Human Resources Quality Assurance

Will Baxter

**** ***** ******* *** ~ Grand Prairie, TX 75050 682-***-****

************@*****.***

Highlights of Qualifications:

. 15 years of comprehensive Human Resources experience with focus on

building partnerships that align with organization's strategic goals.

. Dedicated and loyal United States Army Veteran.

. M.A Degree in Management with emphasis in Human Resource and

Organizational Development.

. Possess current SECRET security clearance from the United States

Government.

. Working to attain PHR certification.

Professional Experience:

United States Army

Fort Hood, Texas

HR Generalist

2000-2011

. Responsible for directing the HR functions for an organization of 4500

employees, while supervising 5 Human Resources staff members.

. Counseled senior leadership, managers, and employees regarding Federal

policies, programs and procedures resulting in a 23% decrease of

turnovers.

. Achieved excellent reviews as liaison between management and employees by

handling questions and interpreting work-related problems.

. Researched and developed analysis, mechanisms and initiatives to cross

train logistics employees in lieu of staffing shortages during the war in

Iraq and Afghanistan.

Employee Relation Supervisor

. Served as Senior Advisor that reported to the Director of Logistics

regarding organizational policies, recruiting, FMLA and OSHA requirements.

. Improved secured and confidential messages delivery to senior level

officials pertaining to HR and Logistics functions and capabilities.

. Increased administrative services capacity by 15% by redefining and

restructuring work flows which enabled the company to meet or exceed

turnaround times.

. Managed administrative requirements, such as performance management,

training, incentives, benefits administration, sexual harassment, EEO and

disciplinary matters.

. Facilitated trainings and mentored technical guidance and leadership for

152 logistics employees.

HR Trainer

. Administered and trained 370 HR Managers on Human Resources curriculum

and leadership development through testing and evaluations.

. Designed instructional strategies that increased students learning by 98%

that resulted in superior Honors.

. Facilitated and assessed students' presentation and communicative skills

in group settings.

. Developed and organized training manuals, multimedia visual aids, and

other educational materials.

. Coached and nurtured 11 new instructors through certification training

phases.

Employee Relation Supervisor

. Served as Senior Advisor, which advised and assisted the Director of

Personnel on organizational policy matters such as employee relations,

recruiting, training and development.

. Deployed to Iraq and improved continuous personnel services with 95%

accuracy rate under extreme hazardous conditions.

. Oversaw quality assurance on staffing, performance management, talent

acquisition, benefits administration, compensation management and

Leadership development.

. Counseled 62 employees including arbitrating disputes, firing employees

and administering disciplinary procedures.

. Maintained 100% accountability of equipment valued in excess of $3

million.

Education/Achievement:

Webster University Saint

Louis, Missouri

Master of Arts Degree in Management and Leadership

United States Army Fort

Hood, Texas

Human Resource School Distinguished Honor Graduate

United States Army Fort

Hood, Texas

Bronze Star Medal (Operation Iraqi Freedom)

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