Customer Service Sales
Resume:
ADRIENNE TURNER
Redondo Beach, CA
********.*.******@*****.***
Career Summary: My extensive and varied achievements in business administration
capacities, customer service, HR, medical, banking and travel industries, will positively
impact the growth of my employer, while providing me with professional progress and
experience.
QUALIFICATION HIGHLIGHTS
• Strong, tactful and professional communicator, including a cheerful, level-headed demeanor.
• Skilled in cultivating excellent relationships with employees and colleagues.
• Proven ability to meet sales goals and rise to any challenge presented.
• Highly organized; prioritizes effectively to complete multiple tasks under pressure.
• Quick learner, intellectually inquisitive, loves learning new things, and requires little supervision
in all phases of project based efforts.
• Impressive interpersonal skills with an exceptional ability to diffuse difficult situations.
• Very capable with Microsoft Office, and learns new systems with ease.
EXPERIENCE
2007-2010 Renaissance Montura Hotel - Los Angeles, Ca VIP Travel Sales Account
Coordinator
• Negotiated corporate rate packages, with a focus on Aerospace companies and other high profile
organizations.
• Designed new advertising strategy to target new sales demographic which attracted 10% more
business and client retention. Utilized demographic information and recent travel statistics to
formulate more effective advertising and select more effective ad placements.
• Interfaced with VIP clientele to accommodate traveling needs and special events.
• Volunteered for and certified in special Peer Review Certification Training.
• Processed client profiles and organized office systems to ensure smoother work flow.
“Margarita, I can’t tell you what a pleasure it is to have Adrienne handle our requests. She is so
considerate but most of all one of the most polite individuals I have ever dealt with. She just
wants to make everyone happy and I know that she cares so much about her job and the hotel.
She is a true professional. Thank you.” – Kelly Vaiman, Kirker Enterprises
2005-2007 Master Financial, Inc. - Orange, Ca Project Coordinator, IT Support Analyst &
Customer Service
• Accountable for high volume of incoming calls, resolving issues for users of mortgage
software through Lend IT Help Desk.
• Helped create company policies and procedures governing corporate security, email & internet
usage, access control and incidence response.
• Documented and distributed daily reports listing all activities approved, scheduled and staged
for the various productions and testing environments.
• Interfaced with clients, auxiliary office personnel and vendors to complete tasks.
P.2
2001-2004 Bank of America - Brea, Ca Mortgage Lending Processor & Funder
• Processed loan packages from beginning to funding stages while maintaining strict schedule.
• Audited finalized loan packages and communicated deficiencies to Title and Escrow.
• Analyzed final funding figures and the subsequent disbursement of proceeds.
• Monitored receipt of and signed off on loan conditions required by underwriters.
• Helped create and pilot a new stream-lined processing system to expedite files.
1998-2001 Test-Med Inc. Nurse Recruiter, Trainer &Vaccination Tech
• Recruited and hired nurses for statewide corporate vaccination programs.
• Trained new hires in company history, policy, vaccination protocol, and program safety.
• Updated employee records, insurance and demographics in the system.
• Fielded high volume of outgoing and incoming sales calls.
• Reviewed cover letters and resumes, and selected candidates to interview.
• Administered vaccinations to corporate clients in a wide variety of settings.
EDUCATION
2012 University of Phoenix B.S in Psychology
2008 University of Phoenix A.S in Business Administration
CERTIFICATIONS
2013 CPY 200 Hour Power Yoga Teacher Training
1998 CAHA Massage Therapy
1996 ROP Medical Assisting
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