Customer Service Medical

MARILYN M. EVANS

**** ******* **** ~ AKRON, OHIO 44312

PH: 330-***-**** ~ email: *********@*******.***

CAREER OBJECTIVE

To obtain a leadership position with a stellar organization that presents

opportunities for one to utilize their experience and education to benefit

the success of the organization.

PROFESSIONAL EXPERIENCE

Innovative Administrator with healthcare leadership experience managing all

levels of disciplines.

EDUCATION

2011 Ohio University, Athens OH

Masters in Healthcare Administration

2008 Walsh University, Canton, OH

BA in Business Administration with a concentration in Human

Resources

KNOWLEDGE, SKILLS, AND ABILITITES:

. Supervision; provide leadership to staff by creating a positive work

environment.

. Ability to coordinate and prioritize multiple tasks in a fast-paced

environment.

. Stimulate creative ideas by encouraging others to think outside of the

box.

EXPERIENCE

Center Operations Director Feb. 2011 -

Present

Concentra Medical Center, Akron, OH

Major Duties and Responsibilities:

.Directs the daily operations of an Occupational Med /Urgent Care Ctr. with

an emphasis on delivering excellent medical care and customer service.

.Instrumental in driving profitability & growing the core business by

seeking new opportunities.

. Provides leadership to ensure that the optimal level of care is delivered

to all customers.

. Facilitate hiring, training, evaluating and motivating of work force.

. Calculate and submit payroll, accounts payables, center expenses, and

daily deposits.

. Develop and maintain new policies, procedures and training programs for

the Center.

. Prepares and reviews operational reports and schedules to ensure accuracy

and efficiency.

. Formulates annual budgets reviews, financials with Center Leadership Team

monthly.

. Recommends cost saving methods to improve efficiency of Center.

. Conducts and participate in on-site tours, Open Houses and Health Fairs.

. Maintain inventory and oversee the ordering of medical and office

supplies.

. Proficient in Microsoft Office: Word, Excel, PowerPoint, & other software

programs.

Manager E.M. Reimbursements & Credentialing Feb. 1999 - Feb.

2011

Emergency Medicine Department - Akron General Medical Center, Akron, OH

Major Duties and Responsibilities:

. Facilitate and supervise the daily operations of a busy emergency

physician practice.

. Manage claim submission, reimbursements, and patient account disputes.

. Process physician's credentialing and liability insurance applications.

. Facilitate monthly electronic emergency medicine on-call specialist

schedules.

. Manage staff: coding, billing, EM paramedics and EM research.

. Process schedules allocation of manpower, logistics of space and

equipment.

. Submits payroll, travel expenses, and practice's accounts payables.

. Determine and monitors fiscal requirements and submit budgetary

recommendations.

. Represent the practice at meetings, conferences and insurance symposiums.

. Direct and coordinate various staff functions and department's yearly

events.

. Volunteer on various hospital committees that promote healthcare

awareness and encourages good health habits.

Patient Account & Referral Specialist July 1989 - Jan.

1999

Internal Medicine Center of Akron (IMCA) - Akron General Medical Center,

Akron, OH

Major Duties and Responsibilities:

. Process and submit Managed Care referral authorizations.

. Facilitated and entered inpatient charges and submitted claims.

. Reconciled monthly delinquent billing accounts and patients disputes.

. Served as liaison to patients, physicians, hospitals, and insurance

companies.

. Maintain files and generated monthly reports.

PROFESSIONAL SOCIETY MEMBERSHIPS:

American College of Healthcare Executives (ACHE) Jan. 2010 - Jan.

2011

American Academy of Professional Coders (AAPC) June 2010 -

June 2011

Emergency Medicine Organization (EMO) Jan. 2003 - Dec.

2008

ELECTED PROFESSIONAL APPOINTMENTS:

EMO President 2007 - 2008

EMO VP 2006 - 2007

EMO Secretary 2005 - 2006

References are available upon request.

MARILYN M. EVANS

(CONT'D)

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