Customer Service Project Manager

MELINDA HOLLEY

** ***** ********* ****, **** DE 19701

(Home) 302-***-****

(Cell) 302-***-****

*********@***.***

SUMMARY

Senior Executive Administrative Support Professional with extensive

experience in supporting corporate executives (President, Vice-President,

Program Manager, Project Manager) in the fields of sales, engineering, and

program management. Skills include excellent time management

prioritization, creation and maintenance of periodic reports, creation and

maintenance of electronic and hard copy files and databases, maintenance of

calendar/meeting support (Outlook), creation and maintenance of internal

and external contact supports.

PROFESSIONAL EXPERIENCE

CH2M HILL - Executive Program Assistant

2011 - 2012

. Document Control through SharePoint, eB Insight, and hard copy library

. Coordinated and scheduled meetings through Outlook

. Coordinated and tracked project log for milestones, reports, and

deliverables

. Created and coordinated weekly progress reports

. Participated in strategy and progress meetings

Contract Assignments, Wilmington DE

2007 - 2011

(Administrative Support - INA Trust, fsb; BlueCross/BlueShield; Barclays

Bank Delaware, Jamestown Painting, Christiana Care Hospital)

. Created historic log for document retrieval (INA Trust, fsb)

. Distributed financial reports (INA Trust, fsb)

. Coordinated and scheduled meetings through Outlook

(BlueCross/BlueShield)

. Participated in progress meetings (BlueCross/BlueShield)

. Customer Service Contact (Barclays Bank Delaware / Jamestown Painting)

. Assisted Department Manager (Medical Records Dept.)

LILLY ELECTRICAL SALES & ENGINEERING, INC. / LIGHTING SALES ASSOC., INC.,

1973 -2006

Executive Secretary to President/Owner

. Drafted and executed outgoing correspondence for President/Owner;

routed incoming correspondence (hard copy and electronic); received

and shipped packages.

. Assisted VP of Specifications & Sales & VP/Director of Marketing on

projects (proposals, customer service, document creation and

management)

. Assisted with bid proposals including costing, assembling

specification and submittal data for presentation to customers

MELINDA HOLLEY Page Two

. Senior Customer Service contact on multi-million dollar projects

(Medical, Educational <University & K-12>, Commercial/Retail,

Industrial) with national and multi-national vendors on projects up to

$7 Million

. Responsible for meeting preparation of agenda and documents

. Drafted, executed, and maintained minutes of Board of Directors and

Shareholders Meetings

. Managed calendar for meetings and appointments

. Researched, created, and distributed periodic sales reports (weekly,

monthly, and yearly)

. Researched and created technical documents (specifications,

submittals, Owners & Maintenance manuals) up to 120 pages for internal

and external distribution

. Performed daily review of open projects to anticipate potential

problems and proactively react to either avert or minimize them

. Modified and maintained current and archival files (hard copy and

electronic)

. Point of contact to resolve project problems requiring expedited

service including missing or damaged material and billing

inconsistencies

. Assumed responsibility for specific projects as assigned by

President/Owner and Vice-Presidents

. Assisted with travel arrangements (domestic)

. Trained newly hired employees & oversee work of Assistants during

probationary period.

EDUCATION

Associates Degree - Business Administration (emphasis on Marketing)

American Intercontinental University, Hoffman Estates IL

Bachelor of Science Degree - Criminal Justice

American Intercontinental University, Hoffman Estates IL

Various Project Management Courses - Keller University

. Management Organizational Change

. Leadership & Organizational Behavior

. Project Management Systems

. Accounting & Finance: Managerial Use & Analysis

. Managerial Accounting

TECHNICAL SKILLS

Microsoft Office: Word, Excel, PowerPoint, Access, Outlook

Document Management: SharePoint, eB Insight

Corel WordPerfect

Specific Internal Proprietary Software for project proposals,

order entry and customer service

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