Manager Customer Service

JOSEPH D. STONG, JR. **** TALLYLYNN AVE. LINWOOD,PA 19061

Phone: 267-***-**** E-mail: **********@*******.***

OBJECTIVE: To bring my unique talents and abilities to a company that can

consistently challenge me to perform at the highest level. Looking to build

a solid, long-term career with a professional retailer and take on greater

responsibility and challenges.

JOB HISTORY:

Ross Dress for Less May 2012 - Present Occupation: Store Manager/

D.M.I.T. (District Manager In

Training)

Duties: Managing a 12.5 million dollar store plus all aspects of business

including sales, managing a staff of 65 + associates, marketing, hiring,

training, coaching, counseling and terminating, payroll, schedules, p& l,

seasonal setup/takedown, shipment, loss prevention, floor moves, price

changes, transfers, receiving, shrink, security, executing all company

reports/directives, opening/closing, etc. Responsible for the overall

operations of the entire building. Currently also helping oversee 6 stores

in the PA market, as well as run my own.

Major Accomplishments: Ended fiscal year 2012 at 107.1% Sales to Budget

("Excellent" rating), 2.20% in Markdowns (an "Excellent rating is between

2.25 - 2.35, which we surpassed), 95.5% in customer service (again,

surpassing an "Excellent" rating), and a .75% in Shrink (2012 goal was

.90%). Promoted 3 Part Time associates to Full Time, 1 Part Time associate

to a Stockroom Lead and 1 Area Supervisor to an Assistant Store Manager.

Won the Highest Increase to Sales award for the district for the 2nd, 3rd

and 4th Quarter. Chosen to be a District Manager In Training after less

than a year of employment.

Burlington Coat Factory April 2011 - May 2012 Occupation: Store

Manager

Duties: Managing a 6.5 million dollar store plus all aspects of business

including sales, managing a staff of 50 + associates, hiring, training,

coaching, counseling and terminating, payroll, schedules, p& l, seasonal

setup/takedown, shipment, loss prevention, floor moves, price changes,

transfers, receiving, shrink, security, executing all company

reports/directives, opening/closing, etc. Responsible for the overall

operations of the entire building.

Major Accomplishments: Brought organization and leadership to building,

raised customer service and merchandise standards with management team,

built strong core staff from existing employees and outside recruitment,

gathered over 500 coats, hats gloves and scarves for our winter outerwear

drive.

Dick's Sporting Goods March 2010 - April 2011 Occupation: Assistant

Store Manager

Duties: Assisting in managing a 17.5 million dollar store in all aspects of

business including sales, managing a staff of 60 plus associates,

marketing, hiring, training and terminating employees, payroll, schedules,

p & l, seasonal setup/takedown, shipment, floor moves, price changes,

transfers, receiving, meeting or exceeding company goals such as credit

card quotas, shrink, security, executing all company reports/directives,

opening/closing, etc. Responsible for everything that happens within the

building.

Major Accomplishments: Number one store over both LY and budget for Back To

School in district, highest UPT for July through December, highest customer

satisfaction rating in district 3rd and 4th quarter.

JSI Fire Protection April 2006 - March 2010 Occupation:

Inspection/Service Manager

Duties: Making appointments with new and current customers to survey their

locations for all sprinkler systems and all devices related (fire pumps,

backflow preventers, etc.) to prepare an inspection/service proposal for

them. This requires travel to the entire Tri-state area and beyond.

Knowledge of the various systems and how much time is needed to

inspect/service each is a must. Also, scheduling inspectors/technicians for

various work.

Major Accomplishments: I spent one month in the field and then started

selling on May 12th of 2006 with no prior knowledge of the sprinkler

industry. I was given a goal of $100,000 dollars in inspection sales for

2009 or $25,000 dollars a quarter. The average inspection cost is between

$350-$600 dollars. From 5/12/06 to 12/31/07 I brought in $175,000 dollars

in confirmed sales, exceeding my original goal. I also managed to win back

multiple former customers by holding meetings and convincing them of both

our companies quality of service and my own investment in making sure they

were treated with the highest degree of respect. I exceeded my sales goals

for the next two years, missing 2009 due to a downturn in the economy.

Modell's Sporting Goods Christiana, DE/Clifton Heights, PA April 2003 -

April 2006 Occupation: Assistant Store Manager

Duties: Assisting in managing store in all areas including sales, managing

a staff of 30 plus associates, marketing, hiring, training and terminating

of employees, payroll, schedules, p & l, seasonal setup/takedown, shipment,

floor moves, price changes, meeting or exceeding company goals such as MBNA

credit card sign-ups, MVP ( Modells Valuable People) sign-ups and add-ons,

opening/closing, security, shrink, reading and executing company reports,

etc. I am involved in all aspects of the day to day operations of the

store.

Major Accomplishments: Number 3 store in baseball sales for 2004, top 10 in

team week sign-ups, headed 2003 fall cheer leading program.

EDUCATION: Chichester Senior High School SEPT 1991 - JUNE 1995 Areas of

Study: Honors. Received diploma.

References Available Upon Request

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