Customer Service Assistant

ANNA CAI

**** ******* **** ***** *, Pleasanton, CA 94588

443-***-**** ***********@*****.***

EDUCATION/SCHOOL

UNIVERSITY OF CALIFORNIA AT BERKELEY, Berkeley, CA

Bachelor of Arts, History, May 2013

PROFESSIONAL EXPERIENCE

JUSTICECORPS San Francisco, CA

Intern 8/11 to 7/12

• Supported staff attorneys in the Family Law Self Help in the Superior Court of California with customer care

• Provided service and assistance to low-income residents with legal forms and with the judicial process

• Prepared legal information in both Mandarin and English to self-represented litigants

LA VITE RISTORANTE Pleasanton, CA

Hostess/Waitress 1/07 to 12/12

• Assisted in interactions between the staff and the customers to ensure a pleasant dining experience for customers

• Planned events at the customers’ request for special occasions like wedding rehearsals and anniversaries

• Cooperated with other employees to ensure that everything was running smoothly for the customer

EXTRACURRICULAR EXPERIENCE

CALIFORNIA LEGAL STUDIES JOURNAL Berkeley, CA

Editor-in-Chief 9/12 to 5/13

• Cooperated with other editors to ensure funding of through grant applications and meetings with local businesses

• Contacted various departments in Berkeley to ensure numerous and diverse paper submissions

• Orchestrated numerous editorial meetings to determine accepted papers for the journal.

MAGNES MUSEUM RESEARCH ASSISTANT Berkeley, CA

Research Assistant 1/13 to 5/13

• Conducted over 70 hours of research in the special archives on Jewish refugees from fascist Europe

• Conferred with fellow research assistants weekly to organize a conference to present findings to the general public

• Attended weekly meetings with professors and administrators of the Magnes Museum to discuss research materials

ASUC STUDENT LEGAL CLINIC Berkeley, CA

Intern 9/12 to 1/13

• Conducted 60 hours of office hours for clients in need of help regarding legal issues

• Attended weekly meetings to organize professional development as well as internship opportunities for members

• Collaborated with other interns to research legal issues for clients in matters regarding taxes and housing law

BERKELEY LEGAL STUDIES ASSOCIATION (BLSA) Berkeley, CA

President/Academic Chair 5/12 to 5/13

• Oversaw all cabinet members of the organization to establish an efficient and effective working staff

• Communicated with all members to understand their needs and desires in the organization

• Developed relationships with faculty to provide members with opportunities to interact with professionals

Social/Community Outreach Chairperson 5/11 to 5/12

• Coordinated with other cabinet members to ensure events were carried out in a timely manner

• Formed relationships with law firms in order to enhance the experience of the members of the organization and

provide them with opportunities in the legal field

• Arranged for professionals from the legal field to interact with members to provide members with more perspective

on their prospective future careers

Treasurer 1/11 to 5/11

• Managed the yearly budget for the organization and worked with the student government to ensure funding

• Monitored the organization’s financial status and ensured that the disbursement of funds was accurate

• Arranged for donations and sponsorships for the organization from local businesses to create events for members

SKILLS

• Proficient in Mandarin Chinese

• 95 wpm; Microsoft Word, Powerpoint, Excel, etc. for both Mac and Windows; Internet research; phone reception;

customer service; high-level of communication; written and oral skills

REFERENCES

Daniel Viragh Mark Sawchuk

******@********.*** *********@*********.***

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