Project Manager Management

CLIVE SEQUEIRA

**** ******* ***** *****, ***********, ON L5N7P4 647-***-****

**************@*******.***

Career Highlights

Results orientated Program Manager (8+ years) with experience managing

multiple projects across different business units

Enjoys using analytical, qualitative and critical problem solving skills to

manage multiple projects with competing deadlines.

Quick adaptation to new technologies/environments and attention to detail

for delivery of critical engagements.

Project Management experience in leading team sizes of 5-25 people in

various organizations with budget sizes of 5M-25M.

Experience in managing teams in matrix environments and cross-functional

teams to accomplish project objectives.

Built and maintained positive client relationships and constituted trust

over time through strong on-time delivery, high quality, continuous

innovation, and by exceeding expectations.

Ability to interact/lead diverse groups of differing competency levels

technical (team leads, engineers, developers etc.) and non-technical people

(Business Development team, Legal, Marketing, Human resources etc.)

Provide departmental business process mapping and analysis services to

assist in improving departmental/business efficiencies on wide variety of

Project types.

Identified areas where technology applications, workflow or infrastructure

will assist in enhancing efficiencies in a cost effective manner.

Provided vendor selection/management and client/stakeholder management

services and provide guidance to project leads on project management best

practices.

Education

Project Management Professional (PMI) PMP

April 2009

SIX SIGMA BLACK BELT SSBB

Nov 2010

MBA

University of Denver, Daniels College of Business

June 2003

MSIT (Masters in Information Technology) University of

Denver, Daniels College of Business June 2003

B.S. in Computer Engineering

University of Denver

June 2001

Career History

Senior Project Manager/Program Manager SUNCOR ENERGY,

Mississauga, ON Jan 2011-Present

Business Objective: To increase operational performance of Wholesale

Marketers and Retail locations nationally across Canada.

IT/Business Objective: Upgrading Network Infrastructure (Servers, SAN, DSL,

Desktop Migration, Data Migration etc.) across Marketer and Retail

Nationally across Canada. Additional projects included ERP application

(WTBS) enhancements and Website functionality improvements, SAP

functionality enhancements to both ERP application and Web applications.

PM Duties: Lead overall effort of having hardware infrastructure,

application infrastructure and resourcing in place prior to project start

date to project closure.

Extensive vendor management to accomplish Project Deliverables (IBM,

CompuCom, EMC, HP, TELUS, and Deloitte)

Managed Wholesale and Retail Windows 7 and Office 2010 migration and

hardware refresh project (1600 sites)

Managed WTBS (mini-ERP application) enhancements that are deployed

quarterly to the Wholesale Marketer network

Managed Tier 1 application server builds and production

launches(Xcellenet/Remoteware 4.3 & Trend Micro 10.6 upgrade)

Managed SAP projects allowing WTBS & OSR application to have additional SAP

functionality

Managed OSR (On-site Re-fuelling) Website application adding new web

functionality and improving customer experience

Ensuring PMO Weekly Status Report, Resource planning, Project Budget

Tracking sheets were compiled accurately

Implementing and tracking project decisions and maintaining project

decision log and defect log on a weekly basis

Responsible for PMO project forecasting and client invoicing based on

existing SLA's and submitted Change Requests

Producing Integrated Plan in Microsoft Project detailing overall project

status of different Infrastructure Projects

Involved in opening PMO Budgets for Vendor payments, resources required for

Infrastructure Initiatives

Team Size: 20

Project Size:

11M

Senior Project Manager IBM IT

Professional Services, Mississauga, ON June 2010-Dec

2010

Business Objective: Project Bedrock (Bell) Business Transformation of Bell

Call Centers to consolidate Internet, Home Phone, Express Vu, Mobility into

a centralized location (CSR trained on all lines of business) of all

services for potential and existing customers.

IT/Business Objective: To ensure infrastructure was in place to support the

above objective. E.g. Setting up Call Centers around the World, making sure

all hardware and software is in place. All resources from offshore Call

Centers had to be trained in different LOB's prior to launch date.

PM Duties: Support overall effort of having infrastructure and resourcing

in place prior to project start date.

