Manager Technician
Resume:
TONY SAYLOR
**** ***. *** ***********, ** 307**-***-*** 5962 **********@*****.***
OBJECTIVE
To obtain a position in the Information Technology field that uses of my extensive computer troubleshooting
experience and training.
EXECUTIVE SUMMARY
Solutions focused, team oriented IT support professional with broad based experience and hands on skill
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in the successful implementation of highly effective helpdesk operations and the cost effective management
of innovative customer and technical support strategies.
Proven ability to successfully analyze an organization's critical support requirements, identifies
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deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and
improving productivity.
A broad understanding of computer hardware and software, including installation, configuration,
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management, troubleshooting, and support.
CORE COMPETENCIES
Networking, database Management Systems, Programming, and Office productivity applications.
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EDUCATION
Georgia Northwestern Technical College, Rome, GA
Associates in Computer Support Specialists/Networking Specialists 2010
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Diploma in Computer Support Specialists/Networking Specialists 2009
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Walker Technical Institute, Rock Spring, GA 1993 1996
Certificate AS 400 Specialists/ Organization Leadership
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EXPERIENCE
Feeder
Sara Lee (Rome, Ga) 2013 2013
Feed Granola bars into machines so they can sent through the wrapper machine and be
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boxed out for consumers.
Desktop Support Technician
Kelly Temporary Services – (Rome, GA) Floyd Medical Services, Rome GA 2011 2012
Answer and troubleshoot incoming calls regarding computer issues
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Computer Support Networking Specialist 2008 – 2011
Computer Central LLC, Summerville, GA
Install, troubleshoot, build, repair, and network computers.
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Install and perform minor repairs to hardware, software, or peripheral equipment following design or
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installation specifications. Oversee the daily performance of computer systems.
9/6/2010
Analyze problems and make appropriate bench and/or field repairs/adjustments or make recommendations
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for repairs.
Assist with IP phone system.
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Maintain records of daily data communication transactions, problems and remedial actions taken, or
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installation activities using helpdesk software.
Provides technical assistance and training to users as needed and requested. Load specified software
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packages and verify proper functioning.
Serve on assigned workgroups of the company.
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Production Manager 2000 – 2007
Mt Vernon Mills, Trion, GA
Trained, assigned duties and supervised production employees.
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Detected and troubleshot malfunctions of equipment and faulty user operations.
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Supervised the adjustments and repairs to restore equipment to production specifications.
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Trained new employees on the use of the equipment.
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Managed the team schedule
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Optimized the operations by proactively managing conflicts with emphasis on production, quality, cost,
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employee safety, and .regulatory constraints.
Identified, analyzed and resolved operational issues and assisted workers with the implementation of the
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problem solutions.
Inventory Control/Lab Technician / Geo Lab R&D Tech / Weaving 1983 – 2000
Mt Vernon Mills, Trion, GA
Continuously monitored and maintained electronically comprehensive documentation on quantity, type
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and value of material, equipment, merchandise and supplies in stock.
Performed periodical inventory of material, equipment, merchandise and supplies in stock.
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Identified gaps between the documentation and the inventory in stock.
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Performed thorough testing of a wide range of fibers on tensile, elongation, crimp, finish, and various other
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physical properties.
Inspected different styles of fabric for visual defects and physical properties against set requirements and
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standards
Participated in all the experimental investigations of the Research and Development department.
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Processed carpet backing and Geotextiles material on 21 looms. Certified Instructor.
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REFERENCES
Available upon request.
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2
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