Quality Assurance Project Manager

Bijili John (Liz)

Tel: 647-***-****

************@*****.**

Summary:

• 8 years of experience in the field of Software Quality Assurance as a Lead QA analyst

with experience in Manual Testing of Client/Server, Main Frame and Web

applications, Siebel Applications.

• Experience involved in all phases of System Development Life Cycle and Testing Life

Cycle.

• Extensive experience in various industry domains such as Insurance / Banking /

Logistics applications

• Analyze Business requirements during the requirements analysis phase of projects.

• Managed/Developed and reviewed Test Plans, Test Cases/Scenarios, and Test Data.

• Lead team in using defect tracking tool HP Quality Center and HP PPM.

• Responsible for all Defects created in HP Quality Center and HP PPM.

• Reviewed and signed-off all testing documentation and defect logs.

• Good understanding of Agile software development lifecycle (iterative and

incremental)

• Responsible for all Integration testing, Functional testing, System testing, Regression

testing and Acceptance testing of Web applications and supporting all phases of testing

including UAT Testing.

• Proficient in MS Office Suite.

• Ability to work in tight schedules and on different applications concurrently.

• Ability to learn quickly and apply new tools and technology.

• Mentored and Trained offshore team in system work flow as well as the Main frame

and Siebel.

• Self-motivated with excellent written and oral communication skills in order to

coordinate with Business and Development teams.

• Possess excellent Analytical, Organizational and interpersonal skills and ability to

work individually or in a team.

Technical Profile:

Operating Systems: Windows Platforms including 2000/2003/XP, Windows 7

RDBMS: Oracle, My SQL, SQL Server, and MS Access

Tools: HP Quality Center 11, HP – PPM, Mercury Test tools (Win Runner, Load

Runner, Test director), Clear Quest, Clear Case.

Languages: C, C++, SQL, Java, ASP .Net, and Visual Basic

CRM Tools: Siebel (Siebel Financial Services)

Web technologies: HTML, XML, J2EE, Java script, and VB Script, Web Logic

TSO PALLM, McCamish

Main Frame:

Professional Experience:

Manulife Financial/John Hancock - Toronto Sep 08 – Apr’13

Sr. QA Lead Analyst

Document Management - xPression

The Document Management application ( xPression) supports the generation of individual life

insurance contract packages. The package includes the legal contract and any other relevant

documents e.g. Riders, Disclaimers.

Auto Assembly UI ( External Content UI )

Auto Assembly UI is a Web application system which collects external contract documents from

Siebel and submit them to the Document Management which is a web application and has a UI.

The system helps the user to select and transfer the legal contract along with the "external

content" into xPression.

Siebel

Create Policies and conduct data testing.

Admin System - PALLM Mainframe and McCamish Mainframe

Create Policy Contract details and Data Testing in the Mainframes prior to generating the final

Product in xPression.

Extract XML files from the admin system are sent to the xPression server, and then the policy

displays in Auto UI and then transferred to xRevise.

• Serve as the Lead Analyst for Test Design (Test cases/ Test Data generation), Defect

tracking in HP QC, Reporting and Reviews of Test Execution for various Web

applications.

• Collaborate with team members to develop Test Plans, Test Cases and Test Scripts.

• Assisted in System, Performance, load, regression, stress and data interface

testing.

• Lead and served as Subject Matter Expert to the business regarding how the system

can be used to support desired business processes and requirements.

• Strong testing Quality Assurance experience within Agile environment.

• Managed the Testing of migration of Windows 7 and office 2010 from Windows 2003.

• Trained the team to set up Policies, Test Data and Test cases and conduct Data testing in

PALLM and McCamish mainframe and Siebel application.

• System Integration Test - Siebel, PALLM, McCamish, Auto UI, xPression - Test the

workflow of the Systems along with the team .

• Coordinate the testing conducted individually on xRevise, Auto UI screens and fields.

• Coordinate and review all exhaustive manual front-end Functional testing of different

modules of the application.

• Assisted business users in the UAT sessions in understanding and testing the

integrations between different applications.

• Worked very closely with the Test team to test all iterations during the Testing Phase

and review all documented defects.

• Involved in Functionality and aggressive Regression Testing.

• Used HP Quality Center and HP – PPM for defect creation, tracking and reporting.

• Coordinated and chaired daily review meetings with the onshore and offshore team.

• Ensured all test artifacts are stored in the project SharePoint site for Audit purposes.

• Attended business meetings and coordinated with developers and System Designers,

PM, QA Team and Business Analysts.

• Worked with QA /BA Team, offshore QA Team and Developers to resolve system test

issues and assist in re-test dues to Change Requests.

• Lead for System, Regression testing and Production testing for new releases and

Implementations.

• Planning all Testing and Implementation/Release time lines.

• Co-ordinate testing resources to meet deliverables.

• Responsible for getting the sign off with the project teams and Business users between

releases.

• Lead for the Off-shore team as well - assigning testing responsibilities and follow up till

test completion and reporting the status to Project Manager

• Acted as a liaison between the Contracts Analyst team, Developers and management,

between end users and stakeholders, was instrumental in resolving conflicts between the

various teams.