Working with Resource Deployment Managers to find and recruit talent based

on available IBM resource pool (on-boarding and off-boarding) Project

Bedrock Team members from IBM and Bell Canada.

Ensuring consolidated Status Report, PMO Deck, and Director Deck were

created by Project Control Officers on a weekly basis.

Implementing and tracking project decisions and maintaining project

decision log and defect log on a weekly basis.

Responsible for PMO project forecasting and client invoicing based on

existing SLA's and submitted Change Requests.

Responsible for conducting and enforcing IBM data security and privacy PMO

monthly audits.

Responsible for chairing daily status call among the different Deployment

units across Project Bedrock and tracking daily status updates on defects

and bringing actions items to resolution.

Producing Integrated Plan in Microsoft Project detailing overall project

status of different deployment units of Project Bedrock.

Involved in opening PMO Budgets for Vendor payments, resources required for

Project Bedrock (budget size of $7m).

Co-ordination and preparation of financial reports with offshore resources

based in India and South America.

Ensured L&D training modules were built for CSR's being trained on all

LOB's as opposed to just one line of business.

Ensured all the infrastructure was in place for CSR's prior to cutover of

the new Call Center group.

Team Size: 20

Project Size: 7M

Project Manager

Rogers, Brampton, ON

Dec 2009- June 2010

Business Objective: The main objective of the 2010 Rogers New Site

Development Program is to increase Rogers Wireless foot print across the

Province of Ontario.

IT/Business Objective: Making all infrastructure and hardware was in place

to commission cell site based on monthly run-rates and outlined

construction schedules.

PM Duties: Manage overall effort of having infrastructure and resourcing in

place to accomplish project objectives.

In-charge of ordering entire Ericsson equipment which comprises of RBS

(6000/3418/3106/3206 Radio Base Station) and MW (Ericsson Microwave Mini-

link) ordering for the entire 2010 NSD (New Site Development) Ontario

Region.

Responsible for interacting with Ericsson & Rogers Account team on making

sure Ericsson quotes are accurate and in-line with National Pricing

Strategy.

Responsible for ensuring Ericsson Hardware RBS, MW Delivery, installation

and Commissioning of ordered equipment.

Responsible to escalate any Ericsson Product issues to Rogers Director of

Implementation and taking concerns to Ericsson Rogers Key Account Manager.

Primary interface for Ericsson regarding all Delivery, Installation and

Commissioning for each cell site (Total 240) the 2010 NSD Ontario Region

program.

Providing Ericsson product specifications and determining construction

specialists requirements involved in building Tower and Rooftop sites.

Responsible for ensuring Ericsson commissioning is completed with Rogers

CIP guidelines for acceptance into the Rogers Wireless Network.

Team

Size: 20

Project Size: 25M

Regional Program Manager

Ericsson, Mississauga, ON Apr 2008-

Nov 2009

Business Objective: Manage Rogers Wireless as an Ericsson customer at a

National Program Level for the Province of Ontario and entire Western

Region of Canada.

IT/Business Objective: To ensure infrastructure was in place to

successfully rollout all projects that existed under my portfolio which

included 2008 & 2009 HSPA Ontario Region Rollout Program, 2009 HSPA 21Mbps

Capacity Augmentation Program, 2009 Vancouver Olympics program, 2009 NSD

program.

PM Duties: Manage overall effort of having infrastructure and resourcing in

place to accomplish projects under my portfolio.

Led the 2009 HSPA Capacity Augmentation Program, 21Mbps, 3G & IP Rollout,

New Site Development for the Canadian Western & Ontario Region.

Accountable for upgrading and expanding coverage for 2010 Vancouver Olympic

venue (BC place and GM Place for Opening ceremony as well various

locations) in a short span of time.

Responsible for leading the project teams involved in 2008 & 2009 HSPA

Central Rollout programs for the entire Ontario Region.

Oversaw the Delivery/Installation/Commissioning of Radio Base Stations

(RBS) on the 2008 & 2009 HSPA Rollout programs.

Responsible for Vendor Management which involved coordinating resourcing

planning/allocation to meet aggressive monthly milestones set by client

(Rogers Wireless).

