Customer Service Representative

ELIZABETH HILL

*** ** ******* ******

Rosedale, NY 11422

Home: 347-***-****

Cell: 347-***-****

E mail: ****************@*****.***

OBJECTIVE

• Obtain a business analyst position with a global and dynamic financial services organization that will provide

an opportunity to apply process improvement methods and relationship development with business partners

and customers to achieve the firm’s goals

PROFILE

• 29 years of financial services experience working on five different teams at two brokerage firms, all in the areas

of Back Office Operations for Mutual Funds, Alternative Investments and

• Known as a team player by peers and management teams, because of my ability to prioritize work and daily

tasks, my positive attitude and ability to learn a new system or procedure quickly

• Proficient in MS Office (Outlook, Word, Excel, Access & PowerPoint)

PROFESSIONAL EXPERIENCE

FIDELITY INVESTMENTS JERSEY

CITY, N.J.

Jan 2013 to April 2013

Service Analyst Tax Services Department

• Handle heavy phone value from (CSM) Client Service Managers, Business Associates and clients.

• Research and provide clients with information on their reportable tax statements and other documents.

• Provide updated information on various transactions in the client’s broker dealer accounts. Example: Cost

Basis, Versus Purchases, Wash Sales, Withholding and fees.

NEW YORK, N.Y.

May 2000 to May 2012

Senior Associate – Asset Servicing, OSG Mutual Fund Reconciliation

• Validate data feeds and inputs are timely and accurate to perform daily reconciliation

• Manually update Fund Transaction records

• Research causes of position differences between Networked Matrix Level 3 Fund customer accounts at the

Mutual Fund Company against Fidelity’s brokerage system

• Perform daily procedures to complete the Reconciliation requirements for three separate platforms: 1)

Networking 2) Omnibus (non Sub accounted) and 3) Sub Accounted (SuRPAS)

• Provide detailed explanations to business units on causes of breaks for Trading, Corrections, Transfer of

Assets, Dividends and Corporate Actions

• Chosen to support Omnibus conversions to analyze & validate accuracy of data mapping for 10 events

processed in 2011

• Identified opportunities to automate the identification and allocation of breaks to reduce manual processing

• Build strong relationship and contacts with Mutual Fund representatives in the Back Office

• Team lead to monitor risk control reports, identify abnormal spikes in volumes and market values and escalate

to both managers, peers and internal business partners

April 1996 to May 2000

Service Representative Alternative Investments (formerly known as “Limited Partnerships”)

• Managed new Transfer Of Asset paperwork/requests & processed ACAT and Non ACAT Transfers

• Worked with Relationship Managers for both Institutional and Correspondent clients to ensure client’s

positions were updated in an accurate and timely manner

• Researched & resolved lost certificates

• Responsible for providing daily updates on any escalated items & weekly reports to management

SMITH BARNEY/ SHEARSON NEW YORK, N.Y.

March 1987 to March 1996

Senior Service Representative – Limited Partnerships

• Transfer of Asset processing – entailing reviewing paperwork for accuracy, documentation, providing statuses

and booking to client’s accounts in a timely and accurate fashion

• Performed daily reconciliation for Omnibus accounts – Researched, documented and escalated

Discrepancies to management & peers based on market value risk parameters

• Processed dividend distributions

• Performed money movement tasks

• Built and maintained effective relationships with other LP firms and Banks to ensure the security & timely

delivery of wires and check deposits

• Responded and handled customer service inquiries on the phone

• Managed the department’s Weekly Flexible Hours calendar and schedule

December 1983 to March 1987

Service Representative – Account Processing Department

• Typed forms and letters for other business units and management

• Relayed wire messages to internal business units, such as Institutional & Correspondent

EDUCATION

NAACP Business Training School – January 1983 to March 1983 Jamaica, New York

Opportunities Institutional Careers (OIC) Business School – June 1982 to December 1982

• Received training for clerical duties, word processing and general skills required for entry level employment

Contact this candidate