Administrative Assistant Customer Service
Resume:
Nicole Anderson
Cedar Hill, TX 75104
***********@********.***
Qualifications
*-* *** ** ********** Studies/Case Evaluation & Assessment
Skilled in Counseling Knowledge in Case Manager & Crisis
Intervention
Typing (50 WPM) Community Referral
Microsoft Software Loan Origination Course
Verbal & Organizational Skills
11,000 KSPH Administrative Assistant
AS 4000 Medicaid/Medicare
Billing
Recruitment/Interviewing Skills Knowledge of family Dynamics
Licensed/Certified Therapeutic Foster To Adopt
Education
12/2007- 97 Credit towards Bachelor of Social Work ---University of
Texas at Arlington
1988 John F Kennedy High School
High School Diploma
Professional Experience
12/17/2012 -April /20/2013
Small Business Administration (SBA)
Legal Assistant
Using the Disaster Credit Management (DCMS) I reviewed loan closing
documents which included cover sheet for recording fees, title search, UCC
deeds and mortgages Used DCMS to verify documents requested by the case
manager and attorney. Responsible for mailing loan closing packages to
borrowers, Processing of collateral and EFT disbursements. Review disbursed
loan documents. Handling incoming and outgoing calls to borrower for the
purpose of loan questions. . Credit Report pulled with all bureaus
Equifax, Experian and Transunion of borrower's debts/
05/25/2012- 12/25/2012
Yellow Freight
Casual Clerk(part time)
Track hot shipments, Data Entry of Way Bills, Research bill no freight,
Handle OS& D Freight, Handle Driver Check-In, Email customer service of
Pick up and delivery of freight, Dispatch Delivery Driver, Handle Driver
invoices.
08/01/2011- 11/15/2012
Desoto ISD---PRN
Substitute Teacher
Follow lesson plans left by permanent teacher. Ability to address various
learning styles for students, Ability to create and maintain climate of
respect and fairness for all students, ability to apply appropriate
consequences for inappropriate student behavior. Knowledge of ASEOP.
Flexibility with subject areas.
11/17/2008- 05/17/2011
Jordan Health Care Services
Field Supervisor
Managing and supervising staff. Evaluating Employees, Processing of
payroll responsibilities. Recruit and hire Attendants
Conduct Attendant orientations on Non-RN supervised clients. Supervises
Attendant's work to ensure that client's service plan requirements were
being met, Conduct Attendant performance assessments during visits,
Evaluate client's surroundings for fire and other safety hazards, Monitor
and reports significant changes in client's mental and physical status to
client, Conduct visits with clients to verify client service plan is being
followed, Referred client for skill care services when necessary.
Responsible to provide supervision for assigned shifts; ensures the safety
of attendants and clients
and ensures compliance with established policies and procedures by assigned
employees; Supervises all shift; schedules daily assignments; and conducts
briefing of subordinates related to incidents on information relevant for
shift effectiveness, Oversees disciplinary activities and investigations,
Obtains identifying information, determines if the report meets intake
requirements; determines the current status of the child to evaluate extent
of danger/risk; determines priority level of the report; prepares
complaint/referral to adult protective services .Conducts investigations
of allegations of abuse and/or neglect of adults. Manages routine or
specialized investigations.
Carries a caseload of selected complex cases in which abuse and/or neglect
has been validated requiring highly specialized diagnosis, assessment,
intervention techniques and complex service plans.
Evaluates and provides those services required for the adult's immediate
safety. Provides those immediate services required during the investigative
process and makes appropriate referral to family services or community
resources
01/2007-08/2007
S.A.V.E. (Student and Volunteer Efforts) affiliated with Child Protective
Services
Internship
Intern was responsible for home assessments, connecting client with
resources available in their communities, and attend Court Hearings of
Removals/Termination Rights. Knowledge of and adheres to Social Work Code
of Ethics. Provided feedback to various staff members on effective
investigation/observation, and investigated cases that were of a high
profile or high-risk nature due to alleged criminal acts. Accompany
workers on investigations and be available to provide information on
criminal statutes and law enforcement procedures. Dealing with verbal abuse
by client's that was angry and upset who did not accept my presence in
their life. Discuss matters of human sexuality and sexual exploitation of
children in a direct and objective manner. Facilitate placement of
children for foster and adoptive homes, Facilitate Counseling and Group
Sessions, .Interact objectively with "caretakers" who have abused children
in their care, Work as part of a team, which involved helping with crisis
situations relating to other caseworkers' assignments as well as following
the directions of the courts and agency, Educated clients in order to
change previous behavior that led to child abuse. Work under constant time
pressure created by the nature and volume of the cases, prioritize efforts
and work flexible work hours, .Maintain a balance of objectivity and
empathic understanding in dealing with families living in stressful and
crisis situations.
05/2006 - 11/2006-Office Team
Administrative Assistant
Plan and organize management and community meetings, Manage and monitor
communications including -screen, mail, phone and electronic
correspondence, Prepare reports and produce routine letters, memos, forms,
emails and other such documents, Create and maintain an accurate filing
system (both electronic and paper documents) for department files,
including confidential documents, Ordering supplies, creating purchase
requisitions and check requests .
02/2006- May 2006 Cedar Hill ISD - Dallas, TX
Substitute Teacher
Duties include student advising, attendance tracking, assisted students
with coordination of school work material, Processed assessment
documentations of student's behavior
Taught in early childhood/Elementary, Junior High / High School
05/2001 - 07/2005 Texas Department of Health & Human Services
Caseworker III
Established and built supportive and nurturing relationships with clients
and families, Provided social service assistant to various family members
of domestic violence, Conducted intake assessments and formulates in plans,
Maintained different cases in accordance with Federal guidelines, Made
treatment referrals and monitored client treatment programs accordance to
Health and Human Services compliance guidelines
Promoted self-sufficiency and motivation through counseling and assessments
of needs, Determined eligibility for temporary Needy Families/Food Stamps,
Medicaid, Knowledge of Title IV Reimbursement, Home visits to evaluate
clients and identify problems, Performed social services work to include
obtaining information, analyzing client's needs, Duties include intake of
assessment, Experience with dealing with ex-offenders
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