Customer Service Representative

K a ressa Johnson

**** ***** ** • A ugusta,Georgia,30906

803-***-**** • k **************@**.***

S U M MARY OF QUAL I F ICAT IONS

I have 10 years of customer service experience, as an Employee Service Representative

I I I and an Employee Service Representative I in a payroll/ HR setting. Also, as an

A dministrative Assistant in industries including Insurance Agents, Brokers, as well as

Service and Administration of Economic Programs.

Most recently, I have been working as an Employee Service Representative I I I at ADP

f rom February 2012 in which t ime I obtained my FPC. After 18 months in my position

as an ESR I, I was promoted to an ESR I I I.

I have utilized systems such as Enterprise, Etime, Payroll Work Center, Authoria,

S iebel CRM, Whitney, Payforce, RSVP, Etime, Peoplesoft, and SAP. I also utilize

p rograms such as Excel, Word, Lync, Outlook, Power Point, and Avaya.

I have studied Information Technology Visual Communications at University of Phoenix

and have studied Business Administration at University of Phoenix.

P ROFESSIONAL WORK OF EXPER I E NCE

ADP, Augusta, Georgia

February 2012-Present

E mployee Service Representative I I I

Quali ty Assurance Top Achievement

APA Fundamentals of Payroll Certification

C ross Trained for Benefits during Annual Enrollment

ADP, Augusta, Georgia August 2010-

February 2012

E mployee Service Representative I

NASC Star Associate

I nformation Security Training

Quali ty Assurance Top Achievement

I deas Commit tee

K nowledge Base Updates

U S Census Bureau, Augusta, Georgia April

2010-July 2010

A dministrative Assistant

Recognition by Supervisor for highest number of completed time sheet batches without

e rrors in record setting time frame.

Sears Holdings, Augusta, Georgia April

2010-July 2010

Customer Service Cashier

Recognition for exceeding credit card sales

Self, Augusta, Georgia January

2008-April 2011

Home Healthcare Provider

Recognized at Memorial for patient

D ial America Telemarketing llc, North Augusta, South Carolina May

2006-May 2007

Telemarketing Sales Rep

Recognition by Quali ty Dept for proper disclosure of sales

Recognition for top seller

S itel Corporation, Augusta, Georgia September 2003-

March 2005

Customer Service Rep (Tech support)

Several Customer Appreciation Acknowledgements

E D UCAT ION

U niversity of Phoenix A ugusta, Georgia

A pril 2011

I nformation Technology Visual Communications Associates degree or equivalent

U niversity of Phoenix A ugusta, Georgia

December 2013

B usiness Administration B achelors degree or equivalent

A DD I T IONAL I N FOR MAT ION AND SK I L LS

Certifications: Fundamentals of Payroll Certification (American Payroll Association)

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