Customer Service Sales

Kent V. Tormoen

***** ****** ****** ******, ** 55378

Cell: 612-***-****

Email: **********@*****.***

Profile: Accomplished Buyer and Inventory Management professional with

strengths in negotiation, customer service, attention to detail, team

collaboration and process improvements. Proven track record and results

in establishing rapport with multiple vendors to receive best price and

service. Strong team building and procurement skills. Received multiple

promotions based on high performance and work ethic.

Experience

2001-Present HealthPartners Bloomington, MN

Inventory Coordinator

. Manage a $2M drug inventory for the Central Fill

Pharmacy, which fills 500,000 prescriptions per year

. Control inventory costs and consistently produce a

remarkable 24 inventory turns per year, compared to

pharmacy averages of 12

. Initiated relationships with multiple wholesalers and

negotiated best pricing for optimal cost savings

. Perform special projects to streamline and support the

operation

. Propose process improvements and implement solutions to

manage costs without compromising quality of department

services

. Facilitate productive team meetings, fostering open and

honest communication

. Maintain files and records to ensure accurate record

keeping system

. Attend in-house training on policy and procedure

1995-2000 Tires Plus Burnsville, MN

Regional Purchasing Coordinator/Manager

. Manage inventory within budget guidelines for 25 retail

stores, including locating and securing special orders

for tires not available locally.

. Department Leader since 1998 and received the company's

first Employee of the month award for outstanding

dedication, leadership, and hard work.

. Facilitated team meetings to generate process

improvements and customer service strategies aimed to

drive profitability and ensure positive service delivery

outcomes

. Proposed process improvements, service strategies and

inventory controls to have a positive impact to the

bottom line

. Contributed to a high performing work system through

leading by example

. Created and implemented new process allowing retail

stores to special order tires directly which improved

customer service.

(1994-1995)

Sales Person, Wholesale Division

. Serviced current wholesale customers and attained new

accounts through prospecting and networking

. Implemented new policy of face-to-face meetings with

customers previously serviced only by phone, resulting

in deeper and lasting relationships and an increase in

client loyalty

. Recommended additional process improvements and customer

experience strategies resulting in increased brand

awareness and profits

. Operated as an open, visible and communicative leader,

inspiring others to embrace company mission, vision and

values

. Promoted to Regional Purchasing Manager within one year

(1990-1994)

Assistant Store Manager

. Achieved sales in top 10% out of a field of 500 sales

representatives

. Managed day-to-day store operations

. Led a spirited and focused team, ensuring a positive

customer experience

. Provided coaching and mentoring to team to increase

performance outcomes

. Promoted to Sales person for the Wholesaler division

Education

Registered Pharmacy Technician with MN Board of Pharmacy

1989 - Hennepin Technical College Eden Prairie, MN

Sales and Marketing Diploma

1986 - 1989 Normandale Community College Bloomington, MN

Associate of Arts Degree.

Awards

Three time winner and recipient of the Stewardship Award for implementing

cost saving strategies

Technical Skills

Microsoft Word, Excel, Outlook, Internet applications and research,

internal software applications

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