Responsible for leading the project team involved in 2008 HSPA 7.2 Mbps

Upgrade program (Rogers Rocket stick) for the complete Ontario Region.

(Rogers Rocket stick).

Responsible for client escalations between the multiple vendors, RDC

(Ericsson Help Desk), First Line Support etc.

Participated in weekly status calls with the client (Rogers Wireless), RDC,

and Vendor (Radian Communications).

Responsible for reviewing daily vendor updates and reporting back to the

client on status of ongoing deployments.

Coordinating and scheduling additional scope of work (UTRAN, IRAT, E911,

Polygon data) that was required in preparation for commissioning

activities.

Responsible for Quoting and billing client for completed work and

additional scope of work (change orders/change requests).

Team

Size: 15

Project Size: 20M

IT Project Manager

Protiviti Inc, Waterloo, ON

April 2007-Oct 2007

Business Objective: To increase Market Share of Creative Option COMPAS

mobile audit solution.

IT/Business Objective: Continuous improvement of the COMPAS mobile audit

solution to ensure market competitive that existed in the market at the

time.

PM Duties: To manage and support COMPAS continuous innovation and to market

COMPAS product to new customers and existing customer base.

Participated in Client Acquisition (sales phase) by showcasing

Audit/Awareness Website solutions to potential Fortune 500 Clients.

Constructed Audit/Awareness solution proposals which would outline client

acquisitions costs and application delivery timeframe.

Compiled Master License Agreements for prospective clients and participated

in contract negotiations in conjunction with Onsite/Offsite legal teams.

Led Project team for application delivery (SDLC Product Lifecycle) of both

Audit and Awareness solution clients.

Lead cross-functional teams comprising of Print media, Interactive and

Business intelligence for multi-phased client engagements.

Responsible for orchestrating the efforts of the Interactive Development,

Creative, and Client Services teams to ensure delivery of superior business

value to clients across North America and Internationally.

Provide business analysis services to Directory of Technology and

investigate/propose new positioning strategy of application in different

sectors (Health Care), different devices (Blackberry), and different

pricing models.

Responsible for Analyzing/Improving Current Time Tracking System to

accurately track Billable Hours vs. Non-Billable projects.

Developed proposal to improve corporate website and product website to

cater different market segments/users.

Implemented SCORE Tracker that would track potential clients in the Sales

phase, Contract phase, Overage tracking, Revenue recognition, exploratory

phase. Helped create reports on company revenue being generated from

existing client base (Process Improvement).

Provided vendor selection and client/stakeholder management services and

provide guidance to project leads on project management best practices.

Led Change Management Project Team to implement Tracking of Billable

Support Hours for BI Help Desk Support team. This entailed changing company-

wide processes which directly impacted monthly gross margin report of the

overall company. Worked with the Managing Director, Finance/Operations

Manager and Director of Business Intelligence in order to complete this

project.

Knowledge and proven participation in all phases of the project management

lifecycle from conception to product release.

Assisted in creating marketing strategies by researching competitors,

analyzing market conditions, and researching best practices for marketing

the company to potential customers

Team

Size: 5

Project Size: 5M

IT Project Manager

Bell ExpressVu, Toronto, ON Dec 2006-

April 2007

Business Objective: Multiple projects in Director of ITS portfolio that

need to be completed prior to end of 2007 need to be initiated and

completed.

PM Duties/Objectives: Ensure all teams and processes were in place to

implement projects in Directors portfolio.

Coordinating with cross-functional teams (Legal, Billing, Marketing, Legal,

Accounting, Sales and Call-centre) to implement Agent Code Clean up

Project. Acting as a liaison between different departments for proposed

solution. Document automated system changes that would correct these

erroneous 20,000 accounts.

. Leading Retailer Task Force to implement changes to Bell distribution

channels OrderMax, IRIS, and Bell.ca.

. Working as IS/IT Prime (main Program Manager) for implementing Q2 "All

You Can Watch Promotion" in conjunction with PMO Office. Reported

directly to the PMO on project progress and implemented changes to

project based on their concerns.