Environment: Siebel, PALLM and McCamish Mainframe, CList, XML, SQL, J2EE, Agile,

Toad, PL/SQL, Oracle9i, HP Quality Center 11, HP - PPM, Windows 2003, Windows 7,

Adobe 8 Professional, Office 2010, Lotus Notes, MS Excel, MS Word, . Net, HTML

NYK Lines, New Jersey Jan 08 – July 08

QA Lead Analyst

NYK Lines is one of the largest transportation companies in the world. NYK website is designed

to give a brief overview and demonstration of NYK Group's e-Commerce applications. Currently

NYK web site offers up-to-the-minute Schedules, Shipment Information, and Bill of Lading

issuance, to name a few.

Responsibilities:

• Involved in writing Test Cases, Test Scenarios, and Test Scripts from requirements

and design documents for shipping instruction request.

• Coordinated with Business Analysts to discuss and review the requirement documents.

• Attended the status meetings with QA team, Development team, Project managers and

the business people on a weekly basis.

• Selected and developed test data based on sampling techniques.

• Created test scripts, test data to test the application in both negative and positive

scenarios.

• Performed Functional testing, System testing, Integration testing, Regression testing

and Web testing.

• Defect tracking and coordinating resolution with developers using Clear Quest.

• Test case templates were designed to help the team in writing various test scenarios

• Functional, Regression, Performance and User Acceptance testing (UAT) were done

successfully using Manual Testing.

• Involved in Black box, functional, data integrity, compatibility, interfaces testing.

• Performed End-to-End testing manually

• Verification of Reports for correctness and accuracy of data as per the user requirements.

Involved with coordinating acceptance testing with various global business units.

Environment: XML, HTML, DHTML, ASP, SQL, Oracle, TOAD, Windows XP .Net

AON - New York May 2007- Nov 2007

QA Analyst

AON is one of the premier Risk Management and Brokerage firm in the US. AON has a number

of internal applications to support the business process and also provides a portal to both internal

users and external clients.

I was mainly responsible for quality assurance of the Client and Colleague Portal. The Client

Portal allows clients to access their Polices, Invoices, Claims, Certificate Request, Documents

and other information sources. The Internal portal provides colleagues the ability to manage client

policies, claims etc. The Colleague Portal also allows internal users a consolidated view into a

number of other applications. The portal also provides access to both knowledge base and

document management system.

Responsibilities:

• Reviewed the Business Requirement document and Functional Requirement

Specification of the application.

• Involved in writing Test Cases, Test Scenarios, and Test Scripts from requirements

and design documents.

• Performed testing on different modules of the application such as Policy Management

and Certificate Request applications and their integration with the document

management system.

• Reviewed requirements and business rules for testability.

• Involved in System Testing, Functionality of the application

• Performed Manual Regression testing after each release.

• Used Functional Design Document to verify and validate test plan and test cases to test

new builds and QA releases.

• Identified, discussed and resolved technical issues with technical team of developers

during the testing phase.

• Created test scripts, test data to test the application in both negative and positive

scenarios.

• Coordinated with Business Analysts to discuss and review the requirement documents.

• Regularly attended walkthroughs and review meetings with QA team, Development

team, Project managers and the business people to discuss the requirements and testing

status.

• Defect tracking and coordinating resolution with developers using Clear Quest.

• Assisted business users in Acceptance testing.

Environment: HTML, DHTML, J2EE, SQL, Oracle, TOAD, IBM Web Sphere, Clear Quest,

Clear Case, Windows XP, TAM and Sun Solaris

JP Morgan Chase, NY Mar 2006 - Apr 2007

QA Analyst

JP Morgan Chase provides online banking and mortgage services to its customers . I mainly

tested the online banking services. Online banking provided client user’s access to log in and

view their accounts electronically over the web. It allowed them to pay bills online.

• Developed and edited end to end manual test cases

• Tested the functionality of the application manually to test the business process.

• Functionality testing is performed Manually.

• Used Test Director for defect reporting and tracking.

• Involved in Functionality and Regression Testing.

• Attended business meetings and coordinated with developers and business analysts

• Worked with System Test Review Team and Developers to resolve system test issues

and re-test

• Enhanced Testing Scripts to increase the performance of the application.

Environment: SQL, J2EE, Toad, PL/SQL, Oracle9i, Test Director, MS Excel, MS Word, and

Windows XP

Radiant Global, Jan 2005 - Feb 2006

QA Analyst

Resource Management System

Worked as a QA Analyst on RMS, which provides end to end tracking of all aspects of an

outsourced project. Many outsourcing firms in India to track projects used RMS. RMS had a

number of modules including Project Management, Pricing, Re-sourcing, and Invoicing,

Timesheet management. I was involved in the complete QA lifecycle of RMS.

Responsibilities:

• Assisted with development of Process area Test Plans.

• Involved in planning the testing process - Estimated the time required to create and

execute test scripts related to various features thereby creating timelines for the entire

testing effort

• Conducted manual testing compared actual and expected results and logged defects

using Clear Quest.

• Analyzed use cases and prepared the test cases

• Developing and reviewing test cases from requirements and design.

• Executing unit level verification test cases.

• Defect tracking and coordinating resolutions with external developers using Clear Quest.

• Tracking and reporting of testing status.

• Preparing Test Summary Reports.

• Reviewing test packages and preparing for final quality approvals.

• Involved in Team meetings to review the overall status of the project and provide the

status of the QA team for Go/No-Go decisions.

• Reported and escalated issues to the QA Manager.

Environment: J2EE, Oracle, MS Excel, XML, Windows XP

Educational Qualifications:

Bachelor of Computer Science

Diploma in Business Requirement Development, Documentation, and Management

Diploma in Win Runner, Test Director, Load Runner and Manual Testing.

Contact this candidate