Customer Service Manager
Resume:
Sinan Abdul
**** ******* **** ** ***** ***************@*****.***
Columbus, Ohio 43224
PROFESSIONAL PROFILE:
Responsible, personable professional with experience in
office support, interpreting and responding to customer
needs. Outstanding customer service, problem solving and
decision making skills. Thrives working independently as
well as in team environment, dependable, efficient, in
establishing and maintaining strong working relationship
with clients and co-workers at all levels. Certified
Interpreter fluent in English, Arabic
PROFESSINAL EXPERIENCE:
Lead Parcel Assistant
10/2009-Present
FedEx Smart Post
Columbus, Ohio
. Draft coordinated plans with the teams of various units
to support the implementation of the project in a
timely manner.
. Monitor progress on regular basis and give suggestions
to dock manager on timely manner for corrective
actions.
. Support activities of various units of the project so
that activities are implemented in a systematic,
coordinated and sequential manner.
Customer Service Supervisor
08/2010 -02/2013
Ignight Buildings Service Company
Buffalo NY
. Communicated with others in the office to insure
accuracy between shifts.
. Processed schedules for the evening shift.
. Participated in monthly incentive programs
. Possessed excellent customer service skills with the
ability to multi-task
. Conducted briefings and meetings before and after work
sessions
. Monitored the timely performance of the employees
. Perform any other tasks as assigned.
Certification and Accomplishments
OSHA
2011 Buffalo
NY
Dens Award
2011 Buffalo NY
Electrical pallet jack
2010 Columbus OH
Truck Yard
2010 Columbus
OH
Education:
Erie Community College-Associate in Civil Engineering
Buffalo NY
Customer
Service
?
Multi-tasking
?
Team Player
?
Task
Prioritization
?
P O J?J J?J J?J?
J?J J?J J?J x?J?J hone Skills
?
Computer
Proficiency
?
Problem
Solver
?
Goal-Directed
?
Enthusiastic
Efficient
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