Customer Service Administrative Assistant

MELISSA BAUMANN

847-***-**** ******@*******.***

SUMMARY

Administrative Support professional with significant progressive experience providing exemplary

service to marketing and sales operations. Demonstrated ability to prioritize, multi-task projects

and meet deadlines in dynamic environments. Key strengths include attention to detail, inventory

management and cost savings. Excellent learning agility, problem solving and communication

skills.

Allstate Insurance Company, Northbrook IL 1985 - May 2013

Business Process Consultant

Responsible for assisting in the management of marketing fulfillment operations at the Allstate

Print and Communications Center (APCC), Allstate’s proprietary print shop.

• Partnered with the technology team to manage Allstate’s proprietary, online collateral ordering

system that Allstate Agents use to order all printed customer communications. -

Managed and maintained 422 items.

- In 2012, 1,160,014 pieces were ordered by 2,862 unique agents.

• Created usage data analysis reports using SAP and Business Objects to demonstrate to

business partners areas in which efficiencies could be gained.

• Determined inventory reorder points of printed marketing materials for Allstate to effectively

manage and balance warehouse capacity and print economies of scale.

• Led weekly project status meetings with cross-functional team members to provide fulfillment

updates and receive project updates to ensure schedules were met on time.

• Managed the entire inventory process of over 400 unique marketing materials annually.

• Partnered with cross functional teams to develop, produce and assemble 16 different kits,

ensuring they have current components, always on the shelf, on time, and within budget.

• Accountable for ensuring that marketing materials were on the shelf and orderable for new

product launches such as RightFit, Protector Series and TotalAccumulator; maintained

marketing materials and kits ensuring current materials were always available.

• Directed the assembly of 150+ mailings to agents, including a yearly mailing to all Premier,

Premier Plus and Hall of Fame agents and a recovery Encompass mailing to a specific group

of Agents.

• Provided excellent customer service to all customers and multiple managers.

• Responded to emails and calls in a professional, polite and timely manner.

• Coordinated and managed training sessions for Agents in various states; reserved conference

rooms and ordered materials for the training classes.

Additional Job Titles: Project Coordinator, Administrative Assistant

TECHNICAL SKILLS: MS Excel, Outlook, PowerPoint, Word; Adobe Professional, Business

Objects, SAP, Visio, Virtual Ticket

EDUCATION: Undergraduate courses: University of Phoenix and William Rainey Harper

College

Contact this candidate