Customer Service Manager
Resume:
Wally Shraim
Garland, TX ****3
***********@*****.***
Education
The University of Texas at Dallas August 2010 - May 2012
Bachelor of Science in Business Administration
San Antonio College August 2008 - May 2010
Basics
Experience
Sonic Drive-In, Restaurant Manager, Royse City, TX March 2010 – Present
In charge of hiring, training and supervising employees, taking inventory, creating
schedules and overseeing company standards.
Corresponded with the management team every week to coordinate schedules,
discuss operations and set goals.
Ensured the overall well being of the employees and restaurant while maintaining
a strong level of customer satisfaction.
Kids Get Fit, Gym Manager, San Antonio, TX November 2006 – December 2009
Led a team of 6 employees
Responsible for supervising children during workouts and holding clients
accountable by motivating them to achieve their fitness goals.
Prepared schedules and maintained a sense of community with employees and
clients by organizing meetings with staff members and parents to provide
information about the children’s progress.
Ensured customer satisfaction by maintaining close but professional relations .
Northeast San Antonio YMCA, Volunteer Summer 2005 – Summer 2006
Assisted in field maintenance while also providing assistance to concession
stands.
Enthusiastically refereed games throughout the fields, such as tee-ball, baseball
and basketball
Additional Information
Communication skills: Experienced leader of various individuals, exceptional customer service
skills
Computer Skills: Proficient in Microsoft Office package
Social Networking Skills: Up to date with Facebook, Twitter, LinkedIn, and Foursquare
Interests: Football, water sports, staying active, traveling, dogs
Personality: Enthusiastic, hard-working, dedicated, trustworthy, optimistic, open-minded
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