Manager Customer Service

Joyce Matalone

*** *********** **. ******, ** ***34

630-***-****

***********@*****.***

Qualification Summary

As a proven full-time office manager, I am responsible for maintaining, researching and updating patient and

insurance database information where quality and quantity are demanded. As a full-time office manager for a

physical therapy clinic that is also a centralized billing office, I am responsible for billing for 5 independent

physical therapy clinics in Illinois. I maintain full accounts receivable billing responsibility as well as scheduling

patients, training staff and continuously meeting and exceeding monthly collection goals established by our

corporate office.

Employment History

Office Manager, Core Physical Therapy Clinic, Glen Ellyn, IL 2004- Current

Office Manager, Medical Practice of Dr. Jennifer M. Hein, Geneva, IL 1997-2004

Accounts Payable/Accounts Receivable Manager, Fox Valley Physicians, Geneva, IL 1995-1997

Office Manager, Medical Practice of Dr. Bela Jozsi, Geneva, IL 1990-1995

Experience Highlights

• Provided excellent customer service in a medical institution and ensured all patients were well attended

• Managed office operations, work flow, office staff-including recruitment, performance management and

training/development of employees

• Provided support and performed regular QA reviews for client intake, registration and scheduling functions

• Managed client reception and client services coordination

• Maintained and operated the electronic health records and billing system

• Managed facility procedures related to insurance and billing and solved patients’ queries regarding their

insurance renewal and expiry

• In charge of daily, monthly and yearly reports with cash management department for our corporate office

• Responsible for bi-weekly payroll for director and employees

• Trouble-shot questionable insurance claims

• Coordinated hours of nurses, surgical assistants, anesthesiologists, and office staff

• Trained and supervised all office employees

• Ensured office and state compliance standards were met on a continual basis

Core Strengths:

Experienced with Medical Manager Software 99, Raintree System, PTOS (Physical Therapy Office

System), Medical Terminology, Medical billing/reimbursement, Collections, Insurance Health Plans, CPT

Coding, ICD-9 Coding, HCPCS Coding, QuickBooks 2000, Microsoft Word, Excel, and PowerPoint.

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