Customer Service Manager

Location:

Flushing, NY, 11351

Posted:

June 19, 2013

Contact this candidate

Resume:

Thomas A. Domino

***** ******* ***

Boca Raton, Fl 33428

954-***-****

*********@***.***

OBJECTIVE:

To obtain a challenging position with long-term career

opportunities.

SUMMARY OF QUALIFICATIONS:

. Extensive experience in RETAIL with managerial, merchandising

and customer service expertise.

. Proven skills in problem solving and customer relations.

. Experienced in start-up of a new store for a national retail

chain.

. Extremely reliable, hard working, and honest.

. Successful in mastering skills through hands-on experience.

RELATED EXPERIENCE:

. Supervised 70+ hourly and salaried employees, to include

hiring, coaching and training, delegating work assignments, and following

up.

. Responsible for opening and closing of store, this included

counting out cashiers, running closing reports, securing building and

exterior grounds.

. Assisted customers in determining their needs, analyzed

problems, and selected the proper merchandise and/or product. Special

ordered merchandise and/or product when necessary.

. Dedicated to providing excellent customer service and to

develop a professional working relationship with management, associates and

other merchandising companies to effectively meet company and client

objectives.

. Schedules tasks on weekly basis to meet execution objectives.

. Ensure store operations and processes are executing according

to company SOP

. Create an innovative environment where employees are inspired

to provide customer solutions across the store and share ideas regarding

new ways to do business, gain new customers, improve processes, and create

a more efficient enterprise

. Performs stores/tasks in efficient/cost effective manner.

. Managed daily expenditures based upon percentage of gross

revenues.

. Responsible for assisting in the daily operations of the store.

. Maintain pricing structure and integrity through weekly price

changes.

. Merchandised products, which included laying out plan-o-grams,

building special creative, effective displays to highlight sale and

promotional merchandise.

. Ability to implement retail schematics and merchandising

materials as assigned.

. Executes retail merchandising tasks as scheduled.

. Communicates effectively with store personnel regarding tasks,

sales activities, promotions, and sales plan objectives.

. Ordered merchandise and supplies in high volume from numerous

vendors to ensure that the store was properly replenished on a continual

basis.

. Performed annual physical inventory, which included spot

checks, ensuring that all sections were complete, running and working

variance report to reconcile physical inventory against main data base at

home office.

EMPLOYMENT HISTORY:

AlliedBarton Security - (2009 to Present)

SECURITY OFFICER

Blockbuster Video - (2004 to April 2011)

STORE SALES MANAGER -RETAIL OPERATIONS

The Sports Authority - (2001 to 2004)

AREA MANAGER -RETAIL OPERATIONS

Meldisco/ShoeMart-(1999 to 2001)

STORE MANAGER -RETAIL OPERATIONS

Saturn of West Palm Beach-(1998 to 1999)

SALES CONSULTANT -RETAIL OPERATIONS

The BrassBoot-(1995 to 1998)