Sales Account Executive

Derrick Tyner

**** ***** *** *****

Atlanta, GA *0349

Cell: 201-***-****

Email: ************@*******.***

CUSTOMER ACCOUNT/HOUSING EXECUTIVE

Seasoned, highly skilled customer account executive with over 6 years of broad-based

consulting and project management experience. Accustomed to managing and negotiating

housing contracts, modifying contractual agreements, and supporting cross-functional

teams.

PROFESSIONAL EXPERIENCE

Manhattan North Management, New York, New York May 2011 to July

2012

Housing Specialist

Examine and approve housing eligibility for Federal Housing Authority clients. Compute

rent calculations based on income requirements. Execute new leases in accordance to

Federal Housing Authority requirements. Audit Employee Income Verification checks to

ensure program compliance. Managed income discrepancies for assigned client group,

and resolved any concerns timely.

Quadel Consulting, Newark, New Jersey June 2010 to May

2011 Leasing Housing Specialist

Interviewed applicants to determine eligibility for Housing Choice Voucher Program.

Process approved applications based on document family composition, citizenship status,

income, age, identity, assets, and other required information. Conducted briefings and

issued vouchers to eligible clients. Compute rent calculations and Employee Income

Verification checks to ensure compliance with Federal Housing Authority.

Atlanta Housing Authority, Atlanta, Georgia July 2006 to May

2009

Call Management Systems Administrator

Compiled daily, weekly and monthly housing reports for senior management. Conducted

a monthly analysis to demonstrate trends and variations in productivity and employee

performance. Handled escalated complaints from clients via phone, email, or mail. Acted

as a liaison between participants and landlords for all communication needs. Managed

inbound and outbound confidential correspondence for the department. Coordinated

employee schedules and approve any time-off request based on departmental needs.

Impact Resources Group, Atlanta, Georgia January 2005 to June

2006

Sales Team Lead/Call Center

Managed all executive level administrative correspondence. Supervised a sales and

dispatch team consisting of over 45 employees. Generated daily, weekly, and monthly

performance reports to monitor and manage employee performance. Provided coaching

and career path development plans for direct reports. Prepared and modified training

modules for career development.

Education

Augusta State University 2015

(projected)

Business Administration

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