Customer Service Medical

MICHELLE JOHNSON

*** *. ********** **** *****, P alatine, I L 6 0074 ( H) 8-47-907-**** ( C) 2-24-558-**** k ****@*******.***

Professional Summary

Office Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once.

Excellent work ethic and strength in boosting company morale.

Skills

Professional phone etiquette Excellent communication skills

Articulate and well-spoken Accurate and detailed

Customer service-oriented Excellent planner and coordinator

Flexible Works well under pressure

Pleasant demeanor Social media knowledge

Team building Critical thinker

Multi-line phone proficiency

Work History

Certified Nursing Assistant/Infusion Room Secretary 03/1999 to 05/2013

US Oncology, Illinois Cancer Specialsists – 8915 W. Golf Road Niles. Illinois 60714

Triage calls fro nurses and physicians.

Scheduled all chemotherapy treatments and follow up appointments.

Scheduled admission to hospital, and out patient procedures.

Greet and escort patient to exam room or infusion room.

Accurately obtained vital signs: height, weight, temperature, pulse, and blood pressure.

Report to nurse and/or physician findings.

Kept inventory and ordered all supplies for the infusion and treatment area.

Kept infusion room and nurses station neat/orderly and well stocked.

Assisted the research team and transplant nurse with data management as needed.

Completed FMLA and disability forms for active chemotherapy patients, as well as a multitude of other forms

directed to me by physicians.

Ordered and distributed office supplies while adhering to a fixed office budget.

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Served as liaison between the pharmaceutical representatives and Physicians.

Certified Nursing Assistant 12/1998 to 03/1999

Medical Temp Agency – ENH Medical Group, Glenview Il

Interviewed patients to obtain medical information, weight and height measurements and vital signs.

Documented patient information obtained from interviews.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Head Receptionist 02/1995 to 01/1998

Kenilworth Medical Associates – Kenilworth, IL

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Coded inpatient charts at a rate of number per hour or number per day.

Professionally and courteously verified appointment times with patients.

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results,

home care forms).

Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

Maintained updated knowledge of coding requirements, through continuing education and certification

renewal.

Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Verified patients' eligibility and claims status with insurance agencies.

Education

High School Diploma: 1992

John Hersey High School - Arlington Heights, IL

C.N.A. certification 1992

Northwest Community Hospital - Arlington Heights, IL

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