Customer Service Sales

Ovieda Anne Lunsford

*** ******* ******, *******, ** 27573

Home: 919-***-**** : *******.********@*****.*****.***

Summary

Objective: An interesting position with a growing company whereas my skills and achieved knowledge can be utilized.

Highlights

Outstanding customer service

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Telephone inquiries specialist

Customer service expert

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime

as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Experience

Substitute Teacher / Bus Driver

May 2001 to Current

Person County Schools - Roxboro, N C

Utilized teaching skills to assist teaching staff as needed.

Advised students during the day about lesson, responsibility, and behavior.

Discussed assignments.

Prepared lesson plan from time to time depending on the duration of substituting.

Doubled as a Bus driver on a regular basis.

Planned, prepared, and developed various teaching aids such as bulletin boards and collated small books to read

and enhance learning.

Presented subject matter, utilizing a variety of methods and techniques, such as role playing and discussions,

etc.

Encouraged students to be understanding of and helpful to others.

Physically and verbally interacted with students throughout the day to keep them engaged.

Communicated effectively with educators from various grade levels.

Child Nutrition Assistant/Bus Driver

February 2012 to June 2013

Person County Schools - Roxboro, N C

Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers.

Checked the quantity and quality of received products

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.

Cleaned and prepared various foods for cooking or serving.

Cleaned bars, work areas, and tables

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.

Loaded dishwashers and hand-washed items such as pots, pans, knives

Performed dishwasher dutiesPerformed serving, cleaning, and stocking duties in establishments

Portioned and wrapped food

Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment

Cooked food properly and in a timely fashion, using safety precautions

Cooked the exact number of items ordered by each customer, working on several different orders simultaneously

Telecommunicator I/Emergency 911 Dispatcher

February 2007 to May 2008

911 Communications Center - Roxboro, N C

Operates enhanced 9-1-1 calls from public for law enforcement, fire or EMS response and assistance, both emergency

and non-emergency in nature.

Dispatch of calls and tracking of officer activities using computer aided dispatch.

Exercise independent judgment, gather facts quickly and effectively in order to determine appropriate response and

must remain calm during emergency situations.

Customer Service Representative

August 2000 to October 2001

American Express - Greensboro, N C

Opened accounts, explained and processed investments for credit card accounts.

Sales.

Assisted customers in identifying and resolving problems.

Corrected records.

Typed account information obtained from customer on record card and form.

Answered customer questions.

Consistently met or exceeded weekly goals.

Used typewriter, photocopier, fax machine, and computer on a regular basis.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Properly directed inbound calls in phone queues to improve call flow.

Receptionist/Secretary

September 1998 to February 2000

Fleetwood Homes of NC, Inc - Roxboro, N C

Received callers at establishment, determined the nature of business and directed callers to destination.

Responsible for postage meter, mail distribution, and pick up.

Ordered office supplies.

Typed memos, letters, and reports.

Data entry, copying, faxing, etc.

Performed a variety of clerical duties and other duties pertinent to the establishment.

Secretary

May 1994 to September 1998

East Spencer Police Department - East Spencer, N C

Compiled daily duty roster.

Executed daily operations of office and front desk.

Typed and maintained various records and reports in municipal police department.

Documented information, such as daily assignments, equipment issues, vacation schedules, training records and

personnel data.

Prepared duty roster to indicate such personnel information as days on, days off, equipment assigned and watch.

Arranged schedule to most efficiently use personnel and equipment and ensure availability of personnel court

dates.

Submitted roster to superior for approval.

Posted information to police record, using typewriter and computer.

Education

Northern Piedmont Bible College Roxboro NC

Emphasis in Theology

Religion and Philosophy, 2014

Shaw University - Raleigh, N C

Academic Achievement Award

Coursework in Religion and Philosophy

Cosmetology Diploma : 2004

Piedmont Community College - Roxboro, N C

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