Customer Data Entry

Tiffany L Wright

**** ******** ***** *: 334-***-****

Millbrook, AL 36054 *********@*******.*** M: 334-***-****

Qualifications Summary

Over 13 years of Clerical experience, with special skills in researching,

multi-tasking and problem solving. A hard working, motivated, and

dedicated team player, who effectively performs multiple tasks

simultaneously, performs well in teams as well as independently, and adapts

well to changing environment.

Professional Experience

Toles Construction Co., Inc., Montgomery, AL 2009-2013

Receptionist

. Greet customer, answer phone, fax, sort mail

. Type letters, data entry, payroll, and accounts receivables.

regions financial corporation, Montgomery, AL

1997-2008

May 2004-October 2008- Transferred to Research Department

. Researching paid out mortgages that paid out but not released at time

of payoff.

. Calling county courthouses, customers, banks, or title companies to

find information on the mortgage.

. Preparing mortgage release and ordering checks to mail to the county

courthouse, so mortgage can be canceled.

October 2003- Transferred back to Montgomery, AL Collector I

. Calling customers about charged off accounts

. Setting up payment arrangements for customer to pay the charged off

account,

. Talking with Title Companies or Attorneys about settling customers

charged off accounts.

. Sorting and distributing mail

June 2003- Transferred to Tuscaloosa, AL Teller I

. Greet customer, cashing and depositing customer checks

. Selling and cross-selling bank products and services to customer

. Helping customer with any other bank transaction, they needed.

2002- Transferred to Loan Serving Release

. Cross-trained to do everyone job.

. Reporting the monthly paid out loans for the Collateral Department.

. Researching missing files, mortgages, and titles.

. Calling Dealerships to let them know status on titles, calling

courthouse to find mortgage information on mortgages that were paid

out.

Tiffany L wright Page Two

1999- Promoted to Head Scanner of Imaging Department

. Prepping and scanning customers' paperwork into the computer for

imaging.

. Locating and correcting paperwork that was scanned incorrectly.

. Cleaning and performing minor maintenance on the scanning machine to

make sure it runs well.

1998- Promoted to Collateral Department

. Mailing paid out notes and titles to customer when loan was paid in

full.

. Researching file folders and titles that could not be located at time

of payoff.

. Calling bank affiliates, DMV, or car dealerships to locate title if

missing at time of payoff.

1997- Started in File Room

. Labeling, filing, and locating customer file folders.

. Answer phones, researching phone request, and sorting and

distributing mail

. Pulling, copying, faxing, or interoffice paperwork out of customer

file folder for the bank affiliates.

Education

Shelton State Community College- Tuscaloosa AL May 1994

Associate in Applied Science - Office Administration

special Skills

. Computer Applications: Windows, Microsoft Office, Excel, Lotus Notes,

PowerPoint, and Quickens.

. Multi-Line Digital Phone System

. 10-Key Calculator

. Kodak 9-F Scanner

. Fax, Printers, and Copiers

. Brother and IBM Typewriter

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