Customer Service Technician

Moath Zuabi

*** ****** **. **********, ** ***** H: 603-***-**** C: 603-***-****

*****.*****@*****.***

Professional Experience

Walmart DC

Shipping Loader

Raymond,NH USA

Marrch 2013- Present

.Maintain Fright Flow.

.Loading fright into Trailers.

.Preparing trailers to be shipped.

Extensya

Customer Service Representative.

Amman, Jordan

May 2012- October 2012

. Booking Reservation for international airline using Amadeus software.

. Taking calls from clients regarding their existing reservations.

.Working with supervisors and managers to solve client reservation issues.

General Computers and Electronics

IT Helpdesk / Desktop support Technician.

Amman, Jordan

June 2010-June 2011

. Installing HDDs, RAMs, Graphic Cards and more in new computers for

clients.

. Installing Windows OS XP, VISTA and Server 2008 R2.

. Troubleshooting Windows XP, VISTA and Windows 7.

. Installing MS Office, Antivirus software.

. Troubleshooting and upgrading client desktops and laptops.

. Resolution of installation, driver, and graphical issues, leading to

increased performance and stability.

Ministry of Information and Communications Technology

IT Helpdesk Technician Intern.

Amman, Jordan

May 2008-September 2008

. Installing HDDs, RAMs, Graphic Cards and more in new computers for

clients.

. Installing Windows OS XP, VISTA and Server 2008 R2.

. Troubleshooting Windows XP, VISTA and Windows 7.

. Installing MS Office, Antivirus software.

. Troubleshooting and upgrading client desktops and laptops.

. Resolution of installation, driver, and graphical issues, leading to

increased performance and stability.

Skills

Operating Environments:

.Windows XP, Vista and 7

Software:

.Amadeus

. MS Office

. MS Project

. Avaya

Certifications:

. Certified Cisco Network Association(CCNA)

. Certified Cisco Network Professional Routing(CCNP)

. CompTIA A+ Hardware and Software

Additional Skills:

. University graduate offering a strong academic background in computer

science combined with excellent internship experience as an IT Technician.

. Recognized for technical troubleshooting skills used to rapidly and cost-

effectively resolve challenging technical issues.

. Quick to learn and master new technology; equally successful in both team

and self-directed settings; and proficient in a range of computer systems

and tools.

. Proven ability to multi-task, problem solves, provide excellent customer

service, and build client relations

. Strong interpersonal, verbal and written communication skills.

. Ability to lift up to 80lb.

. Working under very high pressure environments and standing for long

hours.

. Bilingual: Fluent reading, writing, and speaking ability in English and

Arabic.

. Legally authorized to work in the U.S. without sponsorship

Education:

B.S. in Computer Science, Applied Science University,

Amman, Jordan

January 2010

Activities:

Organized student council elections for freshman and sophomore classes.

Contact this candidate