Customer Service Medical

Paula B Forester

Mailing Address:

Cell Phone: 706-***-****

**** ****** **

Summerville, Georgia 30162 E-mail: ********@*****.***

Enthusiastic, honors business standards, interested in obtaining a career, offering creativity and critical

thinking skills to help generate innovative ideas. I am happiest when I have to multi task with challenging

problem solving, and involved in coordination and application of thought out assignments.

Colleges / Universities

Reinhardt University Waleska, GA

Mississippi Gulf Coast Community College Wiggins, MS

Georgia Highlands College

Rome, GA

5/2008 - Associate of Arts in Criminal Justice

Jacksonville State University BS Degree 2013 Jacksonville,

AL

Major: Behavioral Psychology

Minor: Criminal Justice

Work History

09/2007 to 02/2008 - Jail Officer

Floyd County

New Calhoun Hwy, Rome, Georgia

Full Time Paid Employee - 42 Hrs Worked per week

Description of Duties:

1. Monitor security precautions and control the movement of inmates & staff within the secure

area of the county jail via monitors and control panel access or keys control.

2. Provides direct supervision of inmates in a housing unit (inmates are not always locked down in

their cells, but rather spend most of the day in a common secure area supervised by a correctional

deputy.)

3. Patrol facility and make rounds counting and recording prisoners coming into or out of the

County Jail.

4. Book in prisoners following established procedures to include, initial medical assessment, the

taking of fingerprints, photographs, and collecting medical information and personal histories of

new inmates.

5. Administer medication, including narcotics and self-administered Diabetic checks (blood sugar

and insulin) other medical issues and treatment of inmates according to physician's orders and/or

dietary restrictions. Provide security for medical staff.

6. Respond to and assesses emergency situations such as fights, suicide attempts, threats to staff,

fire alarms, escape attempts, contraband recovery, and medical situations by applying first aid,

enforcing rules, restraining inmates, responding to calls for assistance, or by notifying proper

authorities in an attempt to restore order and security.

7. Applies appropriate level of force (Use of Force Continuum) to gain compliance from inmates

who are acting out of control.

8. Respond to calls for assistance throughout the jail and document all incidents and facts by

preparing reports on jail problems and discipline.

9. Supervise, coordinate, escort and counsel incarcerated adults in jail housing units. Process,

coordinate, and disseminate all needs including, but not limited to, medical issues, courts,

programs, visitation, food, clothing, inmate requests and shelter.

10. Conducts searches of inmates (pat or visual strip searches), living areas, cells and visitors for

contraband in accordance with jail policy and procedures.

11. Record and balance all collected monies or payments for inmate accounts and ledgers.

12. Process inmate releases to include releasing and returning inmate personal property and

money upon their release from the County Jail and the processing of bail/bonds.

13. Supervise inmate’s recreational and visiting periods as well as inmate housekeeping

responsibilities within the housing units and inmate worker housekeeping activities throughout the

facility such as kitchen and laundry duties.

09/2000 to 05/2007 - Quality Control Lab Tech and other industrial jobs within

Marglen

Ward Mtn. Rd., Rome, Georgia 30165

Full Time Paid Employee - 42 Hrs Worked per week

• Description of Duties:

I was there six and a half years, have worked in the all Labs, where I was responsible for

all my own office duties, filing, answer the phone, doing charts, typed test results in

Microsoft Excel and Outlook also Minitab ( data entry), handling complaints, and

inventory of needed supplies. I also at one time or another worked all line positions,

and warehouse.

• Observe machine operation to ensure quality and standards. Monitor production line,

watching for problems such as pile-ups, jams, or irregular production flow. Stop and clear

machine jams, and report malfunctions to maintenance or the supervisor.

• Monitor information from materials, events, or product, to detect or assess problems and

notify supervisor of discrepancies.

• Move materials, supplies, and equipment to work stations (manually), using carts, lift-

trucks, hysters, and pallet jacks. Supply materials to conveyors, hopper, or other feeding

devices.

• Clean, sanitize, and assemble simple equipment and machinery in the work area

(manually). Follow proper cleaning and safety procedures per SOP’s needed to maintain

the appropriate environment.

• Assemble and connect hoses to material hoppers, tanks, and pumps.

• Inspect and separate rejected products or materials during operations.

• Attach identification labels to finished packaged items.

• Count and record finished and reject bulk product.

• Responsible for calibration, maintenance, and documentation of

measurement equipment

• Gather samples and tested them for quality through a progression of test.

• Data entry using Microsoft Excel and Minitab for tracking quality. Reporting any

discrepancies to supervisor and any other appropriate personnel such as maintenance,

plant manager, and line operators.

• Any special assignments such as MSDA revisions or any job asked to do.

• Do inventory of products needed for lab and cleaning supplies.

10/1999 to 02/2000 - Front Floor Manger with Ihop

Riverside, Rome, Georgia 30162

Full Time Paid Employee - 60 Hrs Worked per week

Supervised: 16 public service

Description of Duties:

Customer Service, waitress positions chart, work scheduling, open the store, closed the store, and

counted the cash drawer at the end of shifts.

Licenses/Certificates: Gold Georgia Work Ready

Contact this candidate