Administrative Assistant High School

Location:

Posted:

June 19, 2013

Nicole Wise

*******@*****.***

KEY STRENGTHS AND SKILLS

• Strong filing and organizational skills with experience in handling highly confidential paperwork.

• Excellent interpersonal skills, phone manner and office etiquette.

• Software: All Windows operating systems, MS Word, Excel, Power Point, Lotus Notes, Outlook Citrix, First

Assist and TSYS, Televantage, Magic card and Brivo Security system programs.

PROFESSIONAL EXPERIENCE

JP Morgan Chase Westerville, Ohio (Oct 2010 – Present)

Dispute by Phone Advisor

Responsibilities include: validating customers’ immediate concerns, processing disputes and charge backs on

their accounts. Tactfully handling difficult customer situations, and meeting and exceeding team goals and

expectations, achieving customer satisfaction while maintaining set guidelines.

Value Recovery Group Columbus, Ohio (April 2007 – Oct 2010)

Administrative Assistant

Responsibilities include: making all travel arrangements for staff. Preparing and tracking priority correspondence

and responsible for all for mail distribution. Creating and maintaining extensive filing systems, ordering all office

supplies and tracking inventory. Operation of central communication software and organizing conference calls

and meetings as well as transcribing meeting notes.

Garden City Group, Inc. Columbus, Ohio (June 2004 –April 2007)

Project Claims Administrator

Responsibilities include: Class Action mass mailings and legal transcription. Incoming and outgoing phone calls

assisting clients in completing their required documentation. Opening and creating batches of incoming mail to

be scanned. Supervising large outbound call projects and data entry projects.

EDUCATION AND PROFESSIONAL DEVELOPMENT

High School Diploma from Thomas Worthington 2001

Columbus State Community College – Currently pursuing a degree in accounting

Training: Excel Levels 1, 2 and 3 – Certificate of Completion

References and letter of recommendation available upon request