Sales Customer
Resume:
Rebecca J. Little
Hickman, CA *5323
Cell: 408-***-****
*********@*********.***
CAREER OBJECTIVE:
Seeking a position, which would effectively utilize and advance my computer
and administrative skills
EXPERIENCE HIGHLIGHTS:
Lead, Maintenance Contract Administrator (1997-1999, 2006-2013)
Maintained Warranty and Maintenance Contracts for Siemens Regional and
National Enterprise accounts.
Supervised and trained 11 Maintenance Contract Administrators residing on
site and remotely for Siemens customer base throughout the nation.
Remotely polled inventory of our customer telephone switches for accuracy
in Siemens databases and external customer billings. Responsible for
internal and external customer call activity for discussion of billing
issues from maintenance invoicing. Worked with and developed quotes for
backend support to Partners and Vendors. Defined internal processes and
procedures for new ventures with Siemens vendors in networking and video
equipment pertaining to maintenance.
Accomplishments include:
. Trained remote employees utilizing Networking tools, provided by Siemens,
for more efficient contract processing
. Improved existing processes and procedures to provide World-Class
standards
. Ensured annual renewals to be in effect 90 days prior to expiration for
all Siemens customers
. Successfully piloted and implemented the Telecommuting efforts for
Maintenance Contract Administrators.
. Received cash bonus for exceeding company standards
Manager, Contracts Administration (2000 - 2005)
Made decisions related to ensure compliance with Corporate Governance
policies while keeping business goals paramount. Communicated and
maintained company objectives and focused Customer Administration Team
(CAT) members on results that achieved these objectives, Utilized coaching
skills to upgrade and improve CAT member's ability to address challenges
with solutions that keep the customer's and company's objectives in
balance. Built team skills by requiring consistency across teams, knowledge
sharing, and constant internal communications. Fostered the importance of
understanding the internal customer. Encouraged/required interaction with
customers on a regular basis. Participate in meetings (i.e WIP meetings,
regional A/R reviews) as well as continued and active participate in SAP
project teams.
Strong knowledge of company policies and practices that relate to:
- Logging New Business
- Contracts; Sales & Services
- Accounts Receivable
Accomplishments include:
. Logged 100% sales contracts, orders, and ICO's for assigned regions.
(approx. 200 to 270 loggings per month ).
. Renewed 100% "evergreen" maintenance service contracts for assigned
regions within companies 60 days in advance target (approx. 1335 per
quarter)
. Collected Accounts Receivable (AR) for new sales for assigned regions and
base for assigned accounts, which accounted for 25%-28% of the total
company AR. Achieved >30 day delinquency below company target of 20%.
Achieved >90 day delinquency below company target of 7% for fiscal year
end
. Successfully implemented processes and procedures to reduce unrelated
cash by fiscal year end
. Received cash bonus awards for exceeding company EBIT
Senior Accounts Receivable Representative (1992 to 1997)
Maintained customer satisfaction, externally and internally, by resolving
accounts receivable billing issues and/or billing discrepancies in a timely
manner. Additional responsibilities included taking inbound customer call
activity and providing outbound collection calls, to identify, track, and
escalate customer disputes while expediting internal company procedures.
Processed Customer Advisory Notices (CAN's), Credit Memo's, and Accounts
Receivable File Adjustment's (ARFAT's), to the proper internal departments.
Analysis accounts to determining if an account needs to be placed on
credit hold and/or sent to an outside collection agency.
Accomplishments include:
Trained new employees in a high turn around position in system applications
and department procedures.
Awarded cash bonuses and employee of the month plaques for accomplishments
made by either exceeding targets or for the extra efforts made to enhance
procedures.
Identified and brought forth procedure changes and data enhancements to
accomplish World-Class standards.
Continuously reduced the >90 delinquency to the company's target of 8% 6
of the 8 branches handled throughout the Nation.
EDUCATION:
General Education,
San Jose City and Evergreen Valley Colleges, San Jose, CA
High School Graduate
ADDITIONAL TRAINING:
Outlook SAP America Software
Forklift Training (Previous Licensed Driver) Microsoft (Excel,
Word, PowerPoint)
Intermediate Excel Heartmath (Stress Management)
Advanced Data Network (Key User) Lotus 1-2-3
Communication Courses Integrated Voice Response
Truck Driving Course (5 ton) CD ROM
Radio Operations Windows XP
Team Building Courses Automated Call Distribution
Alcom Fax Time Management (Franklin/Covey)
Planning and Forecasting (American Productivity and Inventory Control
Society/APICS)
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