Sales Customer Service
Resume:
Pendleton, IN 46064
***********@*****.***
To acquire a Purchasing or Supply-Chain position your organization that
utilizes 10 years of Purchasing & Sales experience with an international
perspective, strong work ethic, strategic thinking, and leadership skills.
•
• A decade of Purchasing & Sales experience in wholesale commodity industry
• Revamped specific steel divisions and increased company profits, customers, & vendors
• Exceeded sales goals by 100% after 6 months and 200% after 1 year bringing in
~$200,000 per week
• Procured $1 Million worth of product per month
• Procured multiple deals daily equivalent to about $50,000
• Created a vendor evaluation matrix, prioritizing them based on quality, dependability, price,
responsiveness, etc.
• Closed monthly statements and determined profitability
• Forecasted customer demands and procured material to meet their needs which increased
customer satisfaction
• Developed & maintained strong vendor relationships with some of the largest companies in
the industry
• Collaborated with sales, assigning, purchasing, manufacturing, and traffic to maximize
customer service
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, CRM database
• Character profile: Persistent, Resourceful, Disciplined, Determined, Ethical, Loyal, Fast
Learner, Deal Closer, Family man
Purchasing (for total of 7 years) ~ Narrow & Master coils / Sheets / Plates /
Tubing
• Discovered and built strong relationships with new vendors which are now some of the
largest vendors
• Negotiated multiple deals daily down to the last penny
• Procured daily spot buys as customer needs dictated including calling and looking through
offers
• Handled rejects and out of spec issues in a professional & timely manner
• Managed multiple people between the purchasing & assigning departments
• Cold called, researched, and networked to find additional vendors and customers
• Assigned in-bound material against current orders
• Evaluated vendor performance on an ongoing and annual basis
• Constantly looked & evaluated offers proficiently and responded rapidly with pricing
• Followed general market conditions and price movements and adjusted offers accordingly
Sales (about 2 years from May 2009 – Feb. 2011) ~ Tubing/Sheets/Plates/Coils
• Cold called, researched, and networked to find additional customers
• Sold off excess plate inventory increasing company cash flow and reducing inventory
Traffic & Assigning (about 6 months from March 2008 – Aug. 2008)
• Restructured traffic division and created new processes & procedures to expedite
shipments
• Increased number of trucking companies for decreased lead time for customers & vendors
• Reassigned staffing roles to be more efficient and effective
• Prioritized & assigned material to customer orders based on due date and specifications
Work Experience
• Steel Service Center, S&S Steel Services, INC October 2003 - April 2013
• Sales Associate & Manager in Training, Radio Shack, May 2000 – October 2003
Bachelor of Arts in Business Management & International Business
Anderson University • Anderson, IN • 2003 • GPA 3.8/4.0
President AU SI F E, AU Alumni Council, Board M e m ber GSS, Dean’s List, H a r vard M o del U N,
Baccalaureate Speaker
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