Human Resources Customer Service

Karen Argent

**** ***** *** #****, *** Vegas NV *9147 • 619-***-**** cellular • ********@*****.***

Human Resources Director/Specialist/Analyst/Administrator

PROFILE

Over 15 successful years of experience in Human Resources Management, Full Cycle Recruiting,

Personnel Administration and Office Administration

• 15+ qualified years of experience in Human Resources Management, Recruiting and Personnel Administration

• Proficient at directing performance, human resources activities, departmental ope rations, employee orientations, HR/tracking

systems, conducting training programs, and developing policies and procedures

• Experience in mediating conflicts, counseling individuals, listening to concerns and resolving dilemmas to direct staff in se eing

change to grasping and accepting a company’s mission

• Compliance with federal, state and local laws, regulations and guidelines with Title VII, Civil Codes, California Government

Codes, DFEH, FEHC, FLSA, EEOC, ADA, ADEA, Labor Codes, FMLA/CFRA and Vetera n’s Act

• Preparing weekly payroll to include certified prevailing wage

• Support resolution of grievances, disputes and contract interpretations

• Accounts receivable including Preliminary Liens and Releases.

• Experience with companies expanding their workforce as well as downsizing

EXPERIENCE

Hudson Safe-T-Lite Rentals, 777 Gable Way, El Cajon, CA 92020, 619-***-**** • $52,208 2008 – 3/1/2013

Hudson Safe-T-Lite • The Trebor Company • San Diego Shoring, El Cajon/Fontana, California 2006-2008

HR Director

• Oversee and direct the Human Resources Management functions for three (3) companies that were commonly owned until 2008 when two

(2) of the companies were sold.

• Post Internet job announcements (CalJOBS, Craigslist and Union Tribune)

• Direct the recruiting, hiring, staffing and temporary staffing of up to 48 employees; identify job responsibilities, skills, experience, training,

education and previous employment of prospective applicants

• Conduct background/reference/SSI# checks/verification and coordinate pre-employment drug screening, including DOT and Non -DOT;

review DMV reports for required driving positions and comply with all Federal Motor Carrier Safety pre -hire regulations

• Prepare and deliver job offers; create new hire packets and conduct new hire orientation and safety training programs

• Develop policies, procedures, forms and programs that meet organizational needs and ensuring compliance with state and federal

employment laws

• Manage conflict resolution; respond to employee inquiries and coaching as well as act as representative in court hearings to resolve any

illegal discrepancies, including employee grievances, criminal charges, labor disputes and Workers Compensation claims

• Conduct employee information audits, including driver’s licenses, commercial driver medical certificates, etc.

• Compile and analyze statistical information and prepare reports relating to payroll, compensation, performance, training, bud get, turnover

and legal compliance

• Respond to EDD claims and employment verifications; prepare written resignation acknowledgements; calculate hours and apply wages for

final compensation check

• Prepare exit interview packets; terminate healthcare coverage; conduct and document exit interview as well as distribute final wage

payments and collect company-issued property

• Prepare payroll and reports; submit employee healthcare benefit premium deductions

• All contract compliance to include certified prevailing wage payroll compliance

• Review and analyze employee accident reports within company time and company vehicles; analyze gas card usage, ensuring usage is for

company time and during company hours

• Identify employee negligence and perform applicable disciplinary actions

• Conduct Safety Prevention Training; coordinate auto accident reporting with insurance company and track damage reimbursement

• Distribute, receive and file claims and authorize medical treatment; complete and maintain OSHA required reporting

• Prepare and maintain BIT and FMCSA driver files and assist in inspections and audits; ensure employees use safety equipment

• Coordinate and document forklift and traffic control/flagging safety training

• Act as company representative to healthcare insurance brokers; gather and analyze information regarding costs, eligibility and coverage of

available plans from 3rd party administrator

• Prepare and distribute COBRA and HIPAA information packets to eligible employees separating from service

• Maintain website and contribute to marketing

• Accounts receivable to include all aspects of preliminary liens

• Research, analysis and assistance in all legal actions again st the company

Karen Argent

Page 2

San Diego Housing Commission, 1122 Broadway #300, San Diego CA 92101, 619-***-**** • $56,000-****-****

Human Resources Analyst (2001-2005)

• Directed human resources functions ensuring compliance with state and federal employment laws

