Customer Service Security
Resume:
YORDANKA PEREZ
Miami, FL *****
Phone: 786-***-****
***********@*****.***
Objective
-To obtain employment which will utilize my skills/experience and promote growth within
my career.
Ability Summary
-Knowledgeable about Microsoft Word, PowerPoint, Outlook, and Excel.
-Typing Skills.
-Bilingual-Fluent in both English and Spanish.
-Able to make difficult decisions in stressful situations.
-Very well organized and able to meet deadlines.
-Self-Motivated and confident in making independent decisions.
-Proven skills in persevering to solve customer problems.
-Personable and persuasive in communicating creatively with thousands of customers
from all cultures and economic levels.
-Successful in learning and comprehending new systems and methods.
-Project oriented, sticking to a task until completed.
Employment History
Front End Cashier
03/2013 – 06/2013 Burlington Coat Factory Indianapolis,
IN
-Receive and disburse money in establishments other than financial institutions.
-Usually involves use of electronic scanners, cash registers, or related equipment.
-Often involved in processing credit or debit card transactions and validating checks.
-Courteously greet customers, assist customers with purchases, and resolve customer
needs using professionalism and sensitivity.
-Operate cash register, receive and dispense correct change.
-General housekeeping duties is also performed.
-Stock Merchandise and refill coolers.
-Page other associates or supervisors when help is needed at the front.
-Answer customer calls, assist customers with their questions, and transfer calls to any
other departments.
-Assist customers with layaway plans.
-Exchange or return customers merchandise.
-Recover the store at the end of business day, and put go-backs back in its queuing
aisles.
Cashier, Customer Service
06/2011 - 09/2011 Navarro Discount Pharmacy Miami, FL
-Receive and disburse money in establishments other than financial institutions.
-Usually involves use of electronic scanners, cash registers, or related equipment.
-Often involved in processing credit or debit card transactions and validating checks.
-Courteously greet customers, assist customers with purchases, and resolve customer
needs using professionalism and sensitivity.
-Operate cash register, receive and dispense correct change.
-General housekeeping duties is also performed.
-Exchange or return customers merchandise.
-Assist customers with utility bills, phone cards, and lottery sales.
-Recover the store at the end of business day, and put go-backs back in its queuing
aisles.
-Page other associates or supervisors when help is needed at the front.
-Answer phone calls, and assist customers with any questions.
Security Officer
04/2011 - 06/2011 Platinum Group Security Deerfield Beach, FL
-Patrolled industrial and commercial premises to prevent and detect signs of intrusion
and ensure security of doors, windows, and gates.
-Answered alarms and investigated disturbances. Monitored and authorized entrance
and departure of employees, visitors, and other persons to guard against theft and
maintain security of premises.
-Responsibilities include: writing reports of daily activities and irregularities, such as
equipment or property damage, theft, presence of unauthorized persons, or unusual
occurrences, calling police or fire departments in cases of emergency, such as fire or
presence of unauthorized persons, circulating among visitors, patrons, and employees
to preserve order and protect property, answering telephone calls to take messages,
answering questions, and providing information during non-business hours or when
switchboard is closed.
-Warned persons of rule infractions or violations, and apprehended or evicted violators
from premises, using force when necessary.
-Operated detecting devices to screen individuals and prevent passage of prohibited
articles into restricted areas.
-Escorted motor vehicle to transport individuals to specified locations and provided
personal protection.
Security Officer
10/2010 - 04/2011 Doral Security Patrol Inc. Doral, FL
-Patrolled industrial and commercial premises to prevent and detect signs of intrusion
and ensure security of doors, windows, and gates.
-Answered alarms and investigated disturbances. Monitored and authorized entrance
and departure of employees, visitors, and other persons to guard against theft and
maintain security of premises.
-Responsibilities include: writing reports of daily activities and irregularities, such as
equipment or property damage, theft, presence of unauthorized persons, or unusual
occurrences, calling police or fire departments in cases of emergency, such as fire or
presence of unauthorized persons, circulating among visitors, patrons, and employees
to preserve order and protect property, answering telephone calls to take messages,
answering questions, and providing information during non-business hours or when
switchboard is closed.
-Warned persons of rule infractions or violations, and apprehended or evicted violators
from premises, using force when necessary.
-Operated detecting devices to screen individuals and prevent passage of prohibited
articles into restricted areas.
-Escorted motor vehicle to transport individuals to specified locations and provided
personal protection.
Assistant Manager
10/2008 - 08/2010 Family Dollar Store Miami, FL
-Directly supervise sales workers in a retail establishment or department.
-Duties may include management functions, such as purchasing, budgeting, accounting,
and personnel work, in addition to supervisory.
-Customer Service, help out in the front whenever needed.
-Also stock merchandise additional housekeeping is also performed.
-Courteously greet customers, assist customers with purchases, and resolve customer
needs using professionalism and sensitivity.
-Operate cash register, receive and dispense correct change, and properly balance out
cash register.
-Provide highly effective training of new employees.
Security officer
04/2008 - 09/2008 Platinum Group Security Deerfield Beach, FL
-Patrolled industrial and commercial premises to prevent and detect signs of intrusion
and ensure security of doors, windows, and gates.
-Answered alarms and investigated disturbances. Monitored and authorized entrance
and departure of employees, visitors, and other persons to guard against theft and
maintain security of premises.
-Responsibilities include: writing reports of daily activities and irregularities, such as
equipment or property damage, theft, presence of unauthorized persons, or unusual
occurrences, calling police or fire departments in cases of emergency, such as fire or
presence of unauthorized persons, circulating among visitors, patrons, and employees
to preserve order and protect property, answering telephone calls to take messages,
answering questions, and providing information during non-business hours or when
switchboard is closed.
-Warned persons of rule infractions or violations, and apprehended or evicted violators
from premises, using force when necessary.
-Operated detecting devices to screen individuals and prevent passage of prohibited
articles into restricted areas.
-Escorted motor vehicle to transport individuals to specified locations and provided
personal protection.
Cashier
12/2007 - 04/2008 Pretzel Twister Miami, FL
-Receive and disburse money in establishments other than financial institutions.
-Usually involves the use of electronic scanners, cash registers, or related equipment.
-Often involved in processing credit or debit card transactions, and validating checks.
-Courteously greet customers, assist customers with purchases, and resolve customer
needs using professionalism and sensitivity.
-Operate cash register, receive and dispense correct change.
-General housekeeping duties is also performed.
Education and Training
Completion Date Issuing Institution Qualification Course of Study
05/31/2011 American Academy High High School High school
School Diploma diploma
Additional Information
-Committed to Customer Service satisfaction.
-Reliable, detail orientated team player.
-Professional integrity, strong moral courage and honesty.
-Responsible person and also a fast learner.
-Capable of handling multiple tasks at once.
Detailed References
Aalphisa Singleton, Supervisor
Platinum Group Security
665 SE Federal Highway
Deerfield Beach, FL 33441
Business reference known for 2 year(s).
Jasmine Rodriguez, Store Manager
Family Dollar Store
3311 NW 17ave
Miami, FL 33135
Business reference known for 2 year(s).
Contact this candidate