Project Manager Customer Service

w. dewayne gray

***** ** *** ~ Kiln, MS *****

228-***-**** ~ ******@***.***

OPERATIONs executive

Experienced, solutions-driven professional experienced in developing,

planning, and implementing quality control procedures, plant management and

disaster recovery plans that ensure efficient operations in manufacturing

production and Government environments. Proven success establishing strong

management teams focused on innovative solutions and improving performance

and profitability. Known for abilities to manage operations, financial and

human resources. Proven ability to lead employees, and facilitate large-

scale change related to new or existing operations, new equipment

installations, and associated employee training.

Areas of Expertise:

. P&L Administration

. Productivity Metrics

. Contract Negotiations

. Resource Management

. Operations Management

. Human Resource Development

. Strategic Planning & Organization

. Emergency Management

. Sales and Marketing

. Innovation

. Problem Resolution

. Quality Control / Standards

. "DeWayne is quite simply one of the finest professionals it has ever been

my privilege to work with. He has the ability to choose the right candidate

for the job at hand, and effectively motivates and manages employees. I

watched DeWayne build a team of housing advisors and was amazed at how he

was able to manage them."

Keith Campbell, Director, Mississippi Alternative Housing Program

SELECTED CAREER HIGHLIGHTS

Developed and managed MEMA Cottage sales and disposition plan, working with

nonprofit organization and Cottage occupants for permanent placement of

Cottages.

Planned the construction and oversaw operations of a $32M production

facility, determining production equipment need, evaluating and selecting

equipment, overseeing installation and training employees.

Developed and administered employee evaluation, performance improvement and

merit pay program and directed secession planning process.

Selected as member of Gannett South Group's safety inspection team

responsible for conducting annual safety inspections at group newspapers.

Developed and managed annual operating budget of $6.4 million, 5 department

managers, and 130 employees.

Negotiated 5 union contracts successfully.

Successful Real Estate Broker, managed multiple properties as Colorado

Broker/Owner.

Bronze Level Sales achievement, Leadership Council Honda America.

PROFESSIONAL EXPERIENCE

Degray LLC, Kiln, MS 2011 - Present

Project Manager / Consultant,

. Develop and implement employee evaluation process and benefits program.

. Production management using LEAN manufacturing principles.

. Manage company (client) safety evaluation and emergency management

compliance.

. Develop P&L and advise implementation program.

. Negotiate labor contracts.

. Sales and Marketing Consultant, Group One Automotive Honda USA.

mississippi emergency management agency, Gulfport, MS 2006 - 2011

Division Director / MEMA Cottage Disposition Director,

. Lead Mississippi Alternative Housing Pilot Program (MAHPP); set direction

and determine quality and level of service to be provided to selected

applicants.

. Manage and supervise Housing Advisors in assisting applicants in the

transition from current FEMA housing to alternative housing units.

. Develop, implement, and evaluate procedures (using measurable indicators)

to determine if applicants' needs are met and MAHPP mission has been

achieved.

w. dewayne gray - page two

PROFESSIONAL EXPERIENCE Continued

. Facilitate attainment of program goals and services by managing

coordination and collaboration among federal, state, and local agencies.

. Assess, interpret, and deliver resources to guide applicants toward more

permanent housing status.

Production Director, the times (gannett), Shreveport, LA 1998 - 2006

. Planned, constructed and operated a production facility, ascertaining

equipment needs, making purchases and overseeing installations.

. Supervised 130 employees, including 5 department managers, Pre-press,

Pressroom (8-unit Goss letterpress), Mailroom, Technical Services, and

Building Maintenance departments, and tracked and managed department

performance.

. Directed selection and implementation of new ad production equipment,

Multi-Ad Creator and Power Macs, and installation of system network,

Harris news, and Mactive classified pagination system.

. Served on Gannett South Group's safety inspection team responsible for

conducting annual safety inspections at group newspapers.

. Developed and administered employee evaluation, performance improvement

and merit pay program and directed secession planning process.

. Reduced waste and optimized production using LEAN Manufacturing

Principles.

. Developed and managed annual operating budget of $6.4 million.

Production Director, The Vindicator, Youngstown, OH 1994 - 1998

. Managed 6 departments, including composing, pressroom, technical

services, information systems, mailroom, and building maintenance.

. Developed and administered employee evaluation, performance improvement

and merit pay program and directed secession planning process.

. Established process color printing procedures in responsible departments.

. Directed selection, installation, and training of new ad product

equipment.

. Member of management union contract negotiation team.

additional experience

Insurance Agent, Health, Life and Accident, MS, LAH 10051800,

Current

Federal Firearms License (FFL), Dealer Current

SSI Scuba Instructor, Current

Real Estate Broker, Licensed broker, CO, 1986 - 1994

professional development

. FEMA Professional Development Series Certification

. ICS 100 Introduction to the Incident Command System

. IS 200 ICS for Single Resources and Initial Action Incidents

. IS 700 National Incident Management System (NIMS)

. IS 800 National Response Framework

. IS 00001 Emergency Program Manager

. IS 00240 Leadership & Influence

. IS 00242 Effective Communication

. Additional FEMA certifications are complete

. Stephen Covey's Seven Habits of Highly Effective Managers

. Organization & Team Development

. Effective Human Relations

. Front Line Management

. Customer Service

education

Courses, Regis University, Denver, CO and Metropolitan State College,

Denver, CO

Lean manufacturing sigma real estate property management insurance plant

manager vice president emergency management

Contact this candidate