Customer Service Data
Resume:
Email: *****.**********@*****.***
SUMMARY
7+ years of experience in Salesforce.com as Administrator/Developer, experienced with
Administration, Configuration, Customization and Support experience on Salesforce.com
Good exposure to creating objects, fields, Record Types, workflows, approval processes,
Escalation rules, Assignment rules, validation rules, Email services, data migration activities,
custom page layouts, custom fields and other standard functionality
Experience in analyzing business requirements, Entity Relationship diagram and
implementing them in cloud based Salesforce.com custom objects, Junction
objects, master-detail relationships, lookup relationships .
Strong development experience in Java
Good experience working in Sales Cloud
Good knowledge in Service Cloud including Email-to-Case, Customer Portal, CTI,
Knowledge base
Good experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts,
Actions, and Approval Processes
Experienced to maintain, enhance and create workflows and validation rules
Extensive knowledge about Sales force setup menu, Configuration, custom Application
Development, Administration, Data Migration and Deployment of applications to Force.com
platform
Good Knowledge in managing the data, Forecasting, Campaign Management, Contacts,
Leads, Opportunities, Quotes and Dashboards
Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex
programming language
Have good working knowledge in querying salesforce.com database using SOQL & SOSL
queries using Force.com Explorer
Good knowledge in Deal Registration, Partner On-Boarding, Lead Distribution, Partner
Adoption
Proficient in generating triggers, Apex Visualforce Pages, Visualforce Classes using APEX
Proficient in data migration and integration using tools like Data Loader and Force.com
migration Tool
Experienced with Apex development in Triggers, Standard Controllers, Custom Controllers
and Controller Extensions
Administration, Configuration, Implementation and support experience on Salesforce.com
CRM
Experienced with Apex Test Class for SFDC Testing
Have Good Experience in Test Management
Good Experience in Test analysis that involves providing cost and resource estimation and
validation of requirements
Experience in creating Roles, Profiles, Email Services, Page Layouts, Workflow
Alerts and Actions, and Approval Workflow.
Worked on various salesforce.com standard objects like Accounts, Contacts,
opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and
Dashboards.
Good experience in working on Eclipse IDE with Force.com Plug-in for writing
business logic in Apex programming language using cloud platform
Worked with VisualForce, Apex, Force.com Web Services API.
Strong Knowledge in Salesforce Customization, Workflow Approvals, Data
Validation, Sales, Marketing, Customer Service and Support Administration.
Very good understanding of implementing security and sharing rules at object,
field, and record level for different users at different levels of organization.
Excellent skills in designing and coding
Good knowledge of OOPs (Abstraction, Encapsulation, Inheritance and
Polymorphism) and design concepts
Good knowledge in Core Java
Excellent skills in developing code for the database applications to interact with the
MySQL database using JDBC
Excellent Interpersonal, Communicational, Organizational and Project Management
skills.
Excellent team player, self-motivated, quick learner and with good trouble-shooting
capabilities.
TECHNICAL COMPETENCY (Cloud Computing)
Cloud Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex
Platform(Saas) Triggers, Visual Force Pages / Components, Apex Web
Services, Workflow & Approvals, Dashboards, Analytic Snapshots,
Case Management Automation, Custom Objects. Apex, Visual
force, Apex Data Loader, Force.com Explorer, Workbench
Cloud Tools Eclipse IDE Plug-in, Force.com Data Loader,SOSL,SOQL
Cloud APEX,Java
Programming
Language
Cloud IDE Force.com;, Eclipse 3.x, Jbuilder
Operating Systems XP/Vista/windows7
Revstream Inc Austin,Texas
March 2013 -Till Date
Salesforce.com Developer
Responsibilities:
Currently involved in a data integration project that uses snap-logic tool to process,
integrate the user data into force.com
Gathering requirements from IT team members
Created mapping in data loader for orders, shipping and product items of status tool
with salesforce.com objects
Created reports and dash boards to view summarized data from different custom
and standard salesforce.com objects
Have been involved in administrator activities too
Used net suite tool for orders processing and transactions
Created apex triggers and formula fields for financial calculations
Worked on Data Loader tool to export and import different record type record
Implemented work flow rules and field update action
Managed different environments for development, Testing and Production
Performed smoke test and unit test on different sand boxes at time of testing
phases
Worked on release plan which includes different versions of packages.
