Customer Service Manager
Resume:
Keith Whetstone
*********@*******.***
Professional Summary
Compliance analyst proficient at using federal, state, and city statutes to
analyze original issues, synthesize material, clarifying data, and applying
applicable laws. Experienced in legal research and training techniques,
methods, and procedures for gathering information, evidence, and conducting
investigations. Accomplished professional in interviewing, writing
reports, and making oral presentations.
Education
Juris Doctorate, 2005 Thurgood Marshall School of Law, Houston Texas
B.S. of Law and Paralegal Certification, 2000 Texas Wesleyan, Fort Worth,
Texas
Associate of Science Marketing, 1999 Tarrant County College, Fort Worth,
Texas
2011-2012 Marketing Brand manager (MBM), The Venue: Developed and managed
brand strategies and image development. Including but not limited to the
management of promotions, direct marketing campaigns, brand strategy,
research, and print production. Cheryl Yassien 817-***-****
2008-2010 U.S. Assistant Manager Quality Assurance, Census Bureau:
Directed and controlled all human resource and operational functions,
resources, personnel; and implemented a team based environment to lead a
staff of office and field employees through multiple levels on
accomplishing production goals and quality standards of enumerating all of
the residences in the 2010 Census area of operation. Coordinated class
arrangements, conducted training classes, and developed criteria for
evaluating training effectiveness. Analyzed analytical and anecdotal
information to develop systems for an efficient office operation supporting
field activities. Pat Rodriguez 682-***-****
2006 - 2007 Program Analyst, Department of Labor (Alien Labor
Certification)
Support Federal Department of Labor in the Dallas Backlog Elimination
Center in certifying Alien Labor Certification applications and or issuing
Notices of Findings on outstanding cases. Applied federal, state and local
wage and hour laws and regulations. Used strong analytical abilities and
communicated effectively, both orally and in writing. Acquired a solid
understanding of the Federal regulations applicable to the foreign labor
certification program. Contact: Patrick Wood 312-***-****
****.*******@***.***
Paralegal, The Sara Monty Law Firm 281-***-**** (externship 2004)
Researched legal issues in the areas of EEOC, ADA, affirmative action,
employee benefits, labor relations, and other regulatory matters.
Processed immigration applications for work visas and U.S. citizenship.
Supervised immigrant orientation training session for English reading,
writing, and comprehension.
Paralegal, The Gwinda Burns Law Firm 817-***-**** (externship 2000)
Managed front office of law practice which included case management, court
docket, and setting appointments. Investigated civil and criminal issues
using Westlaw and Lexis-Nexis. Assisted attorney during court appearance's
for juvenile adjudication and pro bono litigation.
1995 - 1996 Supervisor Metroplex Sports Service 817-***-****
Implemented inventory accounting system that increased overall sales,
customer service and product accountability. Audited cash flow and
balanced books at the close of each event. Supervised concession
managers, employees, volunteers, and non-profit groups.
1991 - 1995 District Manager Fort Worth Star Telegram 817-***-****
Increased sales and distribution by implementing marketing campaign that
offered incentives to present and new customers. Improved overall customer
service and distribution in southwest area of the city. Attended seminars
on drug and alcohol abuse in the workplace.
References
Cheryl Yassien 817-***-****) *************@*****.***
Judy Russ 817-***-****) *******@*******.***
Roderick Remm 832-***-****) ****@*********.***
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