Project Manager Management
Resume:
MS, Engineering Management, Stanford University, USA
MANSOOR AKHTAR JAFRI Project Manager (P MP), Business Analyst (CBAP), CIPS-ITCP,
**** *********** ***, **** **, Mississauga, ON L5M 6Z6
ITIL V3F, G overnance of Enterprise IT (CGEIT), Enterprise
Cell: 1-416-***-**** • *************@******.********.***
Architect (TOGAF 9), Cloud Essentials, Predictive Analytics
IT Project Manager & Senior Business Analyst
Delivering Business Value through Strategic Leadership and Hands-on Approach
PROFILE: Project Management • Business Analysis • Oracle ERP Consulting & Support • IT Operations Management
Seasoned IT Professional with expertise in Project Management, Business Analysis, and Oracle ERP Applications Consulting and Support.
18+ years (8 years in Oracle Corp., USA) of international IT experience in public & private sectors, in diverse roles across the IT lifecycle.
Solid understanding of IT management frameworks. Competent in rapidly understanding new business domains and relevant issues.
Skillful in building strong teams, valuable relationships, engaging internal and external stakeholders at all levels, managing escalations, and in
mitigating competing political, resource, and budget-related interests and priorities. Strong vision and leadership skills.
Superior creativity, analytical & quantitative skills. Excellent interpersonal, verbal and written communication & presentation skills.
Business Domains: Oil & Gas; Health Insurance; Health & Dental Benefits Administration; Supply Chain; B2B / e-Commerce; e-Government; IT
COMPETENCIES (Functional & Technical)
Project Management (Waterfall, Agile, Hybrid Environments) • Program and Portfolio Management • Change Management • PMP
Project Management in Agile / Plan Driven, Matrix, Distributed, and Multi-Jurisdictional Environments Project Stabilization; PMLC PMBOK
MS Project Program Mgmt. Portfolio Optimization & Strategic Alignment Project Charter, Estimation, Plans, WBS, CRs, Reports, Risk Register
Project Types: Application Development / Implementation, System Enhancement / Migration, Business Analysis, Infrastructure, Outsourcing
Business / Systems Analysis & Requirements Management (Waterfall, Agile, Hybrid Environments) • CBAP
Requirements Planning, Elicitation, Analysis, Documentation; Feasibilities Process Mapping & Re-engineering UML As-is/To-be Gap,
Decision, Enterprise Analysis BA Tools & Techniques;Visio BABOK JAD sessions Use cases BRD, SRS, Feasibility Docs Scope Estimation
BA Assignment Types: Inhouse / Outsourced Apps Development / Maintenance / Enhancement, Package Selection, BPM / BPR, Feasibility
IT Management, Operations & Support • Software Applications Development • COTS Implementation • Systems Integration • Architecture
IT Operations & Solution Delivery Strategy, Roadmaps, Governance SDLC IT Architecture & TOGAF Systems Integration; SOA, ESB, SaaS, IT
Service Mgmt. Tier 1, 2, 3 Support IT Budgeting, Procurement, Vendor & Contract Mgmt. Acct. Mgmt. RFPs/Bids Effort / Cost Estimates
Oracle ERP Applications & Tools • Data Mining & Analytics
Development, Implementation, Customization, Upgrade, Support Apps Architecture & OAF ERD; Oracle AIM Forms, Reports, DB, SQL,
Pl/Sql Oracle Inventory, WMS, Sourcing, iProc, iSupplier, Purchasing, Order Mgmt. CRM BI; Data Warehouse, Mining & Analytics; SPSS, R
PROFESSIONAL HIGHLIGHTS
Led and managed business analysis for 7 concurrent IT projects worth over $4million at Green Shield Canada.
Managed the IT Project Portfolio of the Federal Ministry of Information Technology (Government of Pakistan) and controlled and monitored
a strategic, multi-jurisdictional portfolio of 80 running IT projects worth over US$40 million.
Led and managed business analysis for over 12 e-government projects, worth over US$ 5 million. Led the e-Government Program at the E-
Government Directorate. Drafted the first 5-year E-Government Strategy and E-Government architecture.
Led product management for OracleMobile mobile applications development platform and ERP applications development for Inventory and
WMS ERP application modules, technical support engineer for Oracle tools and DB at Oracle Corp., Redwood Shores, CA, USA.
Managed implementation, enhancement, and technical support (Tier 2,3 to a customer base of over 5,000) for Oracle ERP-based SaaS
solution at Tejari, a regional leader in B2B e-commerce, with cumulative transaction value in excess of US$ 5 billion. Supervised project
management and business analysis for over 10 integration projects, 1 major upgrade, 15 enhancements, and over 10 inhouse IT projects.
At CogentSource, carried out business analysis (with extensive BPM, BPR) activities for client (leading regional B2B solution provider) to
migrate to new e-commerce solution from existing solution based on Oracle 11i apps. Project management and business analysis for iPhone
applications working with off-shore clients and development team.
Led business / systems analysis activities for migration to new SAP ERP system at PSO, largest oil company in Pakistan.
