starting up the

country's biggest digital printing and automated Envelope Stuffing

facility based on American technology, outsourced by Banks and telecoms.

. Impact: This Print shop is being used for printing card statements,

utility bills, statements of accounts for the whole banking & telecom

industry added yearly US$ 1.2 mil revenue stream plus created 120 jobs.

Project: Safety Training & Image makeover of 4000 courier delivery force/

vehicles project size: US$ 1.2 mil.

. Scope: Increased awareness about traffic safety rules and value of life,

weather friendly uniform, safety boots & helmet, curriculum planning &

execution. Arranged a courier SHOW for demo & adaptability.

. Impact: Improved CSI ratings, lower accidents, quicker turnaround time

for deliveries, higher team morale, annual savings were around $120,000

ongoing basis

Business Analyst - Polymers & Specialty Chemicals

Mar' 99 - May' 04

Engro Polymer & Chemicals Ltd. {Formerly Exxon Chemicals, USA}

. Championed the concept of "offshore business" by finding lucrative export

markets for plant capacity optimization.

. Conducted feasibility studies, financial analysis, pricing techniques,

sales forecasting, budget planning to improve & optimize business

information, processes & results.

. Spearheaded market development (demand building) efforts & leveraging

insights for turning around plastic B2B industry. Prompted investment by

developing strong business cases supported by detailed cost benefit

analysis.

. Assisted project management staff to create project status reporting

using appropriate templates, tools, standards and guidelines.

Some Projects on top of BA assignment

Project: Coordinator - Revamping Supply Chain model

. Scope: Need to develop end-2-end product supply chain delivery mechanism,

involved change of packaging, improving product filling & loading /

unloading techniques, building competitive freight with shipping lines &

freight forwarders

. Impact: Improved the turnaround time TAT by 30%, reduced 3 hr labor/day,

helped in saving US$90,000 in annual freighting cost.

Project: Two world class PVC awareness conferences to boost users & usage

. Scope/Impact: Defining the vision and purpose, scope, gap analysis,

concept testing, sourcing the best technical experts from all over the

world, presentation patterns, building marketing collaterals, food,

logistics & travel plans. Awards distributions

. Impact: Paved the way for new investments in plastic industry. US$ 25mil

FDI (foreign direct investment)

- Local industry got confidence and starting buying ENGRO products

- 200 new jobs were created

- Fears, phobias with reference to plastics got addressed.

- Technical institutes started offering specialized polymers courses

Project: Advisor for the business restructuring council (Retrenchment

program)

. Scope: Working out cost/benefit analysis, change of processes, value

creation and potential savings, employee rotation program, new skill set,

adaptability studies to new technology and transition planning.

. Impact: Entire supply chain was revamped resulted in substantial savings

in $ bottom-line and improved business processes. Instead of layoffs, 90

people got upgraded with better compensation in their new roles.

Education, Certifications and Awards

. MBA in marketing & economics from IBA {Wharton school affiliation} -

1998

. Certified Project Management Professional PMP # 1233560

. ITIL V3 foundation certification, pursuing intermediate level.

. Member of PMI Southern Ontario Chapter & www.projectmanagement.com

. Active blogger on CGAP and digital payment forums (Linkedin)

. Awarded "Corporate Excellence Award" by the CEO for maximizing

shareholder's equity.

. Awarded "TCS President Award" for building TCS mall and HR teambuilding

initiatives.

o INTRODUCTION to Project Management by BMC, USA -2008 & 2011

o HIDDEN FRONTIERs of Project Management by SysComp International

Ltd. - 2011 PMI

o BRAND SENSE by Martin Lindstrom (world's best brand guru) - 2006

o MARKETING Strategy by LUMS - 20041

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