Customer Service Manager

**** ********* **. **********, ** ***** 318-***-**** ********@****.***

Marcus J. Brown

Objective

To obtain full time employment with your firm utilizing my accounting degree and my proven ability to learn quickly,

manage responsibility, and increase efficiency.

Education

Louisiana State University Shreveport (LSUS), Shreveport, LA

May 2013

Bachelor of Science in Accounting Cumulative GPA 3.30

Related coursework: Advanced Accounting, Oil and Gas Accounting, Income Tax Accounting, Cost Accounting,

Intermediate Accounting, Financial and Managerial Accounting.

Experience

Customer Service Representative, Intier Automotive, Shreveport, LA July 2003-August

2012

Assembled information panels for three different vehicles. Promoted to Customer Service Department. Packaged,

palletized, and shipped 300 different General Motors service parts every week to 10-15 various General Motors Dealers.

Directly responsible for scheduling shipments for packages under 150 lbs. with FedEx and U.P.S. Shipped other loads

with various trucking carriers using Radio Frequency Identification chips for tracking shipments. Created Bill of Laden’s

for payable accounts, vendors and inventory control purposes. Audited the Service Department. Sent copies of Bill of

Laden’s to vendors. Organized parts around the plant. Inspected parts for quality control.

EDR Associate, Boomtown Casino, Shreveport, LA December 2002-

May 2003

Maintained cleanliness of the employee break room. Prepped the kitchen area each morning to ensure success for the next

shift. Washed all dishes and trays used by employees.

Packager, Paramount Temp Service, Memphis, TN May 2002-

November 2002

Packaged and palletized 600 different parts per day during 12 hour shifts. Responsible for shipping products to

20 different vendors.

Machine Operator, Jabil Circuit, Auburn Hills, MI March 2000-

March 2002

Inspected, assembled, and tested 500 circuit boards per day for General Motors. Became certified in soldering circuit

boards. Promoted to machine operator. Visually inspected evenly solder pasted circuit boards. Monitored the placement of

capacitors and resistors on the circuit board. Responsible for limiting any excess boards.

Welding, Albar Industries, Lapeer, MI October 1996-

November 1999

Operated sanders and buffers. Inspected four different painted parts for highest quality. Responsible for loading and

unloading assembly line. Promoted to Tooling Department. Responsible for designing and welding prototype racks for

parts to be painted.

Assistant Night Stock Manager, Kessels Food Market, Flint, MI July 1992-

August 1996

Began as a Courtesy Clerk and bagged groceries. Promoted to Night Stock Associate and then to Night Stock Assistant

Manager. Responsible for down stacking 10 pallets of inventory and allocating stock in proper shelf spaces of a 12- aisle

store. Ordered necessary inventory for the store. Specialized in ordering promotional sale items weekly. Instituted a back

stock control system to help prevent waste of inventory and increase profit.

Honors

General Motors Reimbursement Program. Mattel Dawson Scholarship Recipient. Dean’s List four semesters.

Chancellor’s List two semesters.

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, QuickBooks, Bookkeeping, RFID, Oracle, Account Management and

Inventory Control. Certified Forklift driver.

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