• Recruited, interviewed and administered hiring programs for 250 exempt and non-exempt employees and temporary workers, including

developing and maintaining pay actions through HRIS and Crystal Reports, online employee self-service and applicant tracking systems

• Collaborated with executives, managers and supervisors to address staffing, compensation, compliance and legal issues

• Reviewed and upgraded policies, procedures, job descriptions, compensation programs, recruiting and hiring techniques, employ ee

counseling, HRIS training and employee orientation

• Collaborated in coordinating 3rd Party Administration (TPA), including group benefits administration, pension and Worker’s Compensation

• Closely monitored, analyzed and implemented changes within the laws and regulations by reading publications and attending ind ustry

functions

• Evaluated trends and indicators; advised and consulted with appropriate staff members and committee

Senior Human Resources Technician • HR Technician (1999-2001)

• Supported Human Resources staff with candidate selection process, employee benefits process and reconciling billing with budget

• Coordinated and oriented temporary employees; ensured all paperwork was filled out properly and submitted before commencement

• Prepared invoices and purchase orders, generated reports (spreadsheets, graphs and PowerPoint presentations), conducted surveys and

studies, compiled data for annual budgets, performed records management and improved procedures/processes

• Maintained up-to-date and accurate personnel files, including current reco rds of pay rates, addresses, designated departments, shifts,

classifications, corrective action, terminations, performance reviews and hires

• Acted as liaison between organization and employee resolving employee-related issues; provided HR staff/management with sound

assessments of findings and recommended corrective action in handling adversarial situations with department managers

• Resolved disputes, complaints and discrepancies diplomatically and effectively

SCRUBS, 8665 Argent Street, Santee, CA, 92071, 800-***-**** • $28,000 1998

Human Resources Clerk • Payroll Specialist

• Directed hiring procedures and staffing issues following multi-state compliance; verified employment and performed background checks

• Created and maintain company policies and procedures; processed, recorded and tracked Worker’s Compensation claims

• Executed biweekly payroll for 250-300 employees utilizing ADP and Attendance software, resolved discrepancies and balanced

• Generated management reports using ADP ReportSmith

B&M Associates, 4180 Ruffin Rd Ste 255, San Diego, CA 92123, 858-***-**** • $28,000-****-****

Administrative Office Supervisor

• Interviewed prospective administrative employees; performed background/reference checks, hired and trained a n administrative staff of four

(4); delegated responsibilities, evaluated performance, mediated conflicts and counseled on career advancement

• Managed and verified field employee time sheets and payroll; created and maintained payroll spreadsheets for submittal to corporate

• Recorded and tracked Worker’s Compensation claims; oversaw maintenance of contracts

• Collaborated with VP/Branch Manager in executing policies and procedures

• Acted as Facility Security Officer (FSO) with a Top Secret Security Clearance; established and maintained employee security c learances

• Appointed as Safety Program Administrator

Administrative Specialist (1996-1997)

EDUCATION: Human Resources Management Certificate, San Diego State University, San Diego, California 2002

TRAINING: WRIPAC Selection Planning; WRIPAC Functioning as an Internal Consultant, Basics of Writing Policies and Procedures;

WRIPAC Item Writing; WRIPAC Job Analysis; Understand! Disability; Recruiting & Interviewing Skills; Personnel/HR

Assistant; How to Recruit Top Performers; How to Organize and Maintain Files & Records; First Time Managers & Supervisor;

The Essentials of Excellent Customer Service

AFFILIATIONS: East County Personnel Association, United Way; San Diego International Personnel Management Association (IPMA)

CLEARANCE: Top Secret Security Clearance (inactive)

AWARDS: Quality Award; Fun To Work With; CEO Class Act; Innovation Award, Star Employee; Outstanding P erformance (5)

COMPUTER: HRIS, Ceridian, Ceridian Crystal Reports, Paychex, ADP/PC and ReportSmith, EListen, Windows 2K/XP/Vista, Word, Excel,

PowerPoint, Access, Outlook

REFERENCES: Lisa Mendoza, Office Manager, Hudson Safe-T-Lite Rentals 619-***-****

Waymon Koger, Sales Manager, Trebor Shoring Rentals 619-***-****

Kadee Gonzales, Former HR Director, San Diego Housing Commission 619-***-****

Shirley Hirai, Equal Opportunity & Contracts Director, Port of San Diego 619-***-****

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