HEATHER L. MUNSELL

*** ********* ******

Wadsworth, OH 44281

ab9dx2@r.postjobfree.com 614-***-**** (Cell)

CAREER PROFILE

Performance-driven operations and production manager with highly accomplished

record in designing and implementing multiple initiatives and process improvements in

diverse organizational settings. Proactive problem solving combined with strategic

vision for change that delivers quality on time and within budget for profitable

conclusions. Keen analytic aptitude and business acumen for overcoming obstacles to

quickly align operations with objectives. Strong persuasive communicator, adept in

cultivating relationships at all levels, with dedication to excellent customer service.

AREAS OF EFFECTIVENESS

• •

Multisite Management Budget Administration & Management

• •

Vendor & Bid Management Purchasing & Inventory Procedures

• &•

Contract Development Internal Systems & Controls

•

Negotiations Staff Development

• Operations &•

Analysis Team Building

•

Process Redesign Customer Service

CAREER PROGRESSION

TODCO Marion, OH 2011 to 2013

Operations Manager, Division of Overhead Door

Managed three shifts Union manufacturing operations in a 60,000 square foot facility.

Responsible for daily manufacturing needs including inventory needs, capital equipment

evaluations and managing Union and Company discussions. Direct supervision for Six

Production Supervisors, Data Auditor and Master Scheduler

• Participated in Union Contract Negotiations for a three year agreement

• Oversaw transition of After Market Parts from Upper Sandusky facility to Marion

• Oversaw transition of Swing Door Manufacturing from Upper Sandusky facility to Marion

• Responsible for OSHA and Safety Compliance

• Managed labor and cost variances according to P&L

MedVet Medical and Cancers for Pets Worthington, OH 2002 to

2011

Director of Operations

Orchestrate change and growth for two pet health care units; a 60,000 square foot facility in

Columbus and 6,000 square foot facility in Cincinnati. Oversaw and managed all aspects of

day-to-day operations for two facilities, including budget accountability. Support 13 business

units in fulfilling facility, purchasing, and capital equipment requirements. Liaise and promote

relations with external referring partners. Lead, develop, and evaluate environmental and

purchasing staff of ten in negotiating and controlling bid processes with contractors and

vendors. Administer $5M inventory, tracking and reporting monthly on purchasing activity and

pharmaceutical and hospital supply levels. Compile data and collaborate with financial

leadership on cost containment to meet all budget targets. Review performance reports and

create strategies for improvement.

HEATHER L. MUNSELL Page Two

• Spearheaded $1.5M construction project, from design through to completion, for

addition to facility.

• Managed daily facility needs on both campuses including mechanicals, construction

projects and upkeep

• Liaison with local government for community projects and building code provisions

• Cut supply expenses by 12% and equipment repair expense by 10% in 2009 by

driving implementation of rigorous inventory process controls and procedures.

• Charged with management of customer service team of 25 for two years during

transition and reorganization of company structure.

• Served as member of the Board Management Committee and Co-Chair of Pharmacy

Committee to oversee operations and business activities.

Metatec International Dublin, OH 1999 to 2002

Analyst, Business Services

Enhanced account profitability for creator, manufacturer, and distributor of CD and DVD titles

offering disc mastering and graphic design through replicating, packaging, and distribution.

Provided leadership and analysis to improve business operations, account management

systems, and overall profitability. Oversaw bidding projects and client accounts, including

contracts and pricing. Collaborated with sales and customer service team throughout proposal

development. Audited customer invoicing to ensure accuracy. Managed sourcing and cost

matrices for customer graphics and packaging, interfacing with customer service on logistics

and price of procured supplies. Compiled and prepared monthly reports on cost and price for

all production materials.

• Streamlined processes for account setup and created new work flow process to facilitate

robust account management and reporting while serving as Co-Leader on account

profitability task force.

Bigmar Pharmaceuticals Johnstown, OH 1996 to 1999

Regulatory Specialist

Championed operations compliance to advance new products for startup manufacturer of

generic pharmaceutical oncology products and intravenous infusion solutions. Directed and

implemented operational procedures across domestic and international facilities to ensure

standardized manufacturing and process controls. Liaised with the Food and Drug

Administration (FDA) and other regulatory bodies on compliance issues.

• Successfully filed and gained FDA approval for seven abbreviated new drug

applications (ANDA) and three suitability petitions.

EDUCATION

M.B.A. Franklin University; Columbus, OH; 2009

B.S.B.A. Marketing; Franklin University, Columbus, OH; 2004

Business of People Leadership Training; 2009

AFFILIATIONS

The Association for Operations Management – Member

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