Customer Service High School

Quiana Henderson

*****************@*****.***

*** ****** ****** ********, ** 43205 614-***-****

WAREHOUSE ASSOCIATE

Hardworking, client-centered individual dedicated to providing excellent customer service. Possess good communication

skills and enjoys dealing with merchandising products, processing or picking. Able to receive and convey information

effectively to get the job successfully completed in a timely manner. Able to work effectively with little supervision.

• Accurately entering data • MS Office - Word and Excel

• Maintained customer information records • Organized product to be stocked and distributed

• Customer service • Able to maintain and organize flies

● Able to operate RF scanner • Able to operate various office equipment

BACKGROUND EXPERIENCE

CPOConnect Call Center Columbus, Ohio 4/2013 - Present

Community Properties of Ohio (CPO)

Trainee

● Conducts telephone inquiries to residents in a professional courteous manners

● Documents customer satisfaction for maintenance service to improve the operations and quality of service of the

Maintenance Department.

● Thorough knowledge of maintenance work order procedures and call distribution process

● Provide excellent customer using proper telephone etiquette

● Performs administrative functions such as computer usage for data entry, word processing and updating records

and spreadsheets.

Temporary Employment

DSW Warehouse/Abacus Corporation Groveport, Ohio 2/2012-4/2012

● Organized and processed all new merchandise and prepared items for sale

● Accurately entered data into computer system to update and record information

● Prepared items in an organized manner to be stocked and distributed

JCP Warehouse/Spherion Staffing Columbus, Ohio 7/2011-12/2011

• Picked merchandise properly and maintained a clean work area

• Made sure all merchandise was picked accurately

4/2009 – 10/2010

Saturday’s Family Hair Care Columbus, Ohio

Hairstylist

• Performed multi-tasking operations in a retail hair care setting

• Provided excellent customer service and maintained accurate client records

• Operated cash register and successfully balance closing cost

EDUCATION

Eastland Career Center-Vocational School Columbus, OH Graduated 2008

Licensed Cosmetologist

Hamilton Township High School Columbus, OH Graduated 2008

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