Customer Service Representative

ADEBOLA ADEOSO

** ******** *****, ****** ******, NY 10303

718-***-**** • ******.******@*****.*** • LinkedIn

Permanent Work Authorization • No Sponsorship Required

PROFESSIONAL SUMMARY

Competent and creative Master of Science student in Information Systems with a proven track record of superior

problem solving skills and experience in business process Improvement. Strategic thinker recognized for team

leadership, customer relationship building, logistics and project management skills.

Skills & Pertinent Coursework

Skills: Proficient in Microsoft Excel /Access / Word / Power Point, Customer Service, SQL, Database

Management Systems, Logistics, Operations Management and Project Management.

Coursework: Systems Analysis and Design, Database Programming, Business Intelligence, Human Resources

Management, E-commerce Strategies, Organizational Strategy, Financial Accounting, Econometrics, Operations

Research, Statistics.

EDUCATION

M.Sc. Information Systems 9/2011 -12 /2013

Pace University, New York, New York, USA

B.Sc., Economics 10/2003 - 7/2007

Covenant University, Ota, Nigeria

• Equivalent to a U.S. Bachelor of Economics from an accredited institution, according to

World Education Services (NYC), 3/2010. Evaluation is available upon request.

PROFESSIONAL EXPERIENCE

Administrative Support Assistant 07/2012 - 03/2013

Standard Chartered Bank, Newark, New Jersey.

• Assisted with the Financial Control System monthly process.

• Assisted with the monthly Key Risk Indicators process and risk reporting.

• Performed the Financial Control Unit’s related Key Control Standard Assessment checks in Optial.

• Assisted with maintenance of the Business Continuity Plan, Call Tree, staff tracker and technology

inventory tracker.

• Became a critical resource within the tax team by providing seamless support and assisting with pipeline

and adhocs project.

• Maintained e-Procurement in People Soft by raising and processing invoice requisitions. Also ensured

that the vendors’ invoices were accurate and paid in a timely manner.

• Monitored Finance e-Learning progress and weekly movement reports.

• Provided seamless support to the Chief Financial Officer as required. Also responsible for processing T

and E reports for unit heads.

• Processed RMS requests and IT Problem tickets.

Finance Administrative Assistant 11/2008 - 5/2009

Copa Cabana Homes, Abuja, Nigeria

Real estate Company situated in the capital of Nigeria with a reputation for excellence in the construction, sale

and maintenance of stylish and affordable homes.

• Maintained accounts, budgets, processed check, and cash payments through various accounts.

• Trained as a secondary customer service representative, proving teller support during breaks & other

absences.

• Recognized for competent interaction with high volume of customers per day (30-35),

• Informed customers about affordable homes for sale by the company.

Consumer Banking Officer 10/2007 - 10/2008

Intercontinental Bank Plc. Lagos, Nigeria

A leading bank in Nigeria with over 350 branches an overseas branch in the United Kingdom. A leader in the e-

commerce sector in Nigeria with total staff of about 10,000 and annual revenue of $1B

• Managed customer accounts, ensured accurate customer records.

• Increased cash flow by $ 5 million and reduced outstanding receivables from 40 to 15 days.

• Built strong long lasting relationships with customers through competent, professional customer service

• Expanded customer base by 80 percent through a variety of effective sales techniques

ADDITIONAL EXPERIENCE

Customer Service Representative 8/2009 - 12/2010

Duane Reade Inc, New York, NY, USA

• Provided on average 100 customers with information about products and services daily

• Recorded details of inquiries, comments and complaints which helped the company to attain the highest

customer service ratings (as determined by external auditors), earning 100% marks in all categories

including communication skills, listening skills, problem resolution, and politeness

• Directed requests and unresolved issues to the appropriate staff, as needed.

PROFESSIONAL ASSOCIATIONS

Project Management Institute (PMI), member since 2012.

Information Systems Audit and Control Association (ISACA), member since 2012.

Nigerian Economics Students Association, member since 2007.

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