Customer Service Manager

Ebony M. Curley

Phone: 860-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

Customer Service and Banking Manager with seven years of industry experience. Looking for a challenging position,

which will allow me to utilize my skill, knowledge and experience.

SUMMARY OF QUALIFICATIONS AND SPECIALIZED SKILLS

• Manager with four years experience in • Team Building/ Process management

• 65 WPM/ 10-Key Stroke

banking

• • Windows XP, Microsoft Office Suites –

Excellent interpersonal and coaching skills

• Conflict Resolution Word, Excel, Power Point, Outlook

• Detailed-orientated

EDUCATION

The Art Institute Of Atlanta-Decatur 10/2012-Present

B.A, Fashion Retail Management

Bauder College 08/2002-05/2005

A.A, Fashion Merchandising

PROFESSIONAL EXPERIENCE

Bank of America – Kennesaw, GA 8/2008-07/2012

Senior Fraud Analyst

• Fraud Analyst I and II skills.

• Identified and resolve all fraudulent transactions on Home equity line credit card and consumer debit card

accounts.

• Managed fraud losses referencing debit and ATM risk via manual review of transactions; educate customers

of potential fraudulent activity and trends, and adhering to policy and procedure.

• Acted as liaison to management staff with assigned projects, conflict resolution, and associate training and

development

• Providing motivation techniques, creative problem solving, and assistance in the implementation of guideline

of policy/ procedure.

Bank of America- Atlanta, GA 7/2007- 8/2008

Fraud Analyst I

• Responsible for identifying and mitigating early stage fraud to minimize fraud losses while providing

exceptional customer assistance.

• Supported the mission of the company as it relates to revenue maximization, debit card fraud security, and

customer support.

• Committed to support all departments as relates to the minimizing of losses to the bank while adhering strict

incentive plan with monthly goals.

• Successfully processed concerns of Upwards of 70-80 customer calls each day and communication with

clients via telephone, fax and company networks.

• Operated over six databases simultaneously, effective multi-tasked while successfully achieving department

goals and metrics.

Isavia Hair Studios-Springfield, MA 8/2005-3/2007

Receptionist

• Welcome guest and let the stylist know there client has arrived.

• Contact clients to confirm appointment for stylist

• Schedule and coordinate appointments, events and other similar activities.

• Responsible for maintaining inventory of products.

Contact this candidate