Created sharing rules, groups and roles for giving limited access to vendor user
Data Migration was done from Net suite to Salesforce
Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-
Lead and Auto-Response rules
Configured Campaign Management, Campaign Influence and Lead Conversion
Mapping the fields between force.com and snap logic to automate the integration
Use force.com Schema, SOQL and SOSL to retrive data as resultset to add
business logic
SOAP,REST based data integration
Used bulk API to load large amount of records with cURL tool
Used UI data loader to export,import,insert,upsert for native file format(CSV)
Environment: Salesforce.com, Sales Cloud, Eclipse IDE, Data Loader, Apex Explorer,
Apex, Visual Force, SOQL, Custom Controllers, Windows,Java
Hastings,Logan,Utah
Jan 2013 – March 2013
Salesforce.com Developer
Services Manager Application
Developed and deployed a Services Manager Application in the cloud that helps to
manage projects, resources and assignments in an efficient way. Hastings is one of the
largest network of stores in Utah that sells electronic gadgets,books and media’s.
Responsibilities:
Designed and developed the frontend using HTML/CSS
The business logic was developed and implemented using combination of JSP and
Servlets.
The JUnit test cases were developed to test the application
The application was deployed in an Apache tomcat server.
Interacted with various business groups for gathering requirements and
documented the Business and Software Requirements
Designed, Implemented and deployed the custom objects, Page Layouts, Custom
tabs, Components to suit the need of the application
Created Visual Force pages with custom controllers.
Updated existing Apex Triggers and validation rules to bypass the error messages
Defined Lookup and Master Detail relationships on the objects to establish
connectivity among Objects
Using Complex SOQL and SOSL queries to implement Cascade deletion in the
case of lookup relationship
Data duplication is removed by merging record data and then deleting the duplicate
record
Performed smoke test and unit test on different sand boxes at time of testing
phases
Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual
Force, Custom Controllers, SOQL, SOSL, Windows 7,Java
Hastings,Logan,Utah
Feb 2011 – Dec 2012
Salesforce.com Developer
Recruiting Application
The recruiting application is also a cloud based application. It was built to automate the
different stages of recruitment process in a medium sized company using Apex,visualforce
and force.com.
Responsibilities:
Created user Roles and Profiles and given them Security controls and shared
settings.
Customized tab worked with various custom objects like recruiters, managers,
and employees
Developed Visualforce pages, Components, Controllers for displaying
documents in Content.
Designed, and Implementing the Custom Business objects, Entity-Relationship
data model, Page layouts, Custom tabs, Components to suit to the needs of the
application.
Developed Visual Force pages and Apex controllers for displaying related data
from parent objects and child objects.
Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts
and Field Updates.
Developing several Custom Reports to better assist managers and also report
folders to provide report accessibility to appropriate personnel.
Customized Dashboards to provide daily forecasts and track opportunities, deal
registrations and customer engagement.
Used CSS style sheets for formatting the Visualforce user interface.
Developed & Scheduled Reports and Dashboards for business processes.
Environment: Salesforce.com, Customer Portal, Apex Language, Visual Force (Pages,
Component & Controllers), CSS Style sheets, Custom Objects, Page Layouts, Reports,
Dashboards, Sandbox, Windows XP.
Qwest Communications, Arlington, Virginia
Nov 2008 - Jan 2011
Salesforce.com Developer
The Learning Management System is a web service portal which improved the speed and
efficiency of training employees to match the fast-paced requirements of business
knowledge. This web service portal is integrated with HRM system using nightly based
scheduled batch jobs via ETL which in turn use this data for employee appraisal
evaluation.
Responsibilities:
Implemented the requirements On Salesforce.com Platform and Force.com
IDE using Eclipse
Translated the client requirements into Use Cases and Process flows to
simplify the design
Met with client groups to determine user requirements and goals. Acted as a
Technical Resource from a system requirement standpoint to both business users
and the technical teams
Designed and Deployed the Custom Objects, Custom Tabs, Entity-
Relationship Data Model
Developed Validation Rules, Workflow Rules, Auto –Response Rules, Page
Layouts, Components, Visual Force Pages to suit the needs of the application
Defined Lookup and Master Detail relationships on the objects and created
junction objects to establish connectivity among Objects
Participated in system Integration Using Outbound Messaging
Developed Custom Objects, Custom Reports, and configured the Analytic
Snapshots to dump the data on regular basis for the Top Courses and Instructor-led
training vs online training statistics
Performed smoke test and unit test on different sand boxes during testing
phases
Involved in complete life cycle of SFDC product implementation through
SCRUM Process
Worked with different development environments such as Eclipse, Data
Loader, Force.com Explorer
Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Custom
Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs,
Page Layouts, Data Loader
Sonata Software, Bangalore, India.