EDUCATION & PROFESSIONAL CERTIFICATIONS
M.S. Engineering Management • Stanford University • California, USA
B.S. Electrical Engineering • California Institute of Technology (Caltech) • California, USA
• Project Management Professional (PMP) (PMI, USA) • ITIL V3 Service Management Foundation (OGC, UK)
• Certified Business Analyst (CBAP, IIBA, Canada) • TOGAF 9 Certified Enterprise Architect (The Open Group, USA)
• Certified in Governance of Enterprise IT (CGEIT, ISACA), COBIT 4.1 • Predictive Analytics (Prediction Impact, USA)
• Cloud Computing Professional (Comptia, USA) • Certified International Supply Chain Professional (IPSCMI, USA)
• Information Technology Certified Professional (ITCP) from Canada’s Association of IT Professionals (CIPS, Canada)
Mansoor Akhtar Jafri: Page 1 of 3
MS, Engineering Management, Stanford University, USA
MANSOOR AKHTAR JAFRI Project Manager (P MP), Business Analyst (CBAP), CIPS-ITCP,
4600 Kimbermount Ave, Unit 73, Mississauga, ON L5M 6Z6
ITIL V3F, G overnance of Enterprise IT (CGEIT), Enterprise
Cell: 1-416-***-**** • *************@******.********.***
Architect (TOGAF 9), Cloud Essentials, Predictive Analytics
PROFESSIONAL EXPERIENCE
Green Shield Canada, Windsor, Ontario, Canada (2012 – 2013)
Company Profile: Green Shield is a leading company offering health and dental benefits administration services.
Role: Manager & Lead Business Analyst Title: Manager, Business Analysis & Test
Managed business process, analysis and test functional deliverables for multiple concurrent projects from inception to completion.
Defined responsibilities, assigned resources, created, maintained and monitored schedules for business analysis and test activities for
concurrent IT projects (on .net, sharepoint, business objects, etc. technologies). Effectively allocated resources to optimize project delivery.
Ensured that business process, analysis and test milestones are met by anticipating issues, managing resources and risks.
Provided leadership in shaping and defining the scope of technology solutions to address business opportunities that achieve an appropriate
return on investment. Business Case and Vision development for IT Projects.
Drove best practices and continuous improvement of business / systems analysis and test processes.
Responsible for training, development and coaching of team. Ensured adherence to technical standards, process and policy. Fostered
ownership, participation, and collaboration between team members (architects, developers, testers, and business stakeholders).
Worked collaboratively to plan portfolio and project deliverables. Updated status to PMO and Steering Committee on a regular basis.
Participated in business strategy development and planning, bringing a current knowledge and future vision of business systems to ensure
the enterprise’s competitive advantage and innovation.
Managed a team of 7 Business Analysts directly and a team of 15 testers through assistance of Test Supervisor.
CogentSource FZE, Ras Al Khaimah, UAE (2010 – 2012)
Company Profile: CogentSource offers independent consulting / training services in the areas of Business Analysis and Project Management
Role: Project Manager & Business Analyst Title: Founder & Consultant
Business analysis for client (leading regional B2B solution provider) to implement and migrate to new B2B eCommerce solution from existing
11i Oracle Applications system. Involved extensive BPM and BPR activities, requirements focus groups, workshops, interviews.
Project Management and business requirements analysis for iPhone applications. Worked with off-shore clients and development team.
Tejari FZ LLC, Dubai, U A E (2007 – 2010)
Company Profile: Tejari, the largest B2B online sourcing marketplace in the Middle-eastern region with cumulative transaction value exceeding $5
billion and Franchise offices in more than 6 countries.
Role: Manager, Projects and Business Analysis Title: Senior Manager - Technology Center
Managed implementation, operations, enhancement, and technical support (Tier 2,3 to a customer base of over 5,000) of Tejari’s Online
Sourcing Marketplace Solution, delivered in a SaaS model, built using customized Oracle 11i eBusiness Suite of Applications utilizing Oracle
11i Sourcing, iProcurement, iSupplier, Inventory and Purchasing modules.
Led several aspects of and contributed to IT strategy, planning, governance, and architecture.
Managed SLAs, Vendors, budgeting, recruitment, and procurement for the IT department.
Led and supervised project management and business analysis for over 10 integration projects (integrating Tejari application with customer
backend systems via web services); Oracle application projects included 1 major upgrade, 50 bug patches, 15 enhancements; over 10
inhouse IT projects for operational streamlining and business intelligence.
o On the project management side, activities involved project initiation/charter, planning, execution, monitoring / control, project risk
analysis and closing. Projects were undertaken under agile and waterfall environments.
o On the BA side, activities involved BPM/BPR; requirements elicitation, analysis, tracing, transition requirements, documentation;
solution scoping, design & validation; use of diverse BA techniques.
Successfully managed off-shore project teams in India and China as well as Vendor teams for outsourced maintenance & support functions.
Managed test planning, testing, and release activities prior to rolling out new changes to the core application running as single production
instance in SaaS mode being accessed by users in multiple time zones for real-time participation in time-bound sourcing auctions. Utilized
cmdb, Oracle adpatch and test kits, test tracking and regression testing, bug tracking, and customer issue / case tracking tools. Managed to
keep HAI defects and downtime to a minimum.
