Customer Service Administrative Assistant
Resume:
Bibi W. Hanif
** ***** ******, *** **** Park, NY 11040
*******@*****.***
Education
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J. Sargeant Reynolds Community College January 2012
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Medical Lab Tech
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New York City College of Technology September 2003
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Business Management
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Brooklyn, NY
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Richmond Hill High School June 2001
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High School Diploma
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Travel and Tourism Certificate
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Queens, NY
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Skills
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Type 65 WPM
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Proficiency of all Microsoft Office
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Lotus Notes proficient
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Business Management System
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Experience
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KOHL’S November 2010-May 2011
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Cashier/Cash Office
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Helping Customers by checking their products out at a steady manner
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Assisting customer with a product that they need
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Counting draw at end of day
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Folding section that needs to be cleaned up
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Preparing cash register with starting money and balancing cashieir’s draws
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Counting money for deposit to bank and totals receipts
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TNT USA, INC October 2007-August 2009
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Import Specialist/Billing Agent
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Contact customer for additional information pertaining to Customs Release
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Updating Track and Trace for online tracking using consignee airway bill
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Answer customer calls and questions regarding packages using AMS
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Manifest- create folders/assign file numbers; print documents; print manifest; put folders together
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Caging- look up accounts; review files to see what information is missing and what is needed for clearance; update
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files to customer service/broker turn over desk/entry bin
Handling TNT Major Account ( Perkin Elmer); sending monthly CD with all entries and clearance for that month
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Duty Billing Payment/TNT Statement to Customs using ABI
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Cargo Airport Services
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Lead /Lan Chile Airline May 2007-October 2007
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Contacting customer’s for document pick up
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Answering customer service phone calls regarding release of shipments
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Preparing mornings import flight and transfers of cargo
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Passing and failing of Dangerous Goods items
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Tender Loving Care April 2005-March 2007
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Administrative Assistant/Legal Department
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Developing PowerPoint presentations, Word Documents, Excel spreadsheets, Lotus Notes
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Managing Calendars for Vice President
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Handling inbound and outbound calls
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Data Entry
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