Sonata Software is a leading provider of IT consulting and software services globally.
Headquartered in Bangalore, India, and with a customer base spread across the globe, you
will find Sonata offices in the US, Europe, Middle-East and the Asia-Pacific. With a broad set
of capabilities and a proven Global Delivery Model, Sonata is poised to be the perfect partner
of global firms in their outsourcing initiatives
Client 1: NEXTEL, WASHINGTON, VA
Feb 2007 – Oct 2008
Salesforce.com/Java Developer
The project involved the development of a new Point of Sale system for the Nextel enterprise. The
application, currently in development, is based on a service-oriented architecture. It uses the existing
business logic in the various other vendor to build services that execute in the middle/business layer
hosted in the WebLogic container as EJBs, JSPs, Servlets and Web Services. As a part of the first
phase of this project, activations functionality and customer service functionality have been included
in the application that is currently in QC testing.
Responsibilities:
Involved in business requirement gathering, analyzing the requirement, and documenting the
requirements.
Agile Development Methodology was followed for the implementation
Designed and developed Apex Classes, Controller Classes, Apex Triggers and VisualForce
Pages for this application.
Developed workflows and approval processes for various policy managements.
Configure Role based Authorization on Object/Field Level.
Coded APEX triggers and s-controls, created rule based automated workflows.
Created email templates and inbound emails using Visual force for the clients and
customers.
Integration of Application (OE modules) with Salesforce.com with using SOAP Client.
Development and integration for policy Report Customization.
Providing ongoing salesforce.com maintenance and administration services including
periodic data cleansing, custom objects, workflow, Triggers.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component &
Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom
Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-
in, Windows XP.
Client 2: Citizens Bank, Providence, RI Jun 2006 – Jan 2007
Software Engineer/Salesforce.com Developer
New Account Opening Solution
Citizens Financial Group got its start as a small community bank called the High Street Bank in
Providence, Rhode Island. Today, Citizens Financial Group has $164 billion in assets, making it the
8th largest commercial bank holding company in the United States.
Designed and developed New Account Opening workflow Intranet project for Citizens Bank, located
at Rhode Island. This workflow was designed by using Java, J2EE, JSP, Servlets, and SQL Server
2000 database. The agents at the Bank use these application forms to open a new account for their
customers. The application process includes integration with Equifax for EID (Electronic
Identification) and DP check (Decision Power) for all checking accounts.
Responsibilities:
Interacted with Business users for requirements gathering, analysis and
development.
Worked on various Salesforce.com Standard Objects including Accounts, Contacts,
Reports, Dashboards, Events and Tasks.
Agile Development Methodology was followed for the implementation
Developed various Apex classes, Controller classes and Apex Triggers for various
functional needs in the application.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup
relationships, Tabs, validation rules.
Created various Profiles, Roles, Page Layouts and Configured the permissions
based on the organization hierarchy requirements.
Designed and deployed Custom tabs, validation rules, Approval Processes and
Auto-Response for automating business logic.
Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
Created Workflow rules and defined related tasks, email alerts, and field updates.
Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships,
validation and formula fields to the custom objects.
Extensive experience on S controls, Visualforce pages and Page layouts according
to the Business requirements
Installed the Call Center Applications and Allowed the end users to maintain a track
history of customers complaints
Created email templates and inbound emails using Visual Force for clients and
customers.
Enabled Chatter for the Organization and to effectively communicate with the users
in the Organization.
Implementation of Data Loader for loading the data.
Performed data cleanup and/or Data migration to/from salesforce.com
Developed business documents for Salesforce.com Custom objects.
Worked on different portals like Self Service Portal, Partner Portal and Customer
Portal.
Implemented Salesforce.com web services client using Sales force web services
API, Java, XML and partner WSDL.
Developed several Custom Reports & Dashboards to better assist managers
and also report folder to provide report accessibility to appropriate personnel.
Provided the training to Business user’s about the system.
Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual
Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow
& Approvals, Reports, Security Controls, SOAP, Eclipse IDE, WSDL, Windows.
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