Managed and mentored a geographically distributed team of 6 – 12 members, keeping it well-positioned for current and upcoming IT
requirements.
Ministry of Information Technology, Pakistan (2006 – 2007)
Role: Project Coordinator / Portfolio Manager Title: Director, IT
Provided feasibility and selection recommendations for IT projects submitted to the Ministry of IT for funding. This activity involved the
thorough study of the goals and objectives of the proposals in the context of National IT Strategy and Policy, stakeholder analysis, feasibility
and business case analysis, and analysis of solution scope and design. Funded projects typically carried budgets between US$ 500K to 1
million and had scheduled completion times between 6 months – 3 years.
Monitored and controlled IT Projects funded by the Ministry of IT. Led the project monitoring team to ensure that public funds are spent
judiciously, that transparent and timely progress reports are produced on funds utilization, achievement of physical targets (as per approved
project plan and larger IT Strategy), effective change adoption, and actual benefits obtained post project go-live.
Mansoor Akhtar Jafri: Page 2 of 3
MS, Engineering Management, Stanford University, USA
MANSOOR AKHTAR JAFRI Project Manager (P MP), Business Analyst (CBAP), CIPS-ITCP,
4600 Kimbermount Ave, Unit 73, Mississauga, ON L5M 6Z6
ITIL V3F, G overnance of Enterprise IT (CGEIT), Enterprise
Cell: 1-416-***-**** • *************@******.********.***
Architect (TOGAF 9), Cloud Essentials, Predictive Analytics
Through a team of 8 project monitoring officers, supervised monitoring of over 80 running projects, part of Ministry’s IT project portfolio,
with combined value exceeding US$ 40 million. Based on results of project monitoring, controlled project budgets and quarterly release of
funds to projects.
Performed project portfolio analysis and published reports and KPIs to aid feedback into the Ministry’s planning & strategy process.
E-Government Directorate, Pakistan (2003 – 2005)
Role: Manager, Business Analysis Title: Director, Strategic Planning & Architecture
Led business analysis for projects under the e-Government Program for the Federal Government of Pakistan.
Co-drafted the first 5-year E-Government Strategy and Roadmap. Developed architecture standards and guidelines for projects under the e-
government program.
Led and coordinated business analysis and design of over 12 e-government projects worth over US$ 5 million. Conducted stakeholder
analysis, feasibility and business case analysis for projects. Conducted requirements elicitation, modeling, verification, validation,
documentation, and budget estimation for achievement of new requirements and to-be state. Gap analysis, business process re-engineering,
solution design, change management activities.
Typically, each funded project would carry a budget of US$ 500K to 1 million and have a scheduled duration between 6 months – 3 years.
Supervised preparation of over 12 RFPs for e-government projects, developed RFP evaluation criteria, and evaluated bid documents for over
15 projects and provided advisory review of several vendor contracts.
Developed financial models for e-government projects. Ensured a balanced portfolio of citizen service projects was adopted and the E-
Government Program met its objectives as per National IT Strategy and Policy and the E-Government Roadmap.
Managed and mentored a core team of 5 IT Business Analysts.
Pakistan State Oil Corporation, Pakistan (2002 – 2003)
Role: Manager, Business Systems Analysis Title: Manager, Business Systems
Provided BI / Reporting and business analysis support to business departments. Managed technical support and training for field offices.
Led business process mapping (BPM) and business process re-engineering (BPR) activities for new SAP implementation to replace legacy
system. Involved extensive use of interviewing and elicitation, requirements management & tracing, documentation review, and Visio.
University of Karachi, Institute of Business Administration (2001 – 2002)
Title: Visiting Faculty
Developed course outlines and taught course to MBA final-semester students on Strategic Information Management Systems.
Developed course outlines and instructed final-year undergraduate Computer Science students in Data Warehousing/OLAP Processing.
Oracle Corporation, Redwood Shores, California, USA (1993 – 2001)
Title: Senior Product Manager (2000 – 2001)
Led product management activities interacting with customers and sales team to reflect market needs into the product vision and design.
Contributed significantly to the Oracle Mobile Development Studio product - a platform for developing mobile applications.
Title: Development Manager (1999 – 2000), Project Leader (1997 – 1999), Applications Engineer (1995 – 1997)
Managed development, maintenance, testing, and release of Oracle Inventory and Warehouse Mgmt. Systems applications.
Managed design and architecture issues. Perform code reviews checking for compliance with coding standards and regulations, and
assurance of correctness and quality.
Coordinated beta, unit, system and regression testing activities .
Managed a team of 6 highly talented developers.
Title: Technical Support Analyst (1993 – 1995)
Provided technical support to customers (Tier 1,2) using Oracle Dektop products. Provided technical solutions, ran test-cases, coordinated
with product development for bug-fixing and patch release for customers.
Handled escalations and routinely worked as Duty Manager for handling customer issues efficiently.
REFERENCES
Available upon request.
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