Manager Customer Service

James W. Dubanos

*** ****** *** ***** *******, New York 11703

Cell Number 631-***-****

********@*****.***

CAREER SUMMARY

IT Operations Manager with 28 years of IT experience in:

Operations Management

Project Management

UNIX Administration

Media Inventory Management

Objective:

To further my career while I take my leadership skills along with my experience in IT Operations to

bring an organization to the next level of performance. To train personnel to understand and

achieve proficiencies of the work environment while increasing productivity, implementing

methods, policies and procedures throughout the Operations group.

To execute successfully an organization’s service performance levels, heighten productivity in the

most cost efficient way while keeping quality at a superior level and maintaining a system uptime

of 99.999.

PROFESSIONAL EXPERIENCE

IT Operations Manager

SCO Family Of Services

Glen Cove, NY

January 2012 – Present

Manage SCO’s Data Center and all aspects of server and network operations.

Provide daily supervision, delegate work assignments to staff.

Configure networking equipment including but not limited to routers, firewalls, switches and

wireless access points

Administer the e-mail system and all related security gateways and filters.

Manage the data cabling at all SCO locations, recommend and oversee installation of all network

equipment and servers.

Configure and management of mobile network access devices such as but not limited to iPads,

Blackberries and laptops with broadband networking.

Apply software updates and upgrades to all servers.

Manage hardware upgrades and replacements.

Meet Service Level Agreements for network and server uptime.

Establish and enforce data backup and restore policies, insure that data can be safeguarded

and recovered.

Establish and enforce Security Policies.

Assist in the development and testing of Disaster Recovery.

Develop an annual budget for data center and network operations.

United States Postal Service

Islip, NY 11751

May 2008 – December 2011

Promoted To Supervisor January 2011

Duties include:

Running Reports on Mail Volume.

Handle Customer Service Issues.

Assign work load to letter carriers and mail clerks.

Ensuring Letter Carriers leave and return to building on time.

Close out of mail clerks’ money for the day.

Handle bank deposits.

Close out of the Post Office computers for the night.

Handle necessary paperwork for truck maintenance and repairs.

Letter Carrier

May 2008 – January 2011

Temporary position with the U.S. Postal Service.

Duties include:

Sorting and packing the mail.

Delivering letters and packages.

IT Infrastructure Operations Manager

Forest Laboratories

Commack, NY

July 1999 – March 2008

Manage day to day Operations of Data Centers in N.Y. and St. Louis Facilities.

Manage staff of 24 people consisting of Network/Security, UNIX, Win and Oracle/SQL

Administrators and Engineers.

Manage the Operations Financial Budget.

Platforms run on a mixture of IBM AIX, Sun Solaris, Windows, EMC SAN and Cisco Network.

Enterprise consists of SAP Landscape, Documentum, Oracle and Microsoft Exchange.

Work with Engineering to make sure Operations staff is trained on new equipment being moved

into Data Center.

Manage equipment being moved into Data Centers.

Work with different Business Groups to go over new projects, deliverables and Service Level

Agreements.

Work with Support Center on escalating server/network issues.

Prepare reports for Upper management to show server/network performance and show how

issues were resolved.

Review Business groups needs to make sure we have enough staff to meet deadlines.

Interface with Engineering and ensure proper procedures and documentation are in place before

equipment is placed into Data Centers.

Manage physical security and environmental controls of the Data Centers.

Work with Auditors to ensure Operations is in compliance with Sarbanes Oxley and 21 CFR Part

11.

Part of review board for the Change Advisory Board. We review all changes before getting

implemented into Production Environment.

Part of staff that is working toward getting Forest to follow ITIL practices.

UNIX System Administrator

Forest Laboratories

Commack, NY

April 1997 – June 1999

Responsible for setup on Sun Servers/Workstations which include:

Ultra 4000s, Sparc 1000s

Ultra 450s, Ultra 1s & 2s

Ultra 10s and Sparc 20s

Install of Solaris 2.5.2, 2.6 and Solaris 7.

Databases installed on Sun Servers include Informix and Oracle.

Update patches as needed for Sun Servers.

Monitor Sun Servers using netstat, vmstat and iostat.

Domain Manager and Transcend to monitor 3Com switches and routers.

Veritas on A5000 expansion cabinet using mirroring and RAID5 for Informix databases.

Solstice Backup for Sun Servers.

Involved in Security Audit for Forest. This included internal and external penetration testing.

Worked with third party, Riptech, to perform testing.

Setup VPN solution for company using Cisco VPN concentrators and RSA Secure ID

Promoted to MIS Manager, July 1999.

UNIX System Administrator

Columbia House Company

New York, NY

January 1996 – April 1997

Responsible for setting up Sun Servers/Workstations which include:

Sparc 20s, Sparc 1000s, Ultra 4000s

Sparc Storage Arrays 100 & 200

Installation of peripherals for Sun Servers which include:

DLT drives, 8mm tape drives, external and internal disk drives, SCSI boards, memory and

CPU boards.

Database used on Sun Servers is Oracle.

Responsible for installing patches and software upgrades.

Responsible for all system backup of both NT and Sun Servers using Legato.

Maintain/update corporate website www.columbiahouse.com

Setup and maintain external email.

Assisted in installation of Lotus Notes on Window and Macintosh workstations.

UNIX System Administrator

Mint Investment Management Company

Hoboken, NJ

January 1995 – January 1996

Responsible for all system maintenance and support for all corporate and off-site locations.

Responsible for all Sun hardware and software purchases and maintenance contracts.

Environment included 30 Sun Sparc Servers and workstations, 15 PCs connected to network

through Sun PC-NFS 5.1, 10 NCD Xterminals and 5 WYSE terminals.

Database used was Sybase.

Data Vendors: Knight Ridder, Comstock, S&P and Compustat.

UNIX System Administrator

Conway Stores, Inc.

New York, NY

May 1994 – January 1995

Responsible for all system maintenance and support for all corporate and off-site locations.

Setup and maintain user accounts on a UNIX System V base system.

Connections of terminals to LAN.

Setup and network of all IBM 4683 registers.

UNIX System Administrator

Loral Fairchild Systems

Syosset, NY

October 1985 – May 1994

Setup and maintain Sun Sparc 10s, 670MP Sun Server and Sparc Classics

Connect Sun Workstations and PCs to network.

Installation of disk drives, modems, printers and plotters.

Operated and maintained a Computervision distributed processing mainframe system which was

integrated to Sun Environment.

Supported mechanical and electrical designers in all phases of CAD, including part-database

troubleshooting.

Education:

New York Institute Of Technology

Central Islip, New York

Suffolk Technical Institute Of Technology

Bayshore, New York

Foundation Certificate in IT Service Management

CCN Inc

New York, New York

Sun Courses include:

Sun Systems Fault Analysis Workshop

Enterprise System Performance Management

Solaris 2.X System Administration

Solaris System Administration II

Solaris 1.X System Administration

Contact this candidate