Customer Service Manager
Resume:
Kimreyata Banks
**** ********** **. -***. **** - Marietta, GA 30008
**********@*****.***
Fashion Industry Professional
Management ~ Consulting ~ Visual Merchandising ~ Brand Development
Profile
> Recent MBA-Marketing graduate with a BA in Fashion Design and Merchandise
> Extensive theoretical and applied studies in field of Fashion along with
practical experience:
. Capitalized on opportunity to participate in Paid Internship with
Dillard's Petite and Juniors Departments, gaining valuable real world
experience in creating/presenting visual wall displays, setting 4-ways
and rounders and strategically replenishing merchandise as well as
directly interfacing and consulting with consumers to assist in
merchandise selection; 2004
. Earlier background as Visual Merchandiser with Fashion Bug women
clothing
> Dynamic leader with sharp business acumen and numerous years of
management experience in customer-focused, service-oriented industry;
equally effective in autonomous and collaborative teamwork environments
> Talent for identifying consumer needs and evaluating industry and
competitor trends to define optimal strategies for driving growth,
leveraging brand name and maximizing market positioning
> Hands-on manager who effectively trains and directs motivated, high-
performance teams
> Effectively prioritize, plan and coordinate projects/workflow, schedule
staff and steer operations to optimize use of resources, boost
productivity, contain costs, and improve bottom-line operational and
financial results
> Drive and ability to achieve goals illustrated by academic achievements
concurrent with employment
Education
Master in Business Administration-Marketing, Strayer University-
Douglasville, GA; 2012
Bachelor of Art, Fashion Design and Merchandise, Southern Illinois
University-Carbondale; 2008
Employment History
concurrent w/academic pursuits
Production Tech, Material in Motion
2011-2012
. Demonstrated strong project management skills in supporting production
line, assembly and disassembly operations within a fast-paced, deadline-
driven manufacturing environment
Server, ESPN Restaurant
2007-2008
. Provided world-class customer service by efficiently taking and serving
orders, monitoring station to anticipate and meet needs, advising on menu
selections, and processing transactions as well as troubleshooting and
resolving guest issues
Manager, Bob Evans Restaurant-Marion, IL/Paducah, KY
1999-2006
. Steadily progressed from Busser, Expeditor, Hostess, and Server positions
along with Management in Training Program to steer broad-scope areas
opening through closing operations
. Effectively hired, trained and directed a customer-focused team;
strategically scheduled staff to maximize use of resources and control
labor costs
. Proficiently managed total sales and profits, including reporting and
analyzing data to define evaluate performance and define business
strategies
. Successfully drove business growth, ensuring delivery of quality service
through proactive resolution of escalated customer service/product issues
to build loyalty, repeat business and referrals
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