Customer Service Sales

OBJECTIVE

Seeking a highly competitive position with a stable company in which I can use my

skills and years of experience to enhance myself as well as the company I represent.

CORE COMPETENCIES

? Shipping ? Receiving ? Scheduling

? Inventory Control ? Purchasing ?

Profit and Loss

? Customer Service ? Sales ?

Employee Evaluations

? OSHA ? Daily Bank Deposit ?

Maintenance Schedules

EXPERIENCE

Max Home, LLC.

96 Max Place; Fulton, MS 38843

Warranty Charge Back Manager February, 2013-May, 2013

Responsibilities:

. Quality Control

. Research and development

. Coordination of meetings between departments and key accounts

. Inventory Control

. Returns Processing

. Charge backs on repairs for any freight damage from vendors

. Profit and Loss reports weekly, monthly, and yearly

. Customer service duties including but not limited to ordering parts,

service issues, warranty issues

. Assisting sales staff with National Accounts

. Evaluate and asses warranty claims

. Supervise customer service department

Bassett Furniture Direct

121 South Coley Road; Tupelo, MS 38801

Regional Operations Manager December, 1998-January, 2013

Responsibilities:

. Managed Operations for Multiple retail locations with multimillion

dollar sales volume. Two stores in Tupelo, Two in Memphis, and Two

in Gulfport

. Shipping and Receiving

. Scheduling of deliveries of new merchandise

. Routing customer deliveries

. Inventory Control

. Monthly, Quarterly, and Yearly Inventories

. Returns Processing

. Charge backs on repairs for any freight damage from vendors

. Inventory purchasing daily

. Profit and Loss reports for weekly, monthly, and yearly management

meetings

. Maintenance schedule for all locations, including but not limited to

trucks, store, warehouse, grounds, and OSHA.

. Monthly and quartley employee performance reviews to determine pay

increases as well as promotion opportunities

. Customer service duties including but not limited to ordering parts,

service issues, warranty issues

. Assisting sales staff

. Assisting customers with finance options

. Show room set up

. Opening and closing store

U.S. Food Service

125 South Coley Road; Tupelo, MS 38801

Customer Service Representative October, 1994-November, 1998

Responsibilities:

. Putting up new product as it was received

. Pulling orders

. Phone orders for multiple national accounts

. Walk in orders

. General customer service

. Trained with sales managers learning routes and building customer

relationships

. Entering orders in computer system

. Cold calls for new customers

. Promoting new business

SOFTWARE SKILLS

? Microsoft Windows ? Quick Books ?

Internet Explorer

? Microsoft Office ? Microsoft Word ?

Microsoft Excel

? Adobe Acrobat ? AS 400

EDUCATION

University of Southern Mississippi May 1992

BS in Business Administration

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