Customer Service Representative

Melvin L. Holmes Email: *************@*****.***

**** ****** **. *************@*****.***

Smyrna, Ga 30082 Cellular: 678-***-****

Customer Service Summary

Team Lead / Customer Service Rep. / Technical Support Agent/ Patient Service Rep.

Innovative and results-driven leader focused on achieving exceptional results in highly

competitive environments that demand continuous improvement. Experienced in technical

support, customer service, Team leadership, as well as a patient service representative in the

medical field.

Career Objective: Expand leadership responsibilities, improve organizational ability to exceed

corporate goals, and help honor all long-term commitments made to customers, stockholders,

employees and the communities in which we live.

• Customer Relations

• Productivity Improvement

• Knowledge of Administrative procedures and relevant technical knowledge

• Computer skills- Customer service software

• Set up- accounts

• Up sold product & service

• Customer service representative

• Team lead

• Technical Support agent

• Patient service representative

Dynamic Customer Service Agent who utilizes creativity, leadership, and teamwork to design

and execute solutions that creates customer value. Effective communicator with ability to create

marketing materials that convey value for both clients and end clients.

_

Professional Experience

Amazon.com 2010-Current

Team Lead/ Customer Service Rep

Answered a high volume of inbound customer service calls.

Assisted with placement of orders, refunds, and exchanges

Responsible for acting as a liaison between customers and the company. Assisted

with complaints, orders, errors, account questions, billing, cancelations, and other

queries

Resolved customer complaints via phone, email, mail, or social media

Take payment information and other pertinent information such as addresses and

phone numbers

Work with customer service manager to ensure proper customer service is being

delivered

Assisted customers effectively by solving customer disputes

Franciscan St. James Health 2008-2010

Patient Service Assistant/ Patient Service Representative

Scheduled appointments and entered appointment dates and timse into computerized

scheduler with a high rate of accuracy.

Provided exemplary customer service; treated patients and coworkers with courtesy and

discretion. Greeted and directed patients, salespeople, and visitors to appropriate

locations.

Registered patients by verifying the patient's records. Made appropriate changes in

computer system and on patient's chart

Entered confidential personal health information and financial information into

computerized system with a high rate of accuracy. Complied with federal and local laws

in ensuring patient privacy.

Collected payment from patients, applied payments and adjustments to patient accounts

in the computer system, and reconciles daily cash reports.

Reviewed medical records with completeness, assembled records into standard order, and

filed records in designated areas according to applicable alphabetic and numeric filing

systems

Organized and maintained a filing system for patient charts, including generating chart

numbers, filing, and pulling charts.

U.S. Cellular 2006-2008

Technical Support Agent

Delivered service and support to end-users using and operating automated call

distribution phone software, via remote connection or over the Internet.

Interacted with customers to provide and process information in response to inquiries,

concerns, and requests about products and services.

Gathered customer’s information and determined the issue by evaluating and analyzing

the symptoms.

Diagnosed and resolved technical hardware and software issues involving internet

connectivity, email clients.

Followed standard processes and procedures.

Identified and escalated priority issues per Client specifications

Accurately process and record call transactions using a computer and designated

tracking software.

Offered alternative solutions where appropriate with the objective of retaining customers

and clients’ business.

Organized ideas and communicated oral messages appropriate to listeners and

situations;

Followed up and made scheduled call backs to customers where necessary;

Stay current with system information, changes and updates

Computer Skills

-Microsoft Word, Excel, PowerPoint, Internet & Email

Education -Roswell High School Roswell, GA 2002-2006

- High school Diploma

-Clark Atlanta University. Atlanta, GA 2010-2011

References available upon request

Contact this candidate