. Conduct weekly progress/status/conference calls to ensure deadlines and

project goals are being met across various IS/IT teams.

. Responsible for Vendor Management for outsourced billing platform

development/upgrades done by CSG systems (U.S Vendor).

. Responsible for creating and Solutions Document & first Reporting

Business Intelligence Reporting BRD at Bell Express Vu for the Q2 "All

You Can Watch Promotion." This reporting BRD was used to create a global

scorecard for the Executive Dashboard.

. Demonstrating ability to work with different departments and completing

cross-functional projects within very aggressive timelines.

. Proven ability to lead large scale projects with little supervision and

which directly impact revenue and value moving forward.

. Responsible for mentoring current Project Leads and newly hired Project

Managers.

. Facilitated both RAD and JAD sessions with stakeholders from different

Business units.

. Project ICE (Improved Customer Experience) - All you can watch Q2

Promo (Worked on Reporting BRD to determine how Call Centre would gauge

Revenue per Call (RPC), how customer upgrades and downgrades would be

calculated under the promotion and determine the impact on Call Centre

Reporting metrics.

Team Size:

25 Project

Size: 25M

Implementation Project Manager U-

Turnmedia Group, Denver, CO Aug 2005- Aug 2006

Business Objective: To increase Market Share of U-Turnmedia groups products

across North America of which clients included T-Mobile, Wisconsin TV.

PM Objectives/Duties: Overall Management of existing client implementation

and new business development.

Creatively presented concepts for business development presentations to

internal and external clients on benefits of application deployment and how

application can be tailored to their specific business needs.

Conducted business requirements gathering from clients and translated them

into technical requirements for developers in Prague to help program the

actual software build for different mobile devices.

Managed overseas development of software teams in Prague on technical

issues and suggested significant improvements to the entire development

process.

Built mobile/online video applications using VizAuthor in a Windows/Unix

based environment according to customer specifications.

Performed market research on North American mobile operators, mobile

content providers and industry solutions for mobile content delivery (E.g.

Making mobile video applications work in Brew, Java, etc. Determining which

phones were WAP 2.0 compatible)

Constructed and complied documentation for carrier approval process for

application deployment across carriers like Verizon, T-Mobile, Sprint, and

Cingular.

Team Size: 5

Project Size: 5M

IT Project Manager

Mobile Accord, Denver, CO July

2004- July 2005

Business Objective: To increase Market Share of Mobile Accord's Text

Donation application across North America.

PM Objectives/Duties: Overall Management of existing client implementation

and new business development.

. Gathered business requirements from the COO and translated them into

technical requirements for the development team.

. Responsible for hiring all members of the initial development team to

build Premium SMS application using PHP from scratch.

. Responsible for coordinating, supervising, assessing and planning the

development of our Premium SMS transaction application.

. Developed project plans with MS Project and MS Visio and constructed

Premium SMS application using SDLC methodology.

. Lead and coordinated construction of Extranet, Intranet, Website and

Application Development as well as putting internal infrastructure in

place (e.g. acquiring Dell servers, overseeing network setup, office

construction, hiring administrative personnel, planning and negotiating

server collocation, development of the company corporate website etc.)

. Provided formal presentation of completed application to potential

clients (NGO's and NPO's) and obtained feedback and proposed system

changes from focus group. (e.g. Interface changes, form design, possible

process improvements etc.)

. Helped assist the company in being first to market with SMS text donation

application before billing vendor could implement the idea and release it

as an ancillary service of their own.

. Worked with Ericsson and other mobile payment billing aggregators to

facilitate consumer billing of various U.S carriers (Verizon, T-Mobile,

Sprint, Cingular etc.)

Team

Size: 5

Project Size: 4M

Software Competencies

Rational Rose, Word, Excel, Lotus Notes, Outlook, PowerPoint, Microsoft

Visio, Microsoft Project, VB, Access,

C/C++, HTML, XML, Oracle Financials, JAVA, J2EE, SQL, SAP, PL/SQL, SQL

Server 2005,Unix, Apache, Linux, ASP, PHP, Flash Mx, Javascript, MySql,

Dreamweaver Mx. Remedy, Sharepoint, Office Live Meeting.

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