Customer Service Sales

Natalie Garza

Business Development at Upsite Technologies, Inc.

ab9ef9@r.postjobfree.com

Summary

At the moment, I am looking to work with a rapidly growing company or non-profit organization. Also, I am

looking for new challenges and change. For the past 2 years, I have worked successfully with Upsite

Technologies, a spin-off of the Uptime Institute owned by Ken Brill. I advantageously acquired new accounts

in the United States as well as Ecuador, Mexico and Brasil. In addition to growing the business through new

accounts, I managed the entire lead retrieval process and created Social Media communications and marketing

campaigns to penetrate various channels within the Data Center Industry.

Although my experience lies within the Data Center Industry, I feel confident in my ability to function within

any fast paced environment with frequent changes. While working with Upsite I learned much about the

importance of communicating interpersonally and internationally in order to achieve company goals and

objectives. I experienced the importance of utilizing effective marketing campaigns as a tool to expand

exposure to unveil new opportunities. I strongly believe in using new technologies and applications in order to

communicate without borders.

I have been able to achieve my career goals due to my education at the University of New Mexico. I studied

International Business as well as Spanish and Communications. My education has given me the tools to be

proficient in communicating with business partners abroad as well as in the U.S. in order to establish key

accounts and grow the company.

I feel that the proper position will allow me to utilize my education and experience to the fullest, as well as give

me the opportunity to obtain more expertise and proficiency. Currently, I am looking to find a career in the

Communications, Public Relations and Business Development realm.

Experience

Business Development at Upsite Technologies

February 2011 - October 2012 (1 year 9 months)

Creating a comprehensive lead management plan for APAC and the Americas, which includes qualifying,

follow up and reporting

Conducted channel research within the Information Technology industry as well as developing various

prospects within each channel

Generating marketing campaigns to harvest leads in assigned territories

Focused business development in Central and South America, specifically in Brazil, Ecuador, Mexico and

Chile

Creating an effective record of sales funnel in the CRM

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Successfully track progress of leads through a comprehensive report to determine effectiveness of leads and

ROI on Marketing campaigns

Communicate progress of lead process to cross functional teams (sales, marketing and upper management)

Training co-workers to manage lead process in my absence

Support and drive new business through actively seeking new accounts and managing campaigns, specifically

in North, Central and South America

Establish and grow relationships with decision makers with assigned and non-assigned accounts

Consistent communication with assigned accounts in order to determine lead to sale progress

Answer technical questions and support accounts with accurate and up to date information on a daily basis

Assisting Marketing, as needed, including CRM support and training, promotional campaign idea generation,

collateral disbursement to Partners & Customers, and product launch planning.

Assist President with administrative duties, including market research, sales research, promotional research,

CRM support & training, and Sales reporting and planning.

Continuous enhancement of industry knowledge and trends via internet research, white papers, tradeshow

participation, and discussions with colleagues.

3 recommendations available upon request

Languages

Spanish

Skills & Expertise

Cross-functional Team Leadership

Customer Service

New Business Development

Sales Management

Market Research

Marketing

Microsoft Office

Program Management

Product Development

Key Account Management

Strategic Planning

Management

Strategic Partnerships

CRM

Project Planning

Business Development

Solution Selling

Leadership

Sales Process

Product Marketing

Data Center

Sales

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Customer Satisfaction

Product Management

Microsoft Excel

Salesforce.com

Negotiation

Competitive Analysis

Account Management

Strategy

Project Management

Direct Sales

Education

The University of New Mexico

Bachelor of Business Administration (B.B.A.), International Business, 2002 - 2006

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Natalie Garza

Business Development at Upsite Technologies, Inc.

ab9ef9@r.postjobfree.com

3 people have recommended Natalie

"“I have had the privilege of working with Natalie for the past couple years and she is always professional,

friendly, organized, and an absolute pleasure to work with. Her integrity and customer service when dealing

with clientele is top notch and she helps support her team and business associates in a way that motivates and

creates a positive work environment. Working with Natalie has always been a stress free and enjoyable work

experience.”"

Helen K. Feykes, Inside Sales Manager, Data Clean Corporation, was with another company when

working with Natalie at Upsite Technologies

"Natalie besides being a good human being is very responible and responsive towreds her duties In dealing

with her being even being miles away in India and having time zone issues she has never let me down"

Mustufa Rasiwala, Director, AET Flexiblespace (I) Pvt. LTd., was with another company when working

with Natalie at Upsite Technologies

"It is a true pleasure to work with Natalie; she has always provided us with excellent customer service and is

very agile to solve any issues."

Ronny Horvath, Vice President, FIRMESA, was with another company when working with Natalie at

Upsite Technologies

Contact Natalie on LinkedIn

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Contact this candidate